Experience

Snell Packaging & Safety

• New Zealand
• Packaging and Containers Manufacturing
• 1 - 100 Employee

• Auckland Sales Manager

  • Dec 2020 - Present

  As Auckland Sales Manager, I positively and professionally support a team of account managers to grow exisiting and new business opportunities in order to maximise sales turnover and profitability.This is done by gaining an in depth understanding of the businesses we deal with so we can:Share relevant insights Conduct client reviewsIdentify any pending changes, and future growth opportunitiesObtain feedback on Snell performance, and implement any changes that may be required to address any gapsSupport the Sales Team with product and selling training to broaden their product knowledge and sales skills.Ensure customer service levels to our accounts are of the highest standard and responses are in a time frame accepted by our valued clients. Show less

• Account Manager

  • Sep 2013 - Nov 2020

  As an account manager, I call on new and existing customers to identify and explore new business prospects, retain current business, and grow spend over Snells' 10 key categories.Key attributes that make me successful in this role:Being able to manage and prioritize my timeThink outside the boxBring innovationInvolve specialistsCommunicate well, and follow up

• Telephone Account Manager

  • Apr 2012 - Aug 2013

  As a Telephone Account Manager, I managed a portfolio of 250+ customers.My key responsibilities were:Outbound calls to existing customers to retain and grow business Cold calls / prospecting for new businessProblem solving and providing solutions identified over the phoneProviding reporting to customers on a monthly basisFollowing up on placed orders Tracking customers orders from start to finishTeaching customers to use our ecommerce website

• Customer Service Representative

  • Mar 2010 - Mar 2012

  Order processingAnswering calls and making outbound callsInvestigating queriesFollowing orders through the whole process, start to finishAdmin (Providing copies of invoices, packing slips, POD's, sending customers price lists etc...)Raising GR's and arranging collections & credits



ARN Media

• Australia
• Media Production
• 200 - 300 Employee

• Telephone Account Manager

  • 2006 - 2009