Experience

Fielo

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Jul 2021 - Present



Disotax

• Brazil
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Customer Success

  • Jan 2020 - Feb 2021

  Attend and conduct project status with customers; Responsible for developing customer relationships that promote retention and loyalty.; Maintain and update documents related to customer accounts and business reports; Customer Support. Attend and conduct project status with customers; Responsible for developing customer relationships that promote retention and loyalty.; Maintain and update documents related to customer accounts and business reports; Customer Support.



WiseUp Language School

• United States
• Higher Education
• 100 - 200 Employee

• English Language Teacher

  • Jul 2014 - Jan 2020

  Created and taught relevant English lessons focusing on building fluency; Facilitated small group activities emphasizing critical learning; Excellent communication and presentation skills; Spokesperson abilities; Support as a language coach, encouraging students to find new ways to study and succeed; Assessed progress of students to ensure success of language program; Responsible for keeping a low dropout rate. Created and taught relevant English lessons focusing on building fluency; Facilitated small group activities emphasizing critical learning; Excellent communication and presentation skills; Spokesperson abilities; Support as a language coach, encouraging students to find new ways to study and succeed; Assessed progress of students to ensure success of language program; Responsible for keeping a low dropout rate.



Target

• United States
• Retail
• 700 & Above Employee

• Assistant Brand Manager

  • Jul 2013 - Aug 2014

  Responsible for leading the sales floor, customer service, and organizing store layout; Problem solving, analysis and data modeling skills; In charge of new employees training; Innovative strategies and commercial ideas; Communication with team members about sales strategies and opportunities; Products advertisement Responsible for leading the sales floor, customer service, and organizing store layout; Problem solving, analysis and data modeling skills; In charge of new employees training; Innovative strategies and commercial ideas; Communication with team members about sales strategies and opportunities; Products advertisement



William J. Perry Center for Hemispheric Defense Studies

• United States
• Higher Education
• 1 - 100 Employee

• Research Assistant

  • Jan 2013 - Jul 2013

  Assistance on research on Defense in Central and South America; Worked with an international staff, participating in forums focused on global issues; Events execution; Customer Service; Reception procedures; Mailing in and out; Responsible for writing handouts/brochures in English, Spanish and Portuguese; Administration of Meetings, Reservations, Security, Cleaning and Maintenance. Assistance on research on Defense in Central and South America; Worked with an international staff, participating in forums focused on global issues; Events execution; Customer Service; Reception procedures; Mailing in and out; Responsible for writing handouts/brochures in English, Spanish and Portuguese; Administration of Meetings, Reservations, Security, Cleaning and Maintenance.



University of the District of Columbia

• United States
• Higher Education
• 700 & Above Employee

• Student Athlete

  • Aug 2010 - May 2013

  Student-Athlete on a full volleyball scholarship throughout the college career; Intern at the Athletic Marketing Department; Responsible for approaching new and potential sponsors as well as keeping a good relationship with effective ones; Responsible for the athletic social media page and website; Participation in the Marketing Club and the Student-Athlete Advisory Committee; Assistance in social events for the University athletes. Student-Athlete on a full volleyball scholarship throughout the college career; Intern at the Athletic Marketing Department; Responsible for approaching new and potential sponsors as well as keeping a good relationship with effective ones; Responsible for the athletic social media page and website; Participation in the Marketing Club and the Student-Athlete Advisory Committee; Assistance in social events for the University athletes.



Navarro College

• United States
• Higher Education
• 300 - 400 Employee

• Student Athlete

  • Aug 2008 - May 2010