Experience

The Rent Shop

• New Zealand
• Real Estate
• 1 - 100 Employee

• Property Manager

  • May 2019 - Present

  Prepare Residential Tenancy Agreements and other required documentation Supervise the signing of tenancy documentation by the tenant Where necessary, deal with enquiries from prospective tenants and show available rental properties Select the best tenants on merit and follow all necessary background checking procedures. Maintain regular, close contact with current landlord clients and tenants Organize repairs and maintenance to managed properties Conduct periodic inspections of managed properties weekly Prepare ingoing, outgoing and routine property condition reports Deal with all correspondence in relation to the portfolio of properties managed Regularly review the current rental of each property Filing and archiving of property management documents Representing client at Tenancy Tribunal hearings as required Ensuring adherence to property agreements and compliance with statutory requirements. Apply all procedures required of this role and fully participate in the creation of new procedures or in any review of existing procedures



Aerodrive Car Rental

• New Zealand
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Operations Manager

  • Oct 2017 - Nov 2018

  Recruit, select, train, assign, schedule, coach, counsel and discipline employees Ensure staffs account for all cash received and that banking is done on a daily basis Establish customer relationships through building rapport with customers by becoming familiar with their particular needs, expectations and requirements Prepare accurate weekly and monthly reports on agreed financial, operational branch and fleet performance measures Implement production, productivity, quality and customer-service standards and procedures; resolve problems and complete audits Communicate promptly with Head Office regarding any queries and problems that may arise Implemented set standards and procedures in the event of rental transactions involving incidents such as accidents, complaints and breakdowns. Ensure all damage to vehicles is reported, excess collected etc Work with other branches to ensure an adequate supply of vehicles and accessories are available as needed Ensure all vehicles are regularly serviced, valid COF’s and registrations updated before rentals take place Manage staff levels, hours, contract labour to revenues Run a safe, injury/accident free workplace Manage relationships and negotiate rates with all suppliers Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints Communicate all operating policies and/or issues at branch meetings Work closely with the National Fleet Manager to ensure sufficient vehicles arrival according to forecasting calendar, done weekly and monthly



CABS Car Hire South Africa

• Truck Transportation
• 1 - 100 Employee

• Operations & Account Manager

  • Jun 2015 - Jul 2017

  Identify, research and contact prospective customers and builds customer relationships to generate future sales and repeat business Strategize internally by communicating opportunities, challenges and market trends affecting assigned accounts Consistently meeting or exceeding goals for all sales activities including monthly targets, new accounts and ensure customer satisfaction Take ownership of customer issues and take immediate action to provide a quality service Complete rental process; From quoting, booking confirmations, and any client related enquiries in between Invoicing Provide on-the-job training to new operations staff as well as training drivers/rental agents on rental systems