Experience

MBA Consult

• Singapore
• Financial Services
• 100 - 200 Employee

• • Jul 2018 - Present

  We built this branch in 2015 with tiny group of locals and foreigners, when debt collection on Indonesian market was done in a very traditional way led by local companies. Currently it is highly-recognised organisation in its industry that implements cutting-edge technology while maintaining efficient processes and high performance for the partners. • Managing the branch of 200+ employees • One of the first acquisitions of retail NPL in Indonesia• P&L management and budgeting• MoM clients' portfolio increase by 20% in average• YoY revenue increase by 130%• Direct reporting to Global CEO Show less

• • Sep 2016 - Jun 2018

  • Improving operational processes and company's structure• Direct management of 4 subordinates and 100+ indirect employees• Managing the portfolio of accounts EUR 200 mil.+ (banks/micro-finance/consumer finance companies)• Operational break-even achieved within 1st year of the collections

• • Aug 2015 - Aug 2016

  • Setting up the call center from the scratch (start-up 40 seats)• Hiring the key members in operations and back office• Managing 3 teams of 10-15 people each• Creating, developing and implementing the collection processes• In charge of training and improving the efficiency of collectors• Managing the portfolio of accounts USD 50 mil.+• Dealing with external vendors• Direct reporting to CEO of the branch

• • Jul 2014 - Jul 2015

  • Developed and managed the workflow processes at 100+ seat call centre • Created and implemented procedures for early and late collection actions which contributed to the significant increase in collected amount• Responsible for statistics and improving the efficiency of operators• Hired key personnel for Quality Control (QC) Department and set up standard operating procedures for the QC Department• In charge of developing, implementing, and supervising hiring process for operators that led to 100+ operators hired• Direct reporting to CEO of the branch Show less



Pactera

• China
• IT Services and IT Consulting
• 700 & Above Employee

• Collection Analyst

  • Sep 2013 - Jun 2014

  • Responsible for the monitoring and maintaining assigned accounts • Resolve client's short payments, process customers refunds • Accountable for reducing deliquency for assigned accounts • Processing and resolving inbound collection telephone inquiries • Responsible for the monitoring and maintaining assigned accounts • Resolve client's short payments, process customers refunds • Accountable for reducing deliquency for assigned accounts • Processing and resolving inbound collection telephone inquiries



Gamexi

• Prague, The Capital, Czech Republic

• Sales Executive

  • Sep 2012 - Jun 2013

  • Wholesale of consumer electronics • In charge of B2B sales to the customers in Slovakia and Czech Republic • Managing the whole sales process, turnover EUR 2 mil.+ • Closed deals with 5 key customers • Wholesale of consumer electronics • In charge of B2B sales to the customers in Slovakia and Czech Republic • Managing the whole sales process, turnover EUR 2 mil.+ • Closed deals with 5 key customers



ExxonMobil

• Oil and Gas
• 700 & Above Employee

• • Aug 2010 - Jun 2011

  • Monitoring customer accounts of payments• Daily communication with the customers from UK, Cameroon and Chad through the phone/email• Cooperation closely with the customer service and internal credit department• Consulting with the customers in order to arrange satisfactory payments• Analyse potential bad debts customers through the payment behaviour

• • Jun 2009 - Jul 2010

  • Contacting customers regarding past due payment of accounts• Monitor trade accounts receivable• Adjustments to reconciliation and researching short pays