Experience

Envy Medical, Inc.

• United States
• Biotechnology
• 1 - 100 Employee

• Customer Relations

  • Sep 2014 - Present



Eaton's Cooper Power Systems

• Customer Service- Subsea

  • 2013 - 2014

  ⦁Provide fast, accurate and courteous customer service on pricing, parts identification, order details, service availability, freight information, parts availability and general information through e-mail for customers for underwater parts/ connectors. ⦁Obtain orders for existing products and new products to meet or exceed assigned quotas thru SAP system functions. ⦁Organize transport of the products to the customer International / Domestic - Coordinating shipping document circulation through AES (Automated Export Systems) US Gov. Customs ITAR (International Traffic in Arms Regulations) ⦁Process RMA (Returned Material Authorization) requests and issues RMA numbers. Investigates claims by conducting fact-based investigation and working with operations personnel. •Works as a first point of contact between Customer and subsea /Manufacturing/Engineering/Quality to ensure that customer’s needs are addressed, with the result being complete customer satisfaction



Maruka USA

• Customer Service Rep

  • May 2013 - May 2013

  maintain General knowledge of TOYO (injection molding machines) Answer questions regarding status of various accounts and attend to problems or complaints from customers on the telephone or by e-mail. • Answered the telephone and transferred calls to the appropriate individuals, divisions or department. • Organized and file office files/invoices and records. • Inputting data into system, invoice all shipped orders, Handled cost-of-materials estimations. • Assist customers with correct parts needed/ take orders from customers. • Respond/advice Japan for parts inquiries and or availability via e-mail. • Performs general administrative duties. • Using Excel log, create lists of orders that are shipped daily to our customers.



Kaja Medical Equipment

• Administrative Assistant

  • Jan 2009 - Apr 2011

  Administrative Assistant •Phone calls, taking messages, responding to inquiries and providing clerical and secretarial support to center staff and management •Responsible in opening and closing of facility at the beginning and ending of each day. •Arranging payments, maintaining a database and handling inquiries •Verify licenses ,certificates, and calendar are current according to expiration date. •Verify inventory, stock needed equipment, organize office accordingly. • Arrange purchase orders for patients, instruct patient on how to use equipment.