Experience

Sendy

• Kenya
• Technology, Information and Media
• 100 - 200 Employee

• Operations Associate Freight business Unit .

  • Oct 2019 - Present



BIN IT SERVICES LIMITED

• Kampala Uganda

• Business Development Assistant Officer

  • Oct 2016 - Apr 2017

  Responsibility / Duties: Dealt with a large number of customers on daily basis and ensuring complete satisfaction. Trained junior staff members on companies policies customer service. Answered customers calls and queries by solving their problems. Negotiated with clients on the behalf of the company. Drafted professional letter Responses to customers. Key Achievements: Worked with the CEO to come up with a system that could help monitor clients status. Responsibility / Duties: Dealt with a large number of customers on daily basis and ensuring complete satisfaction. Trained junior staff members on companies policies customer service. Answered customers calls and queries by solving their problems. Negotiated with clients on the behalf of the company. Drafted professional letter Responses to customers. Key Achievements: Worked with the CEO to come up with a system that could help monitor clients status.



Makupa Transit Shade Limited

• Kenya
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Business Development Executive

  • Oct 2014 - Nov 2015

  Responsibility / Duties: Achieved monthly or annual targets. Generated leads through digital marketing Drafted and negotiated contracts with prospective clients. Wrote winning proposals and Bids and prepared sales presentations reports to customers and senior management. Followed up with clients to resolve issues to ensure customer satisfaction. Sending quarterly marketing and sales report for internal and external communications. Key Achievements: Maintained a 97% satisfaction rating over a 24-month period as a business dev Show less



Nordic Freight International lLimited

• KAMAPALA

• Field Operations Manager Nordic Freight International.

  • Jan 2012 - Jun 2015

  Responsibility / Duties: Managed day to day Operations, supervising of incoming and outgoing containers. Received shipment confirmations and invoices from clients and coordinated with their representatives to ensure payments were made in a timely fashion. liaised with customs authorities for clearance of consignments and ensuring statutory compliances. Computing taxes and assessed customs entries. Managing the import and export Operations keeping compliance with customs laws, notifications ,tariffs policy and procedures and rules. Tracked container movement to avoid incurring demurrage . Show less