Miriam Weigand
Automation Specialist at See Tickets GmbH- Claim this Profile
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Deutsch Native or bilingual proficiency
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Englisch Native or bilingual proficiency
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Niederländisch Limited working proficiency
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Russisch Limited working proficiency
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Spanisch Elementary proficiency
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Japanisch Elementary proficiency
Topline Score
Bio
Credentials
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Einführung in die KI
KI-CampusSep, 2022- Sep, 2024
Experience
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See Tickets GmbH
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Germany
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Entertainment Providers
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1 - 100 Employee
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Automation Specialist
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Jun 2023 - Present
- Automising customer service with AI solutions (using Ultimate AI)- Analysing potential flows that could be fully or partially automised- Creating reply trees and conversation flows to answer requests precisely and effectively
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Customer Service Agent
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Aug 2022 - Jun 2023
- Helping customers with their requests via live chat, email and phone- Updating and maintaining the Customer Service's department macros on Zendesk in English and German- Assisting with dispute resolution
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EPP Group in the European Parliament
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Belgium
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Political Organizations
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100 - 200 Employee
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Assistance to the Strategic Dialogue with the USA
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Feb 2022 - Jul 2022
- Creating a weekly newsletter of American politics - Helping in the organization of a visit to the US, creating the itinerary and keeping track of the logistics - Writing briefs on relevant developments and events - Creating a weekly newsletter of American politics - Helping in the organization of a visit to the US, creating the itinerary and keeping track of the logistics - Writing briefs on relevant developments and events
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Education
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2019 - 2021
Rijksuniversiteit Groningen
Honor's College, Philosophy -
2020 - 2021
University of Tartu
Erasmus Semester Abroad -
2018 - 2022
Rijksuniversiteit Groningen
Bachelor's degree, European Languages and Cultures -
2019 - 2022
Rijksuniversiteit Groningen
Bachelor, Philosophy of a Specific Discipline (Political Science)
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