Service Co-ordinator /Data Analytics - PMO & BI

• Mar 2020 - Present

I am involved in many critical aspects of the Data Centre business as part of the Service Assurance/PMO team. Working with all the dept/ teams in the organisation to offer the best services and providing solutions to our customers involving IBM, Wintel, Linux/Unix, Cloud, data integration and automation technologies. The role includes several aspects as I participate in processes that cover the whole customer cycle. • Business Processes continuous improvement: Defining and reviewing processes to adapt them to new business requirements. • Business Reporting/Data Analysis: implementation, creation and maintenance of Power BI platform and reports in Excel. Connecting the data to different datasources, checking data accuracy, ETL, analysis, tracking business metrics. Creation of new reports/dashboards. • Resource Management: responsible for resourcing, analysis and reporting all aspects of Resource Management. • Sales Support: coordination and support in the creation of business proposals for our customers. • Project Management: managing all project cycle from initiation to billing and on-boarding of new services for external and internal projects. Achievement: introduction and implementation of Power BI service and reporting platform. Obtained Power Platform Fundamentals Certication - PL-900 Exam Show less

Business Administrator Consultant

• Aug 2019 - Jan 2020

Working on sales opportunities and projects to help the different IBM NZ clients in the Financial Sector to integrate strategy, process, technology, and information. I am responsible for a variety of tasks and for engaging local/global IBM teams and FSS NZ customers to support and coordinate the different sale stages of new business opportunities and the delivery of services to clients, requirements of the Project Administration and talent acquisition. Working on sales opportunities and projects to help the different IBM NZ clients in the Financial Sector to integrate strategy, process, technology, and information. I am responsible for a variety of tasks and for engaging local/global IBM teams and FSS NZ customers to support and coordinate the different sale stages of new business opportunities and the delivery of services to clients, requirements of the Project Administration and talent acquisition.

Material Regulations Process Manager

• Nov 2018 - Jul 2019

As part of the Global Quality Systems team, I helped to create global procedures and necessary documentation to ensure Material Regulations compliance for Fisher & Paykel Healthcare medical devices products. Regulations mainly included EU REACH, US Conflict Minerals, Proposition 65 and ROHS. In addition, leading projects to issue CMRT (conflict minerals report template) and to determine SVHC status of purchased parts and taking the necessary steps to ensure compliance with EU REACH regulation. Amongst others, some of my responsibilities was reviewing BOM, gathering material information, organising external testing, documenting Risk Assessment results and liaising with suppliers to get relevant declarations. On a monthly basis, presenting to the extended teams and management progress updates. Show less

Account Manager - Distribution Sales

• Jul 2014 - Jul 2018

I was looking after the Channel Sales Business in NZ for Symantec Consumer Division. As measured by Sales objectives, it was paramount to set up ahead the right strategy for sales and marketing while maintaining a good control of the numbers analysing, budgeting and forecasting to hit quarterly objectives. Essential to successfully sell our products was having a close and trustable relation with the rest of the team, our Retail partners, Distributors and Consumers plus arranging activities to increase sales and communicate marketing promotions. Another part of the role was making sure the Distribution business was run smoothly being responsible of inventory management, pricing, funds allocation, claim processing, RMA requests and organising trade shows and Business reviews.Achievements: The team was always looking for ways to be innovative and creative and I am proud to have been able to maintain Norton position as leader in the marketshare during my contribution to the business. Show less

Sales Support Specialist

• Jun 2006 - Jul 2014

The role entailed giving support to the Sales and Marketing team with running the retail and SMB business in the New Zealand market.

Customer Service

• 2005 - 2006

Administrator of a fulfilment system, processing and dispatching around 1,200 daily orders of modems/phones for Spark (former Telecom NZ). The role included data entry and customer service, answering incoming phone queries from reps and customers. I was able to go beyond my responsibilities suggesting changes in the system and procedures to improve our effectiveness and accuracy. During this time the company received 2 Gold RSVP Marketing awards for Telecom 'Broadband in a box' Administrator of a fulfilment system, processing and dispatching around 1,200 daily orders of modems/phones for Spark (former Telecom NZ). The role included data entry and customer service, answering incoming phone queries from reps and customers. I was able to go beyond my responsibilities suggesting changes in the system and procedures to improve our effectiveness and accuracy. During this time the company received 2 Gold RSVP Marketing awards for Telecom 'Broadband in a box'

Customer Service

• 2003 - 2005

I was responsible for despatching international Gaxo Smith Kline samples to ATP Tennis players to destinations worldwide. I also resolved customer enquiries by telephone or email while working with the Customer Service team. I was proud that I succeeded despite the language barrier and I was recognised with excellent customer service skills and rewarded to attend Wimbledon Championships. I was responsible for despatching international Gaxo Smith Kline samples to ATP Tennis players to destinations worldwide. I also resolved customer enquiries by telephone or email while working with the Customer Service team. I was proud that I succeeded despite the language barrier and I was recognised with excellent customer service skills and rewarded to attend Wimbledon Championships.

Networking Project Manager

• 1999 - 2002

Multinational Project Manager / Engineering Services Coordinator: managing all aspects of multi sites projects and responsible to coordinate 10 System Engineers and third party suppliers to install and maintain both data and voice networks (switching, routing, wireless, VoIP, security and cabling). Collaborating with other branches around the world with International projects as a Multinational Coordinator. Account Manager: Responsible of making tenders I was selling projects in the Fortune 100 Spanish customers and working with the most important partners, suppliers and distributors. Achievements: * Project Managing the upgrade of networking and fibre optics cabling at SEAT Martorell. Show less

Network Administrator

• 1998 - 1999