Experience

Fort Lauderdale Behavioral Health Center

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Chief Nursing Officer

  • Jan 2021 - Present

  Oversee nursing department. Three directors reporting to this role i.e. Director of nursing, Nursing Education / Infection Control Director, Performance Improvement Director. Dotted line to Intake Director.

• Assistant Chief Nursing Officer

  • Oct 2020 - Jan 2021

  Reporting to CNO to oversee nursing department.

• Director of Performance Improvement / Infection Control / Patient Relations

  • Oct 2017 - Oct 2020

  Ft. Lauderdale, Florida • Develops and implements policies and procedures for Performance Improvement • Responsible to facilitate preparation for regulatory surveys and corporate surveys and follow-up corrective action development plans • Educates and assists department managers to maintain appropriate policies, procedures, and documentation to fulfill requirements and regulations • Prepares quarterly and annual evaluation of PI programs and plan, presents to PI Committee, Medical Staff, and Board of Trustees… Show more • Develops and implements policies and procedures for Performance Improvement • Responsible to facilitate preparation for regulatory surveys and corporate surveys and follow-up corrective action development plans • Educates and assists department managers to maintain appropriate policies, procedures, and documentation to fulfill requirements and regulations • Prepares quarterly and annual evaluation of PI programs and plan, presents to PI Committee, Medical Staff, and Board of Trustees • Reviews and directs submission of monthly, quarterly and annual reports as required • Reviews aggregated outcomes from select initiatives and recommends educational programs. • Provides education to staff on performance improvement. Ability to plan and organize orientation and in-service training for department staff members, participates in guidance and educational programs • Assures documentation meets current standards and policies • Knowledge of regulations and standards as relating to JCACHO, CMS, AHCA, and Department of Health. • Oversee the functions of the Infection Control Department • Manages the Hospital Dashboard metrics • Responsible for Patient Satisfaction indicators and improvement of scores • Oversees the Patient Relations department including the complaint and grievance process and tracking and trending and follow up of complaints. Ensures timely follow up of complaints and grievances and a pro-active approach to complaint resolution, service recovery and remediation of the underlying issue. • Chairs the Grievance Committee; reports to executive board regarding progress towards goals.

• Registered Nurse

  • Oct 2015 - Oct 2017

  Psychiatric RN, charge nurse, intake RN, house supervisor



Life Extension

• United States
• Alternative Medicine
• 200 - 300 Employee

• Health Advisor

  • 2009 - 2014

  Ft. Lauderdale Team leader. Oversaw departmental workflow; Created monthly assessments & evaluated team performance; Wrote new hire training modules. Trained all new hires. Compiled data/metrics for monthly reporting. Revised, evaluated, and created standard operating procedures annually. Identified, proposed, and tested process or software enhancements for record keeping. Assess customer’s health status/needs and match products & services. Customer resolution.