Miriam E. Naterón Matas

Administrative officer at Office of the United Nations High Commissioner for Human Rights
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Contact Information
us****@****om
(386) 825-5501
Location
Panama City, Panamá, Panama, PA
Languages
  • English Native or bilingual proficiency
  • Spanish Native or bilingual proficiency
Skills

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Ines M. Pousadela

Compartí con Miriam un evento que presentó enormes desafíos logísticos, pero que Miriam fue capaz de resolver con rapidez y eficiencia, siempre con el mejor criterio y con una compostura impecable. Fue un verdadero placer trabajar con ella.

Ashley Heslop

Miriam is a diligent and hard working young woman. She has a very good understanding of Administration, Finances and providing support to staff she works with. I highly recommend her for positions where her skills are best used and shared. I wish her well.

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Credentials

  • BSAFE
    UNAIDS
    Jul, 2021
    - Nov, 2024
  • Information Security Awareness (Foundational)
    International Computing Centre, The UN Secretariat and UNICEF
    Jul, 2019
    - Nov, 2024
  • Prevention of explotation and sexual abuse
    UNICEF
    Jul, 2019
    - Nov, 2024
  • Prevention of sexual harassment and abuse of authority
    UNICEF
    Jul, 2019
    - Nov, 2024
  • UN CARES 2019
    United Nations Population Fund (UNFPA)
    Jul, 2019
    - Nov, 2024
  • UNDP Legal Framework: What Every Staff should know.
    UNDP
    Sep, 2016
    - Nov, 2024
  • United Nations Human Rights Responsabilities
    UNDP
    Sep, 2016
    - Nov, 2024
  • The Gender Journey Thinking Outside the box
    UNDP
    Jul, 2016
    - Nov, 2024
  • Advanced Security In The Field II
    UNDSS
    Apr, 2016
    - Nov, 2024
  • Basic Security in the Field II
    UNDSS
    Apr, 2016
    - Nov, 2024
  • Prevention Of Sexual Harassment
    UNDP
    Mar, 2016
    - Nov, 2024
  • Enterprise resource planning (ERP) training
    UNAIDS
    Oct, 2011
    - Nov, 2024
  • Psychological First Aid
    American Red Cross
    Jan, 2010
    - Nov, 2024
  • Advance and intermediate Excel 2003
    New Horizons Panama
  • Advance and intermediate Outlook 2007
    New Horizons panama
  • First Aid course 2010
    UNDSS
  • Language Proficiency Exam 2010
    United Nations
  • Seminar of “Habilidades Gerenciales para Secretarias y Asistentes Administrativas 2008 and 2009
    Valhala Panama
  • Use of extinguishers, 2010
    UNDSS

Experience

  • Office of the United Nations High Commissioner for Human Rights
    • International Affairs
    • 200 - 300 Employee
    • Administrative officer
      • Aug 2022 - Present

      Undertakes actions related to the administration of the section’s human resource activities, e.g., recruitment, job classification reviews, separation of staff members, training etc., ensuring consistency in the application of UN rules and procedures. Provides information regarding conditions of service, duties and responsibilities, and privileges and entitlements under the Staff Rules and Regulations. Assists in developing and monitoring the section’s work program and budget. Supervises and/or provides guidance on financial administration and management information issues and practices to colleagues. Follows up on pending entitlements, payments and claims. Performs other related administrative duties, as required (e.g., operational travel programme, visas, MFA card applications, monitoring accounts and payment to vendors and individual contractors for services and the identification of office technology needs and maintenance of equipment, software and systems). Oversees the identification of office technology needs and maintenance of equipment, software and systems, coordinating enhancements as necessary. Show less

  • World Food Programme
    • Italy
    • Non-profit Organizations
    • 700 & Above Employee
    • Senior Administration Associate
      • Jan 2022 - Aug 2022

      Responsible for providing an efficient, professional quality, client-focused, value-for-money oriented administration services to the World Food Programme Regional Bureau in Panama. Supervise and guide a team of staff, acting as a point of referral for them and support them in carrying out their responsibilities, to ensure individual and team objectives are met in compliance with the relevant regulations, policies and procedures, and performance plans. Provide training and guidance to staff in interpretation of administrative procedures, policies, processes, and use of corporate systems, to ensure consistency and efficiency of services provided to all clients. Coordinate, monitor and process administrative actions related to procurement, finance, human resources, etc., including contracts with external vendors, to ensure all data is accurately and timely recorded, processed in WFP corporate systems and any operational issues addressed. Contribute to the revisions and updates of WFP administrative processes and plan, to ensure the continuous improvement of administration services and smooth implementation in the area of responsibility. Answer a range of complex queries, supporting resolution of various daily issues in order to facilitate the maintenance of the right contacts and support partnerships and activities with local authorities and various vendors in the area of responsibility. Show less

  • UNAIDS
    • Switzerland
    • International Affairs
    • 700 & Above Employee
    • Administrative Assistant
      • Jun 2021 - Dec 2021

      Provided administration to the implementation of programme activities, namely develop support and assist with the procurement organization of the meetings, seminars, workshop, training sessions on HIV/AIDS. Briefed and provided guidance to staff assigned to the office, answering enquiries concerning administrative and financial rules and procedures and/or resolving problems on an ongoing basis. In compliance with UNAIDS financial rules and reporting policies, maintained and monitored financial records for the RST LAC Office, ensuring accuracy of budget lines, records, receipts of payments, balances, expenditures and other data for day-to-day transactions including but not limited to reviewing financial documents to record. Briefed and assisted staff on basic and complex procurement procedures and requirements with respect to payments, banking, currency. Providing advice on appropriate procedures to be observed by UNAIDS and other UN offices in the disbursement of funds as well as provide guidance on the proper monitoring and effectible utilization/handling of funds and other financial issues. Exchanged information; to provide advice and briefing on administrative and financial rules and procedures with UNAIDS LAC Country Offices. Reviewed and performed quality check compliance and approved for accounting purposes, Purchase Registrations for the formal establishment of purchase orders in the GSM -ERP system, ensuring completeness and conformity with WHO-UNAIDS Financial regulations, relevant Manual provisions, established accounting/administrative practices, GSM-ERP requirements. Provided full administrative, operations and financial support to the UNAIDS RST LAC, Jamaica, El Salvador and Guatemala office. Prepared Financial reports for the RST LAC office. Developed and followed up procurement requisitions, travel requests and other administrative procedures in GSM-ERP system. Show less

  • Office of the United Nations High Commissioner for Human Rights
    • International Affairs
    • 200 - 300 Employee
    • Consultant
      • Feb 2020 - Jul 2020

      Introduced the OHCHR work plan for 2020 into the MAYA system, including objectives, activities and budgets for both the regular budget, extra and projects. Reviewed the latest inventory carried out by OHCHR and identified all registered items. Evaluated each item to determine whether they should be decommissioned. Unsubscribed all inventoried items determined by OHCHR. Carried out inventory of all new goods purchased by OHCHR and carried out labelling for the New office. Carried out a calendar of activities planned by OHCHR, national and regional, as well as events in which OHCHR is required to participate. In charge of the virtual organization of the regional event to be organized by CEDAW and OHCHR on Women’s Human Trafficking. Show less

  • UNICEF
    • United States
    • Non-profit Organizations
    • 700 & Above Employee
    • Administrative Assistant
      • Jul 2019 - Dec 2019

      Compiled data and information on subject matters relevant to the work of the Emergency section to facilitate preparation of reports, working papers, and presentations. Prepared and maintained records pertaining to programme planning and development for the Emergency section. Carried out transactions in VISION-SAP ensuring programme results, activities and programme coding are as per annual work plans (AWPs), and made amendments and alterations as per section revisions when necessary. Arranged meetings, workshops and training courses pertaining to programme development, and provided support in making the necessary logistical arrangements. Following up both internally with the Supply section and externally with counterparts to ensure supplies for programme implementation were delivered in a timely and accurate manner. Supported to monitor and report of programme results Provided support on budget revision/preparation, implementation status, determination position of funding utilization, operational, and financial closure. Monitored budgets and financial expenditures of the Emergency section, ensuring compliance with UNICEF rules and regulations, keeping supervisor informed and advised on actions for decision/follow up. Prepared and maintained records, documents and control plans for the monitoring of project/programme implementation. Compiled and organized data and information to assist in the preparation of periodic or ad-hoc financial reports relating to the country office and donors to support the office in optimizing use of programme funds. Carried out transactions in VISION-SAP pertaining to grants for my section such as registering grant allotments and tracking expiring programme grants. Supported the processing of contracts for consultants and external partners pertaining to the Emergency section. Gathered and shared information as needed in support of improving the processes and daily operations of the section. Show less

  • UNAIDS
    • Switzerland
    • International Affairs
    • 700 & Above Employee
    • Event Liaison and Communications Consultant
      • Jun 2019 - Jul 2019

      Lists and dates of meetings arranged for/ on behalf of UNAIDS. Consolidated the 10th IAS Conference on HIV Science documents plus all presentations made during the conference. Created Weekly/Bi-weekly progress reports, minutes for statutory preparatory meetings and conference-produced key documents. Reported activities with technical recommendations. Reviewed key background documents for the the 10th IAS Conference on HIV Science from the UNAIDS LAC office. Maintained, monitored and drafted updates on activities towards IAS 2019 (roadmap) to share with organizers. Coordinated two articles for publication on social media. Provided Senior logistical support towards the event organization, including Travel Request in GSM and vendor creation. Supported the publication of IAS relevant information in ONUSIDA Latina webpage in coordination with the webmaster. Acte as Liaison between UNAIDS and UNDP Mexico regarding travel, DSA payment of participants, accommodation of staff participating in the meeting and logistics of transportation in Mexico City for the Deputy Executive Director, Programme and the Regional Director of the Regional Office for Latin America and the Caribbean. Show less

  • Office of the United Nations High Commissioner for Human Rights
    • International Affairs
    • 200 - 300 Employee
    • Consultant
      • Mar 2018 - Dec 2018

      Programme and secretarial tasks related to the implementation of the activities of the Regional Office for Central America, to include tasks related to the implementation of core functions and technical cooperation projects. Prepared and processed travel authorizations and preparation of official missions of international/national staff of the Office. Fully in charge of organizing local and regional meetings/workshops on Human Rights issues. Prepared and processed travel request/authorizations and travel claims of participants to seminars /group meetings in Panama or in Central America. Managed the inventory of mobile phones for the office staff and visiting staff. As well as follow up on reimbursement of personal calls. Assisted and managed the OHCHR Mission to Nicaragua July-August 2018. Liaison between the OHCHR Office for Central America and UNDP Nicaragua for Administrative and financial matters regarding the OHCHR Mission in Nicaragua due to the critical political crisis. Created Terms of reference for consultants. Liaison between the OHCHR Office for Central America and UNDP Panama and LAC for procurement related matters. Liaison between OHCHR Geneva and the office for Central America in Travel related matters. Managed documents with the Ministry of Foreign Affairs for International Staff. Supported the Administrative Assistant in the payment confirmation to vendors. Received invoices from vendors. Processed payment through UNDP. Show less

  • UNDP
    • United States
    • International Affairs
    • 700 & Above Employee
    • UN Coordination Associate
      • Apr 2016 - Dec 2017

      Managed the UNDG LAC Unit budget in ATLAS; Provided COA authorizations; created requisitions,; raised receipts; implemented the budget and project award revisions; and project status; determination of unutilized funds, maintaining the internal expenditures control system; Tracked, monitored and reported on the use of project resources according to UNDP financial and administrative rules and regulations. Designed, supported, and maintained the Unit’s databases, files, records and archives, including research and retrieval of statistical data from internal and external sources. Following the established filing and archiving standards and procedures for the Secretariat, organizes, updates and maintains all official and informal correspondence. Full logistic support on the development and organization of training, learning materials and activities, including High Level meetings with the LAC Regional Directors. Liaises with Resident Coordinators Offices and UNDG LAC focal points in the region. Processes official Unit Mission Travel Requests, including security clearance, claims and signatures as appropriate. Act as absence management focal point and leave monitor for the Unit. Monitors all travel-related payments for the Unit. Drafted high level correspondence and introduction package for Resident Coordinators, Regional Directors and Coordination Officers. Show less

  • UNAIDS
    • Switzerland
    • International Affairs
    • 700 & Above Employee
    • Programme Associate
      • Sep 2011 - Apr 2016

      Follow up, update and review of the Regional Office Activity budget. of over USDS$800,000.00 and its implementation. In addition, managed and implemented the Costa Rica and Panama activity budgets. Supported the Operations Unit with creations of Travel Requests and Travel Claims with compliance with UNAIDS travel policy, as well as accuracy of information and costing of per diems and tickets. Performed ad hoc Quality Check Compliance for Country Offices contracts. Resolved complex finance related issues related to the Activity Budget to ensure high quality, accuracy and consistency of administrative and program matters in accordance with UNAIDS procurement policies. Collected relevant and accurate epidemiologic information from stake holders, UNAIDS global and regional reports.Researched background information and draft budgets to support the application process of non-governmental organizations and networks in Latin America in the submission of proposals to request grants and funding for their activities. Researched, reviewed, and classified relevant updated HIV/AIDS news to support the UNAIDS communication strategy in the Latin American region.Responsible for the planning and execution of contracts and funding agreements with consultants, non-governmental organizations and UN Agencies, and ensure the timely submission of technical and financial reports for agreements and contracts in accordance with proposals or terms of reference and legal implications of contract conditions. Review payment requests to ascertain availability of funds and conformity to contractual and financial procedures and authorizes Accounts Payable to liquidate the respective POs accordinglyUndertake the programme administrative support for the office: Oversee work related to procurement, billing and receipt of goods and services. Show less

    • Secretary
      • Jun 2010 - Sep 2011

      Using on-line system GSM, to prepare travel authorizations, check timetables and costs with authorized travel agent, making flight and hotel reservations, DSA payments, processing security clearance authorizations as appropriate; and dealing with related matters as requested or on own initiative.Organized meetings, workshops, seminars and High Level Meetings, with particular attention to typing list of participants, travel, and letters of invitation, documents, photocopying, preparing briefing files and providing secretarial support and assistance to participants during meetings. As well as providing effective liaison between event organizers,participants, stakeholders and service suppliers. Received visitors and telephone calls, made appointments, answered queries and/or redirected visitors and callers. Provided effective administrative support to Regional Director and Regional Latin American Team. Drafted and circulated invitations, correspondences. I acted as the Regional Director Personal Assistant a.i. and handled very confidential matters. Guided staff to specific issues/problems as necessary, including but not limited to drafting replies to general and administrative correspondence on the basis of instructions or on own initiative.Prepared the necessary documents for UNDSS to ensure that identification badges are ready in a timely manner.Maintenance of the filing system ensuring safekeeping of confidential materials and coordination of the information flow and facilitation of information in the office.Maintained lists of names, addresses and telephone numbers of government officials, NGO’s, and other pertinent institutions and to perform other related duties as assigned.Managed over 30 international meetings with over 60 participants for each meeting.Processed over 100 Travel Authorizations, air tickets and Daily Subsistance Allowence. Show less

  • American Red Cross
    • United States
    • Non-profit Organizations
    • 700 & Above Employee
    • Delegation Assistant
      • Mar 2010 - Jun 2010

      Coordinated all administrative and logistic arrangements for health training events and meetings conducted. Provided administrative support to the Regional Team to coordinate international and national travel and meetings. Managed programme information and resources, oversee production and distribution of materials, including customs, transportation and purchasing. Supported health programme coordinators to synchronize health activities with regional representations, national societies and external partners. Prepared packages for Volunteer Orientation. Kept minutes at weekly staff meetings. Provided full logistic coordination for workshops. Keep the office petty cash, and made payments according to AMCROSS rules and procedures. Maintained hard copy and electronic filing system. Researched price and purchased office furniture and supplies. Kept track of the office calendar to coordinate work flow meetings and conferences. Supported staff in assigned projects. Supervised volunteers and other support personnel. Assisted special events, such as fundraising activities and annual meetings. Answered telephone calls and received visitors to the office. Respond moderately complex queries at all levels of staff and external sources, based on knowledge of policies, procedures, organization structure and staff activities Made reservations for travel and hotels, providing ticketing, complete travel authorization forms and collect relevant information to the purpose of the trip; prepare travel expense claims (Travel Expense Claims) of office staff, experts, consultants, etc. Prepared administrative correspondence; set / modify format for outgoing correspondence and reports, and support regarding the review process, and language and grammatical accuracy. Providing simple translations when required Successfully planned 3 international meetings and one health brigade to Darien. Show less

  • H.Tzanetatos, Inc.
    • Panama
    • Secretary
      • Feb 2008 - Mar 2010

      Provide high-level administrative support for an office and for the General Manager of the company. Personal Assistant to the General Manager and handle sensitive information. Prepared paper work for the commodities and tender negotiations for several products such as: pork meat, milk derivate products. Secretarial work related, plan and schedule meetings and appointments; organize and maintain paper and electronic files; manage projects; conduct research; and disseminate information by using the telephone, mail services, Web sites, and e-mail. Arranged travel for guests and the General Manager. Maintained an adequate inventory of office supplies as per request. Maintained continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. Provided office support services in order to ensure efficiency and effectiveness within the Management office. Answered incoming telephone calls, determined the purpose of calls, and forwarded calls to appropriate personnel or department. In addition to working in the Management office, H.Tzanetatos Group had a Brokers company called Time Brokers, Inc. In that company we negotiated products of national or foreign origin on public tenders. I prepared all legal documentation for the negotiations. Show less

  • Diama
    • Chitre
    • Clerk
      • Jul 1995 - Apr 1998

      Answer telephones and give information to callers, take messages. Complete forms in accordance with company procedures. Compose, type, and distribute notes. Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs. Locate and attach appropriate files to incoming correspondence requiring replies. Maintain scheduling. Make copies of correspondence and other printed material. Open, read, route, and distribute incoming mail and other material, and prepare answers to routine letters. Schedule and confirm appointments for clients. Set up and maintain paper and electronic filing systems for records, correspondence, and other material. Conduct searches to find needed information, using such sources as the Internet. Learn to operate new office technologies as they are developed and implemented. Operate electronic mail systems and coordinate the flow of information both internally and with providers. Order and dispense supplies. Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications. Show less

Education

  • Universidad de Panamá
    Masters, International Relations
    2006 - 2009
  • Universidad Latina de Panamá
    M.B.A, Business
    2016 - 2018
  • Universidad de Panamá
    Bachelor, International Relations
    2001 - 2004
  • Universidad Latina de Panamá

Community

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