Experience

Ardent Cannabis

• COO / Executive Sherpa

  • May 2017 - Present

  Greater Boston Area



New England Treatment Access, Inc.

• Patient Services Associate

  • Jul 2016 - May 2017

  Brookline, MA Exceptional customer service and sales in a fast paced team environment with a substantial amount of independent work. Provide product expertise and knowledge to patients and explain the potential benefits of each various type and strain of medical marijuana, as well as methods of use. Answer patient and caregiver questions to provide resources to assist in their medical use of marijuana. Participate in the patient intake process, maintaining appropriate paperwork and patient records… Show more Exceptional customer service and sales in a fast paced team environment with a substantial amount of independent work. Provide product expertise and knowledge to patients and explain the potential benefits of each various type and strain of medical marijuana, as well as methods of use. Answer patient and caregiver questions to provide resources to assist in their medical use of marijuana. Participate in the patient intake process, maintaining appropriate paperwork and patient records. Maintain privacy and confidentiality of patient sensitive information. Receive, prepare, and complete patient orders and sales utilizing POS and record keeping systems. Work in close coordination with a team of other patient services associates. Model best in class service experience that consistently exceeds customer expectations during the sales/provisioning process. Identify unique needs of each individual patient by demonstrating compassion, empathy, and sensitivity. Interpreting current and future patient needs by establishing rapport with patients and other persons in a position to understand service requirements. Act as a liaison between patients and NETA management to improve the customer experience. Show less



Wix.com

• Education Administration Programs

• Customer Support

  • Nov 2012 - Mar 2013

  San Francisco Bay Area


ParkPlease
• Construction
• Chief Customer Coordinator

  • Jun 2012 - Oct 2012
• Freelance Content Writer

  • Mar 2012 - May 2012

Zend Technologies
• France
• Software Development
• Lead Technical Writer/Documentation Manager

  • Oct 2009 - Nov 2011

CoolVision
• Technology, Information and Internet
• 1 - 100 Employee
• Customer Service Representative

  • Apr 2009 - Nov 2009

Solomon Schechter of Greater Boston
• Assistant Teacher/Afterschool Enrichment Teacher

  • Aug 2008 - Dec 2008