Experience

Tourism and Events Queensland

• Australia
• Marketing Services
• 100 - 200 Employee

• Ministerial and Government Relations Leader

  • Dec 2022 - Present



Department of Tourism, Innovation and Sport

• Australia
• Government Administration
• 100 - 200 Employee

• Executive Officer

  • Oct 2021 - Present

  I provide high level advice to the Executive Director on strategic, operational issues and corporate governance issues and ensure the efficient operation of the wider Partnerships, Strategy and Development team.

• Departmental Liaison Officer

  • Jun 2020 - Oct 2021

  Facilitate and provide high level advice and strategic liaison services on major policy, governance, financial and contentious issues as they relate to the department.



Department of Housing and Public Works

• Brisbane,

• Senior Program Officer

  • Jan 2020 - Jun 2020

  In furthering the priorities of the Activate! Queensland 2019-2029 Strategy and responding to the COVID-19 pandemic, I developed documents and processes to assist Service Delivery staff in guiding organisations through return to play and facilitated a process for executive reporting. I consulted on the development of the Sport and Recreation Industry Insights report to address opportunities and issues relating to sustainability which will inform future priories under the Activate! Queensland 2019-2029 Strategy. I have been responsible for all aspects of the development, implementation, delivery and review of various grants programs. Show less



Department of Housing and Public Works

• Brisbane, Queensland, Australia

• Departmental Liaison Officer

  • Mar 2018 - May 2019

  Facilitate and provide high level advice and strategic liaison services on major policy, governance, financial and contentious issues as they relate to the department. Facilitate and provide high level advice and strategic liaison services on major policy, governance, financial and contentious issues as they relate to the department.



Department of National Parks, Sport and Racing

• A/Senior Program Officer

  • Jul 2016 - Mar 2018

  In this role I coordinate the delivery of various grants programs which provide sport and recreation opportunities to Queenslanders. Duties include:- leading and coordinating the development, implementation and delivery of grants programs by continuously reviewing and improving programs with consideration to policies, processes and practices- undertaking project management responsibilities to ensure quality outputs are delivered within predetermined timeframes, in accordance with the approved scope, performance indicators and quality standards- providing recommendations and justification to the Manager and Director regarding issues relevant to programs including eligibility of activities, organisations and individuals in consideration of emerging trends - influencing decisions through high-level ministerial correspondence including on a range of issues relating to the department’s suite of programs - analysing risks related to the program and developing a risk register to mitigate risks- monitoring technical aspects and corporate governance related to grant programs to ensure accountability, transparency and equity- maintaining interdepartmental and regional communication lines and coordinating input from various business units to facilitate the delivery of grants programs to meet client’s needs. Show less

• Project Officer

  • Jul 2015 - Jul 2016

  In this role I lead and assisted in the development and delivery of various grants programs to deliver participation opportunities for Queenslanders.Duties included:- analysing data to determine trends in order to develop discussion papers, review reports, recommendations and implementation and communication plans- participating in working groups and providing advice which guides processes for the development of programs- regularly consulting, negotiating and liaising with key stakeholders to administer grants programs- evaluating customer service standards, documentation, and procedures - monitoring program budget and financial management - testing and quality assuring data migration and assisting in the transition of grant systems- ensuring a consistent, high-quality and team-driven approach to service delivery- preparing complex reports, submissions and correspondence- reviewing and updating application, guidelines and assessment tools for funding programs. Show less



Department of National Parks, Recreation, Sport and Racing

• Australia
• Government Relations Services
• 1 - 100 Employee

• Administration Officer

  • Nov 2014 - Jun 2015

  Responsibilities include: - providing high level administrative support - assisting program leads on reviewing and further developing programs - managing accounts in SAP and Vision6 - providing financial administrative support through purchasing and accounts payable - processing HR documents and initiating appointments - maintaining register for unit’s collateral merchandise and assets - developing and distributing correspondence internally and externally to stakeholders and clients - processing and responding to client enquiries - collating information to provide to external organisations for review Show less



QUT (Queensland University of Technology)

• Australia
• Higher Education
• 700 & Above Employee

• Helpdesk Consultant

  • May 2010 - Feb 2015

  Working at the QUT IT Helpdesk, I provided first level technical assistance to clients face to face, via phone or through email. The other main aspect of my job was to process assignments submitted by students. This involves sorting assignments by unit and marker, batching them to markers, delivering/collecting assignments to/from markers and processing returns to students. While working at the IT Helpdesk I was trained to: - Provide professional, friendly and efficient face to face service- Answer phone calls and process email requests in a professional and timely manner- Work calmly, happily and efficiently under an onslaught of clients or work- Provide Level One Support for students and staff alike- Communicate effectively with clients to identify the entirety of the problem- Research causes of problems and apply problem solving skills to fix incidents- Walk customers through the problem-solving process- Enter and track incidents within our IT system management application.- Redirect queries beyond our capability to the appropriate team - Follow up with clients, ensuring issues have been fully resolvedAssignment Minder responsibilities include:- Processing assignments submitted by students- Sorting assignments by unit and marker- Batching assignments to markers - Delivering/collecting assignments to/from markers- Processing returns to students- Tracking misplaced assignments and instructing students and staff in the use of QUT Assignment Minder system Show less

• ID Card Operator

  • Jan 2012 - Mar 2012

  Print and encode staff and student ID cards. Analyse any issues with printing ID cards and recommend the appropriate solution.



QUT (Queensland University of Technology)

• Australia
• Higher Education
• 700 & Above Employee

• ID Card Operator

  • Jan 2010 - Mar 2010