Experience

PNG Power Ltd

• Oil and Gas
• 300 - 400 Employee

• Manager Customer Service Strategy

  • Sep 2021 - Present

  This role deals with developing strategies to improve customer turn around, increase efficiency and deliver an outstanding customer service appropriate to the Business Unit - Retail and overall PNG Power.

• Manager National Call Centre

  • May 2018 - Dec 2021

  Responsible for meeting and setting, customer service targets, as well as planning areas of improvement or development.In addition, coordinate and motivate call center staff.



Milvik Bima

• Singapore
• Consumer Services
• 700 & Above Employee

• Call Center Operations Manager

  • Jun 2015 - May 2018

  Lead a large team comprised of Sales, Quality Assurance and Customer Service staff at the PNG market. This role required meeting of sales targets, at the same time ensuring quality sales and professional customer service during and after sale of the Insurance products - Hospital Insurance and Life Insurance. Also, lead Woman in Leadership Mentorship Program for PNG market. Lead a large team comprised of Sales, Quality Assurance and Customer Service staff at the PNG market. This role required meeting of sales targets, at the same time ensuring quality sales and professional customer service during and after sale of the Insurance products - Hospital Insurance and Life Insurance. Also, lead Woman in Leadership Mentorship Program for PNG market.



Tharapiyap Lodge

• Papua New Guinea

• Administration Manager

  • Jan 2013 - Jun 2015

  In charge of all Administrative Functions for the business. In charge of all Administrative Functions for the business.



Digicel Group

• Jamaica
• Telecommunications
• 700 & Above Employee

• Team Leader Call Centre

  • 2010 - 2013

  Lead a team of under twenty staff working 24/7 shift rotation in the Call Centre. This role required monitoring and managing of staff to ensure Call Centre KPI's/Targets were met. Lead a team of under twenty staff working 24/7 shift rotation in the Call Centre. This role required monitoring and managing of staff to ensure Call Centre KPI's/Targets were met.