Experience

Bevy

• United States
• Software Development
• 1 - 100 Employee

• Professional Services Lead

  • Feb 2023 - Present

  Washington DC-Baltimore Area - Launching and leading new enterprise customers and driving successful product adoption through their full Bevy onboarding process - SME on all things product and enablement as well as new product releases. - Implementation of enterprise systems, APIs, SSO and software integration with tools such as Salesforce, Marketo or Hubspot etc. - Supporting all new customers with step by step customized approach and personalized experience to their technical levels and org structures. -… Show more - Launching and leading new enterprise customers and driving successful product adoption through their full Bevy onboarding process - SME on all things product and enablement as well as new product releases. - Implementation of enterprise systems, APIs, SSO and software integration with tools such as Salesforce, Marketo or Hubspot etc. - Supporting all new customers with step by step customized approach and personalized experience to their technical levels and org structures. - Communicating technical concepts to non-technical audiences and facilitating conversations by bridging that gap - Delivering compelling, engaging, transformative, and educational presentations. - Earning customer trust, getting to know their businesses, and helping them achieve their goals through Bevy - Delivering new process efficiencies and rigor to Enterprise onboarding systems - Working closely and collaborating cross-functionally with all teams especially with Customer Success Managers and Account Executives to understand customers’ current and future goals and establish key Bevy success metrics as well as building deep strategic relationships and helping them grow their business with Bevy. - Creating, communicating, and implementing a detailed onboarding and enablement plans with clear success milestones to drive toward attainment of first value for the customer - Deep understanding of customers current workflows and providing technical guidance and coaching on how best to use Bevy for their processes and needs - Facilitating interactive and engaging sessions with customers and end users to help them derive value from Bevy. - Gathering product feedback and conveying the message to the product team, influencing the roadmap and company priorities.

• Professional Services Manager

  • Feb 2022 - Feb 2023

  Dallas, Texas, United States - Launching and leading new customers through their full Bevy onboarding process - Creating, communicating, and implementing a detailed onboarding and enablement plan with clear success milestones to drive toward attainment of first value for the customer - Increasing speed of implementation for our strategic customers as they adopt and use Bevy - Working closely with Customer Success Managers and Account Executives to understand customers’ current and future goals and establish key… Show more - Launching and leading new customers through their full Bevy onboarding process - Creating, communicating, and implementing a detailed onboarding and enablement plan with clear success milestones to drive toward attainment of first value for the customer - Increasing speed of implementation for our strategic customers as they adopt and use Bevy - Working closely with Customer Success Managers and Account Executives to understand customers’ current and future goals and establish key Bevy success metrics - Managing task assignment internally for new customer onboarding - Deep understanding of customers current workflows and providing guidance and coaching on how best to use Bevy for their processes and needs - Facilitating interactive and engaging sessions with customers and end users to help them derive value from Bevy and how best to use the tool - Delivering new process efficiencies and rigor to Enterprise onboarding systems

• Customer Success Manager

  • Nov 2020 - Feb 2022

  Dallas, Texas, United States - Committed to helping Bevy customers get set up and maximize the value of the platform and to identify strategies and techniques to grow and engage their communities. - Onboarding and maintaining a portfolio of new customers as well as providing support to current customer accounts, troubleshooting, strategizing, and aligning on community goals and success metrics with total ARR of $1.5M - Customers included: Google, Zendesk, Snowflake, Figma, Roblox, Elementor, Girl Develop It -… Show more - Committed to helping Bevy customers get set up and maximize the value of the platform and to identify strategies and techniques to grow and engage their communities. - Onboarding and maintaining a portfolio of new customers as well as providing support to current customer accounts, troubleshooting, strategizing, and aligning on community goals and success metrics with total ARR of $1.5M - Customers included: Google, Zendesk, Snowflake, Figma, Roblox, Elementor, Girl Develop It - Locations supported: West Coast, UK, Middle East, East Coast - Partner, strategic advisor, and customer advocate - Trusted advisor and product expert for customer stakeholders & executive sponsors to help drive the value of Bevy - Understanding customer goals & challenges and partnering with them to achieve those goals with Bevy. - Partnering with the Sales team to execute quarterly business reviews and expansion plans in key accounts. - Acting as the internal liaison for the customer accounts you manage. - Communicating with customers on a daily basis to ensure customer needs, issues, and goals being addressed. - Collaborating with the Marketing team to build customer references and co-develop resources to better support our customers



Wildest Dreams

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Consultant

  • Jan 2023 - Present



BuzzShift

• United States
• Advertising Services
• 1 - 100 Employee

• Account Director

  • Sep 2019 - Dec 2020

  Dallas/Fort Worth Area • Leading and supervising a team of 5 people with an overall portfolio of 15+ full-service clients. • Managing client workflows, account management processes, and forecasting (hiring & new business) • Advising & counseling on project and account management best practices, resolving conflicts within planning and scheduling • Responsible for client success as well as growth and performance of a portfolio of 15+ clients • Most senior account person and most experiences T-shaped… Show more • Leading and supervising a team of 5 people with an overall portfolio of 15+ full-service clients. • Managing client workflows, account management processes, and forecasting (hiring & new business) • Advising & counseling on project and account management best practices, resolving conflicts within planning and scheduling • Responsible for client success as well as growth and performance of a portfolio of 15+ clients • Most senior account person and most experiences T-shaped marketer in the company, establishing new processes, software onboarding or transitions • Managing an ARR of $200k/mo+ • Acting SME on email automation and strategy, website development, hosting, e-commerce, community management, social media, content creation, brand strategy and identity, paid media strategies, etc.

• Senior Project Manager

  • Feb 2019 - Sep 2019

  Dallas/Fort Worth Area • Working with the leadership team to identify inefficiencies and process refinement/development • Helping PMs develop timelines from a holistic point of view and manage client communications • Reviewing forecasting to asses resource allocations and identify developing issues • Help to lead the weekly project managers meetings • Project Manager Onboarding • Managing senior accounts (USAA, Luxottica...) as an account manager - interacting with clients, leading their… Show more • Working with the leadership team to identify inefficiencies and process refinement/development • Helping PMs develop timelines from a holistic point of view and manage client communications • Reviewing forecasting to asses resource allocations and identify developing issues • Help to lead the weekly project managers meetings • Project Manager Onboarding • Managing senior accounts (USAA, Luxottica...) as an account manager - interacting with clients, leading their strategies and managing the internal teams. • Consulting on website and development projects, leading the team to success. • Developing project plans, timelines, and client briefs as well as delivering on client deliverables and being held accountable for client success. • Served as point of contact for clients and team members.

• Project Manager

  • Sep 2016 - Feb 2019

  Dallas/Fort Worth Area • Experience working with clients as large as $120k ARR • 2018: generated $500k worth of new business. • 2019: Q1 generated $200k worth of business. Main responsibilities: • Define, clarify and create project documentation including scope, schedules, project status reports, estimates and other documents as necessary. • Schedule and prioritize client deliverables and lead the internal team. • Provide input and direction on client strategies. • Growth approach towards… Show more • Experience working with clients as large as $120k ARR • 2018: generated $500k worth of new business. • 2019: Q1 generated $200k worth of business. Main responsibilities: • Define, clarify and create project documentation including scope, schedules, project status reports, estimates and other documents as necessary. • Schedule and prioritize client deliverables and lead the internal team. • Provide input and direction on client strategies. • Growth approach towards client services • Lead regularly scheduled project meetings to identify required actions to achieve timely completion as well as documenting all meetings and communication. • Lead multiple resources and review of quality outputs for complex client deliverables. • Clearly communicate project objectives, timeline, detailed tasks, and desired outputs to internal and external team members. Monitor the completion of all jobs milestones through the agency and update schedules and team members as required. • Manage client expectations and team members to ensure projects/tasks are on schedule and delivered on time. • Suggest and implement alternative solutions to problems with timelines, schedules, resources and budgets. • Review all client deliverables to ensure high-quality, professional outputs that meet client expectations. • Engage and motivate all necessary team members to ensure a successful client experience and outcomes. • Accountable of all client services, acting in a dual role as project manager to the internal teams, and account director to the clients. • Mitigate all conflicts and client priorities advising the client on marketing strategies and next steps.



Skvare

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Coordinator

  • May 2015 - Sep 2016

  Dallas/Fort Worth Area • Site-building with Drupal and CiviCRM, import/export of data, documentation and training for clients, testing our newly launched websites, communication with client about project updates, scheduling conference calls, keeping our internal databases up-to-date. • Successfully launching my own project in May 2016 and achieving client’s satisfaction as well as increased clientele within the first weeks.



FNZ Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Project Manager

  • Sep 2014 - Apr 2015

  • Improving and managing the JIRA usage processes and training within the whole company, developing an optimized and effective way of JIRA reporting. Participating on the SDLC lifecycle improvement. • Responsible for the end-to-end (initiation through to implementation) management of projects to contracted time, scope, resources, quality, and budget requirements. Leading a project team of developers, business analysts as well as testers • Creating estimates project, and working… Show more • Improving and managing the JIRA usage processes and training within the whole company, developing an optimized and effective way of JIRA reporting. Participating on the SDLC lifecycle improvement. • Responsible for the end-to-end (initiation through to implementation) management of projects to contracted time, scope, resources, quality, and budget requirements. Leading a project team of developers, business analysts as well as testers • Creating estimates project, and working collaboratively with the Lead Business Analyst, the Build Manager, and the Test Manager. • Successfully implementing a wealth-managing platform with one of our major clients, responsible for data migration and proper development as per client requirements.

• PMO Analyst

  • Oct 2013 - Sep 2014

  FNZ Project governance, working collaboratively with project staff, supporting the PM to produce the Project Management deliverables. Maintain the portfolio risk log, ensuring the project risks are updated regularly and reported appropriately Maintain the European Portfolio plan covering all current (internal and customer) projects, tracking key project milestones and gathering regular updates from project managers to ensure this is kept up to date. Responsible for working with project… Show more FNZ Project governance, working collaboratively with project staff, supporting the PM to produce the Project Management deliverables. Maintain the portfolio risk log, ensuring the project risks are updated regularly and reported appropriately Maintain the European Portfolio plan covering all current (internal and customer) projects, tracking key project milestones and gathering regular updates from project managers to ensure this is kept up to date. Responsible for working with project teams to collect data as required and generating management information as requested. Maintenance of various project trackers.General project administration responsibilities to support the project manager, e.g meeting administration, status reporting. Providing data to the PMO for portfolio management information and metric reporting. Acting Project manager (Internal projects) Working with a team of developers, business analysts and testers oninternal projects. Offering a core product to external clients and coordinating with FNZ teams on planing,scope and delivery. Responsible for project planning, keeping everyone up-to-date via regular team meetings. Defining the scope with the help of product owner. Ensuring that teams have all the information they need to progress on the project. Maintaining relationships with internal clients and product owners. Providing a regular project update to higher management. Ownership of release organization and coordination. Organizing post-release reviews in order to improve team cooperation. Responsibilities: Project Status Reporting, Project Planning, JIRA administration (maintenance of scope), Confluence administration (keeping all interested parties informed about project development), Knowledge management (lessons learned), release orgianization + coordination, providing monthly metrics for quality and on-time, providing support during audit (internal or external), reporting based on project or company needs.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Project Manager

  • Jan 2013 - Oct 2013

  Privileged interface for the IMT Push Managers for service transfers into the Delivery Center. Responsbilities: Act as an interface between the sending IMT, the Delivery Center Resource Deployment Team, and BAU Organisation including communication of skill and other requirements from the sending IMT. Participation into the definition phase of the project including the validation of project objectives and their feasibility. Report the service transfer stats to the IMT Push Managers and… Show more Privileged interface for the IMT Push Managers for service transfers into the Delivery Center. Responsbilities: Act as an interface between the sending IMT, the Delivery Center Resource Deployment Team, and BAU Organisation including communication of skill and other requirements from the sending IMT. Participation into the definition phase of the project including the validation of project objectives and their feasibility. Report the service transfer stats to the IMT Push Managers and Delivery Center BAU Organization including: schedule updates; skills transfer status; risk & issue tracking; and budget where applicable. Guide the IMT Push Managers during the service transfer and explain the conditions and requirements for establishing a service within a Delivery Center Check and accept the service transfer objectives (together with the Delivery Center BAU Organization) Show less



European Parliament

• Belgium
• Political Organizations
• 700 & Above Employee

• Trainee

  • Jul 2012 - Dec 2012

  Luxembourg Translation of EP documents from English and French. Using the help of databases, CAT tools...



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• EUS Trainer

  • Nov 2009 - Jun 2012

  Czech Republic Providing technical training for IBM newcomers (ITIL, Lotus Notes, WIN, Networking) Coordinating education programs and knowledge management within IBM Reporting on quality and knowledge management in EUS



S.T.C Slotraco

• Interpreter

  • Apr 2008 - Oct 2008

  Paris, Flers, Bordeaux Interpreter of French language to Slovak employees Translation of working instructions, facilitating communication on construction sites. Participating on business meetings as interpreter.