Student Member

• Sep 2023 - Present

Reservations Agent

• Aug 2021 - Present

• Achieve monthly goals for selling hotel´s room. • Greet costumers when they arrive and leave the hotel. • Managing hotel reservations, sales and call centre. • Manage computer systems. • Training new people to achieve the company goals and to guarantee the quality of service. • Trained in sales and leadership courses and in the housekeeping area. • Reception of reservation requests made to the hotel via phone, email, and web pages. • Modify reservations at the guest's request whenever possible. • Participate in BFM meetings. • Receive and distribute rooming lists sent by travel agencies, ensuring they contain as much information as possible to facilitate the check-in process. • Process prepayment reservations. • Coordinate transfers upon guest requests. • Update inventories on extranet platforms such as booking, expedia, gta, tourico, etc. • Participate in the creation of forecasts with the sales department. • Verify the availability of hotel rooms. • Verify hotel rates. • Inform Reception and all relevant departments of any changes in the expected arrivals list for the day after it has been issued. • Stay informed about the terms of contracts with travel agencies and be aware of rate changes, and packages. Show less

Banquet Server Intern

• Feb 2020 - Feb 2021

• Serving up to 2000 people in cocktail receptions, weddings, buffets, and corporate functions. • Putting up a buffet and closing down at the end of the event, breaking down the table set up and taking tablecloths and linens to the laundry. • Lifting and carrying items a weight up to 25 pounds. • Head of the coffee break team, preparing carts and stations with appropriate supplies. • Address customers' complaints or concerns • Serving up to 2000 people in cocktail receptions, weddings, buffets, and corporate functions. • Putting up a buffet and closing down at the end of the event, breaking down the table set up and taking tablecloths and linens to the laundry. • Lifting and carrying items a weight up to 25 pounds. • Head of the coffee break team, preparing carts and stations with appropriate supplies. • Address customers' complaints or concerns

Reservations Agent

• Apr 2017 - Feb 2020

• Achieve monthly goals for selling hotel´s room. • Greet costumers when they arrive and leave the hotel. • Managing hotel reservations, sales and call centre. • Manage computer systems. • Training new people to achieve the company goals and to guarantee the quality of service. • Trained in sales and leadership courses and in the housekeeping area. • Reception of reservation requests made to the hotel via phone, email, and web pages. • Modify reservations at the guest's request whenever possible. • Participate in BFM meetings. • Receive and distribute rooming lists sent by travel agencies, ensuring they contain as much information as possible to facilitate the check-in process. • Process prepayment reservations. • Coordinate transfers upon guest requests. • Update inventories on extranet platforms such as booking, expedia, gta, tourico, etc. • Participate in the creation of forecasts with the sales department. • Verify the availability of hotel rooms. • Verify hotel rates. • Inform Reception and all relevant departments of any changes in the expected arrivals list for the day after it has been issued. • Stay informed about the terms of contracts with travel agencies and be aware of rate changes, and packages. Show less

Food and Beverage Server Intern

• Nov 2015 - Nov 2016

• Greet customer, Hostess, Food runner • Buffet attendant, Barista • Assisting other servers and bussing staff • Clear and clean tables, trays and chairs. • Present menus, take orders and advice on menu regarding food and beverages • Communicate any additional meal requirements or special requests. • Present bills to customers and accept payment in cash, credit or debit cards • Greet customer, Hostess, Food runner • Buffet attendant, Barista • Assisting other servers and bussing staff • Clear and clean tables, trays and chairs. • Present menus, take orders and advice on menu regarding food and beverages • Communicate any additional meal requirements or special requests. • Present bills to customers and accept payment in cash, credit or debit cards

Reservations Agent

• Aug 2014 - Nov 2015

• Receive, coordinate, and record room service orders. • Receive and route internal and external calls. • Send the telephone report to the area supervisor. • Submit incident reports throughout the day. • Receive all reservation requests made to the hotel via phone, email, and web pages. • Modify reservations at the guest's request whenever possible and with the supervisor's authorization. • Receive and distribute rooming lists sent by travel agencies, ensuring they contain as much information as possible to facilitate the check-in process. • Process prepayment reservations. • Inform Reception and all relevant departments of any changes in the expected arrivals list for the day after it has been issued. • Stay informed about the terms of contracts with travel agencies and be aware of rate changes. Show less

PBX Operator/ Concierge

• May 2014 - Jul 2014

• Register and carry out wake-up calls. • Perform pre-check-in and assign rooms to guests using the New Hotel system. • Receive and route internal and external calls. • Create the daily service order and mention VIP guests. • Receive, coordinate, and record guest orders for in-room dining, housekeeping, food and beverage, maintenance, and laundry, including VIP guests. • Generate the daily incident report. • Provide support during check-in and check-out at the reception. • Assist guests with any needs they may have. • Provide information to guests about activities they can engage in during their stay in the Sacred Valley of the Incas. Show less

Assistant manager

• Nov 2012 - Mar 2014

• Customer service, retail and wholesale sales assistance. • Supervision of store customer service personnel. • Management and maintenance of the point of sale management system. • Management and maintenance of CRM system (customer service). • Assistant to management, handling orders, purchase orders, supplier payments, bank deposits, etc. • Customer service, retail and wholesale sales assistance. • Supervision of store customer service personnel. • Management and maintenance of the point of sale management system. • Management and maintenance of CRM system (customer service). • Assistant to management, handling orders, purchase orders, supplier payments, bank deposits, etc.

Tourist Information Intern

• Nov 2013 - Jan 2014

• Direct communication with domestic and inbound tourists in the various languages I speak. • Provide tourist information about the most important destinations at the regional and national levels. • Guide tourists on how to make the most of their tours both within and outside the city. • Offer information about hotels, restaurants, recreational areas within the region. • Maintain statistics related to tourist. • Direct communication with domestic and inbound tourists in the various languages I speak. • Provide tourist information about the most important destinations at the regional and national levels. • Guide tourists on how to make the most of their tours both within and outside the city. • Offer information about hotels, restaurants, recreational areas within the region. • Maintain statistics related to tourist.