Experience

eProvement

• Czechia
• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Recruiter

  • Jun 2021 - Present



Modrý koník s.r.o.

• Czechia
• Technology, Information and Internet
• 1 - 100 Employee

• English Translator

  • Feb 2020 - Mar 2020

  • Editing and translation of customer reviews from Slovak to English language



Rose Rayhaan by Rotana

• Front Desk Manager

  • Aug 2016 - Sep 2017

  • Attending morning briefing in absence of the Front Office Director• Conducting team annual performance review, helping to prepare colleagues’ personal development plan• Interacting with guests • Ensuring all team members are familiar with all the standards and policies• Handling guest complaints with timely follow ups• Checking audits of the colleagues



Rotana Hotel Management Corporation PJSC

• United Arab Emirates
• Hospitality
• 700 & Above Employee

• Management Trainee

  • Feb 2015 - Aug 2016

  • Fast track development programme • Working on various projects in cooperation with the Corporate Office of Rotana (e.g. updating the corporate policies, preparing the night shift manual)• Going through all the sub-departments and aspects of Front Office • Training in Reservations department• Cross exposure in L&D department and Finance department• Interacting with guests and handling guest complaints with timely follow ups



Al Ghurair Rayhaan & Arjaan by Rotana

• Internship

  • Jun 2014 - Jan 2015

  • Internship in F&B department• Internship as a Front Desk Agent in the Front Office department• Working with Micros and Opera systems• Handling operations of the front desk, check in, check out, cashiering• Coordination with other departments such as Housekeeping, Accounts, Reservations



Chom Chom

• Waitress

  • Feb 2012 - Jul 2013

  Dealing with customers, taking drink orders , explaining how the restaurant works, processing payments, cleaning restaurant areas. This position improved my customer service skills and dealing with problems under the pressure.



Canterbury Christ Church University

• United Kingdom
• Higher Education
• 700 & Above Employee

• TempShop Associate

  • Oct 2012 - Jun 2013

  Representing the University as student helper at CCCU Open day. Dealing with members of the public, students and members of staff