Donor Services Review Specialist

• Jan 2023 - Present

Medical Office Specialist

• Jul 2022 - Jan 2023

Front Office Business Specialist

• Sep 2020 - Jul 2022

• Schedule appointments for new and established patients according to their chief complaint and ensure a full schedule by filling openings using the electronic health records system, OMSVision. • Manage check-in and check- out process for patients and document all patient activity, treatment and transactions daily • Coordinate with medical and dental insurance companies about patients’ benefits and develop a treatment plan based on the doctor’s diagnosis; familiar with PPO insurances and Medicaid • Competent in billing, collections, financial transactions, and ICD-10 codes • Coordinate with the Veteran’s Affairs community care office and Texas Worker’s Comp to schedule patients and submit any required documentation • Review financial documents with the patient before scheduling treatment and provide them with financial resources such as Care Credit. • Reconcile the day-sheet to ensure we bill each appointment correctly and queue the insurance claims to our system, Renaissance • Develop new organizational systems to ensure the office uses its resources and time efficiently • Collect biopsies and coordinate with labs to obtain results for the patient to identify cancerous areas or malignant tissue Show less

Front Desk Staff

• Jan 2020 - Oct 2020

• Customer Service- perform health screening of members and staff in accordance with Covid- 19 guidelines, manage membership services in- person and over the phone including billing, membership updates, and cancellations • Customer Service- perform health screening of members and staff in accordance with Covid- 19 guidelines, manage membership services in- person and over the phone including billing, membership updates, and cancellations

Resident Assistant

• Jan 2017 - May 2020

• Supervisor – Oversaw academic and community life of over 200 residents, monitored building and floor patterns of residents, and occasionally answered office phone • Program and Compliance Manager- facilitated and co-hosted programs in diversity, community, resident and campus life. Responsible for conducting safety inspections. Educated and monitored resident compliance with university policies and rules. • Customer Service – initiated check- in and check out procedures for students and their parents, monitored, prioritized, and managed damages to buildings and delegated to proper facility management, addressed students’ concerns throughout year and submitted reports to supervisors as needed. • Scheduler- Organized multiple community events a month, biweekly face- to face meetings with residents, and managed budget for yearly residential programs • Maintained and organized records on student information and emergency contact documentation, incidents associated with Resident Life policies and fines • Participated in bi-weekly meetings to discuss residents and facility management • Provided administrative support to supervisors- hall directors and assistant director of Residence Life Show less

Research Assistant

• May 2018 - Jun 2018

• Conducted research geared towards the process improvement of finding efficient and inexpensive material for solar cells • Collected and analyzed data and represented it in graphs for presentation purposes • Conducted research geared towards the process improvement of finding efficient and inexpensive material for solar cells • Collected and analyzed data and represented it in graphs for presentation purposes