Experience

The Tot

• United States
• Retail
• 1 - 100 Employee

• Operations Specialist

  • May 2019 - Present

  ● Manage all back end retail management operations from Dallas office to ensure on-time and effective delivery of products to clients globally, including: process drop ship orders, vendor communications, inventory monitoring, and management of e-commerce platforms● Work as a liaison between vendors and other contractors to coordinate collaborations with high profile brands such as Levi’s and Sue Gragg

• Customer Service Representative

  • Jun 2018 - May 2019

  ● Executed strategic retail management projects alongside Product Manager● Utilized e-commerce inventory platforms to fulfill customer orders and track their progress efficiently● Promoted to Customer Operations Leads at 12 months



Bubbl

• United States
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Office Administrator & Customer Service Associate

  • Oct 2017 - Jun 2018

  ● Led all customer service strategies and activities to bolster a high quality customer experience ● Executed various marketing strategies through both email communications & social media, designed marketing collateral for use across all channels ● Created & executed foundational office operations for the enterprise ● Led all customer service strategies and activities to bolster a high quality customer experience ● Executed various marketing strategies through both email communications & social media, designed marketing collateral for use across all channels ● Created & executed foundational office operations for the enterprise



The Tot

• United States
• Retail
• 1 - 100 Employee

• Store Manager

  • May 2017 - Oct 2017

  ● Reinforced brand positioning & company vision through store leadership, focused on curated ambiance and operational excellence ● Supervised sales team to help meet daily goals and provide first class customer service ● Implemented inventory management activities to monitor store merchandise and stock levels ● Reinforced brand positioning & company vision through store leadership, focused on curated ambiance and operational excellence ● Supervised sales team to help meet daily goals and provide first class customer service ● Implemented inventory management activities to monitor store merchandise and stock levels



Bubbl

• United States
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Dispatcher

  • Oct 2016 - May 2017

  ● Optimized driver & customer experience by developing and refining back end logistical support processes to support both scheduled and dynamic ride needs ● Co-led customer service efforts to cultivate a positive client experience and maintain customer retention ● Performed ongoing analytics reports for the Chief Financial Officer & Chief Executive Officer ● Optimized driver & customer experience by developing and refining back end logistical support processes to support both scheduled and dynamic ride needs ● Co-led customer service efforts to cultivate a positive client experience and maintain customer retention ● Performed ongoing analytics reports for the Chief Financial Officer & Chief Executive Officer



Novamex

• United States
• Food and Beverage Services
• 300 - 400 Employee

• Market Analyst Assistant

  • Feb 2011 - Jun 2014

  ● Performed ongoing analytics reporting to support strategic planning ● Utilized third party big data platforms to assess marketing positioning and effectiveness of current marketing efforts to inform sales & marketing strategies ● Led the execution of key marketing operations, including marketing budget, promotions, purchase orders and sales communication ● Supported the development of enterprise private label by conducting market research utilizing product surveys, brand research, and competitive analyses Show less



Mendez Burk Realty

• El Paso, Texas Area

• Assistant

  • Mar 2011 - Aug 2011

  • Helped with the organization with open houses as well as with the photography and creation of the flyers for such events. • Coordinated office duties such as organizing, filing, and finalizing contracts as well as assisting any incoming and current customers. • Helped with the organization with open houses as well as with the photography and creation of the flyers for such events. • Coordinated office duties such as organizing, filing, and finalizing contracts as well as assisting any incoming and current customers.



Banana Republic

• El Paso, Texas Area

• Sales Associate

  • Aug 2008 - Jan 2011

  • Contribute to the execution of customer satisfaction by providing excellent customer service to clients. • Work closely with the management in order to provide optimal service and help the company attain its daily sales and goals. • Contribute to the execution of customer satisfaction by providing excellent customer service to clients. • Work closely with the management in order to provide optimal service and help the company attain its daily sales and goals.