QA Engineer

• Nov 2020 - Present

Currently working as QA on banking project. Dev team works on backend and frontend solution for web application. Agile. Tech stack is Java, Kotlin, API testing - SoapUI, Postman, Rest API, Cypress test automation, Jira. Previous involvement in other projects within the company: QA for mobile (Android and iOS) and web application that provides different ways of transportation in the cities. Included car sharing, electric scooters rent, planning the public transport or parking payments. QA work for international financial group providing various financial services and products like loans, credit cards or cash intended for the purchase of specific goods. Tech stack - JavaScript, SQL, BDD, GitLab, React, Test automation, GraphQL, API testing, CI/CD, Regression testing, Unit testing, Smoke testing, Jira, Jenkins. Show less

Test Automation Specialist

• Jul 2020 - Dec 2021

Writing, updating and maintaning automated tests for web applications. Tech stack - JavaScript, TypeScript, Protractor, Jasmine, Cucumber, Git, Bitbucket, Bamboo, Jira, Jenkins. Writing, updating and maintaning automated tests for web applications. Tech stack - JavaScript, TypeScript, Protractor, Jasmine, Cucumber, Git, Bitbucket, Bamboo, Jira, Jenkins.

Customer service specialist / Service team coordinator

• Jun 2010 - Jun 2020

After joining Tieto I became member of UI development team working for one of the world´s leaders in mobile devices area. One year later I have moved to another project which is focused on complete solution of paper production and delivery to customer. I worked as tester for almost 2 years. Then I changed my work to be more customer oriented and became customer support specialist and later Incident manager. That brought opportunity to join customers training and testing. Eventually I got involved in starting ups of our software at customer´s side - mills. My main goal was to support the customer´s key users onsite and later remotely. We have successfully started 8 mills in United States until now. Generally we have installed our system in more than 230 mills worldwide and new customers are still coming.Right now I coordinate a service team of technical specialists providing technical support to all our customers, monitoring the SLAs and OLS to keep our promises and customer satisfaction. Additionaly I´m involved in internal product testing as well as testing on customer´s environments after patch set installations. Show less

Customer Support Specialist

• Jun 2010 - Jun 2020

L1 Customer Support Engineer

• Nov 2017 - May 2018

Solving high amount of customer queries and requests as quickly as possible. Answering calls and guide customers toward succesfull resolution. Part of the work was also testing the system, reporting the issues and communication with developers. Solving high amount of customer queries and requests as quickly as possible. Answering calls and guide customers toward succesfull resolution. Part of the work was also testing the system, reporting the issues and communication with developers.

Test team member

• Jun 2008 - May 2010

Test team member

• Jan 2006 - May 2008