Experience

iwoca Deutschland

• Germany
• Financial Services
• 1 - 100 Employee

• Head of Broker Channel (Germany)

  • Mar 2022 - Present

  - Managing a team consisting of Operations, Business Development and Sales - Business development, liaising with clients and managing relationships at a senior level - Driving product changes to remain competitive in the industry - Liaising with tech teams to improve operational processes and service levels - Conducting product training to improve conversion against targets - Overseeing development and roll out of new products - Managing a team consisting of Operations, Business Development and Sales - Business development, liaising with clients and managing relationships at a senior level - Driving product changes to remain competitive in the industry - Liaising with tech teams to improve operational processes and service levels - Conducting product training to improve conversion against targets - Overseeing development and roll out of new products



iwoca

• United Kingdom
• Financial Services
• 200 - 300 Employee

• Broker Channel Manager Germany

  • Aug 2021 - Apr 2022

• Broker Operations Team Lead Germany

  • Jan 2020 - Aug 2021

  - Built the team of 3 from the ground up, including job spec definition, conducting interviews and implementing a training plan in order to support the rapid growth of our team -Implemented a KPI framework in order to monitor and improve team performance -Process evaluation and improvement in order to work more efficient with other teams (Marketing, PR, Product) - Manage Partnerships and Broker Relationships throughout our broad network - Project managed API integrations with… Show more - Built the team of 3 from the ground up, including job spec definition, conducting interviews and implementing a training plan in order to support the rapid growth of our team -Implemented a KPI framework in order to monitor and improve team performance -Process evaluation and improvement in order to work more efficient with other teams (Marketing, PR, Product) - Manage Partnerships and Broker Relationships throughout our broad network - Project managed API integrations with Partners and the Product team as well as streamlined operational processes with the respective Partner -Project Management in various customer reengagement campaigns

• Broker Relationship Manager Germany

  • May 2019 - Jan 2020

  -Responsible for all direct multipliers of iwoca Germany: financial, insurance & online brokers, consultants and tax accountants - Managing the operational value chain for the broker channel as well as the relationship and marketing related projects in order to increase and engage with the network - Project managed marketing campaigns throughout the year to create value for our brokers as well as nourish the relationship with them - hosted sales events all over Germany to build… Show more -Responsible for all direct multipliers of iwoca Germany: financial, insurance & online brokers, consultants and tax accountants - Managing the operational value chain for the broker channel as well as the relationship and marketing related projects in order to increase and engage with the network - Project managed marketing campaigns throughout the year to create value for our brokers as well as nourish the relationship with them - hosted sales events all over Germany to build commercial relationships with 30+ Partners in person and promote deeper business as well as technical integrations

• Business Development Executive

  • Sep 2018 - Jan 2020

  - responsible for all direct multipliers of iwoca Germany: financial, insurance & online brokers, consultants and tax accountants - Managing the operational value chain for the broker channel as well as the relationship and marketing related projects in order to increase and engage with the network - Organising marketing campaigns throughout the year to create value for our brokers as well as nourish the relationship with them - attending events all over Germany to meet Partners in… Show more - responsible for all direct multipliers of iwoca Germany: financial, insurance & online brokers, consultants and tax accountants - Managing the operational value chain for the broker channel as well as the relationship and marketing related projects in order to increase and engage with the network - Organising marketing campaigns throughout the year to create value for our brokers as well as nourish the relationship with them - attending events all over Germany to meet Partners in person and speak about deeper integrations as well as helping with API integrations


FH Kufstein Tirol Bildungs GmbH
• Studentin

  • 2015 - Sep 2018

FHS St.Gallen, Hochschule für Angewandte Wissenschaften
• Exchange Student

  • Sep 2017 - Jun 2018
• Client Onboarder

  • Apr 2017 - Aug 2017

  The Client Onboarding Team is responsible for managing and developing the early stage of the client relationship, ensuring clients are presented with our product advantages and benefits. As part of our German customer service team, I am the first point of contact to our German clients. I am responsible for collecting business documents submitted by our clients and I get a chance to develop a deep understanding of the SME customer base. 70% of my role at iwoca: Building rapport… Show more The Client Onboarding Team is responsible for managing and developing the early stage of the client relationship, ensuring clients are presented with our product advantages and benefits. As part of our German customer service team, I am the first point of contact to our German clients. I am responsible for collecting business documents submitted by our clients and I get a chance to develop a deep understanding of the SME customer base. 70% of my role at iwoca: Building rapport with German business owners Handling inbound calls and making outbound calls to resolve customer issues and chase documents Handling requests received through the live chat on our website or via email Pitching iwoca to customers who have already started the sign-up process but have not yet completed it Ensuring that all necessary documents are in place to allow our Credit Analysts / Account Managers to take a lending decision Maintaining accurate customer records and update systems 30% of the time I work on strategic projects with senior management to help shape how iwoca does business. Show less The Client Onboarding Team is responsible for managing and developing the early stage of the client relationship, ensuring clients are presented with our product advantages and benefits. As part of our German customer service team, I am the first point of contact to our German clients. I am responsible for collecting business documents submitted by our clients and I get a chance to develop a deep understanding of the SME customer base. 70% of my role at iwoca: Building rapport… Show more The Client Onboarding Team is responsible for managing and developing the early stage of the client relationship, ensuring clients are presented with our product advantages and benefits. As part of our German customer service team, I am the first point of contact to our German clients. I am responsible for collecting business documents submitted by our clients and I get a chance to develop a deep understanding of the SME customer base. 70% of my role at iwoca: Building rapport with German business owners Handling inbound calls and making outbound calls to resolve customer issues and chase documents Handling requests received through the live chat on our website or via email Pitching iwoca to customers who have already started the sign-up process but have not yet completed it Ensuring that all necessary documents are in place to allow our Credit Analysts / Account Managers to take a lending decision Maintaining accurate customer records and update systems 30% of the time I work on strategic projects with senior management to help shape how iwoca does business. Show less



Re:Sources

• United States
• Environmental Services
• 1 - 100 Employee

• Human Resources Intern

  • Jul 2016 - Sep 2016

  As an Intern I was working within a team of 11 and providing support for thousands of agency employees, main duties include: •Creating new starter and leaver documentation - contracts / contract extensions and resignation acknowledgement letters •Inputting and updating personnel information into Ptalent •Assisting the benefits team with medical insurance, pension and other benefits requests •Officiating probation and promotion processes •Working alongside payroll to ensure… Show more As an Intern I was working within a team of 11 and providing support for thousands of agency employees, main duties include: •Creating new starter and leaver documentation - contracts / contract extensions and resignation acknowledgement letters •Inputting and updating personnel information into Ptalent •Assisting the benefits team with medical insurance, pension and other benefits requests •Officiating probation and promotion processes •Working alongside payroll to ensure effective monthly pay runs Show less As an Intern I was working within a team of 11 and providing support for thousands of agency employees, main duties include: •Creating new starter and leaver documentation - contracts / contract extensions and resignation acknowledgement letters •Inputting and updating personnel information into Ptalent •Assisting the benefits team with medical insurance, pension and other benefits requests •Officiating probation and promotion processes •Working alongside payroll to ensure… Show more As an Intern I was working within a team of 11 and providing support for thousands of agency employees, main duties include: •Creating new starter and leaver documentation - contracts / contract extensions and resignation acknowledgement letters •Inputting and updating personnel information into Ptalent •Assisting the benefits team with medical insurance, pension and other benefits requests •Officiating probation and promotion processes •Working alongside payroll to ensure effective monthly pay runs Show less


Himmlhof
• Austria
• Hospitality
• Restaurantleiterin

  • Nov 2013 - Apr 2014