Experience

BTA Kindlustus

• Estonia
• Insurance
• 1 - 100 Employee

• Distance Sales and Affinity Department Manager

  • Nov 2021 - Present

  Management of two customer service-sales teams, analyzing service quality and making suggestions for changes, analysis of sales results and making proposals, setting short- and long-term targets and evaluating performance, participating in technical developments, evaluating team members, recruiting, organizing trainings and joint events, monitoring and controlling cooperation project performance and more.

• Senior Distance Sales Specialist

  • May 2020 - Nov 2021

  Managing and growing a personal customer base, answering insurance inquiries, effective daily customer service with both private and business customers, preparing insurance offers, cross-selling and up-selling, making changes in insurance contracts (including debt management).

• Distance Sale Specialist

  • Mar 2018 - Apr 2020



Deline OÜ

• Estonia

• Client Manager

  • Jun 2017 - Jan 2018

  Preparing orders, creating campaigns, selling products, answering customer inquiries and calls, managing and updating database, preparing sales analyses, managing social media accounts and websites, etc. Preparing orders, creating campaigns, selling products, answering customer inquiries and calls, managing and updating database, preparing sales analyses, managing social media accounts and websites, etc.



Apranga Group

• Lithuania
• Retail
• 200 - 300 Employee

• Sales Assistant

  • Aug 2016 - Jun 2017

  Customer service and assistance, store maintenance, goods reception, goods display, warehouse maintenance. Customer service and assistance, store maintenance, goods reception, goods display, warehouse maintenance.



Pirita puhkus OÜ

• Tallinn

• Waitress

  • Jun 2013 - Aug 2016

  Seasonal work Seasonal work