Experience

Jackson Health Foundation

• United States
• Philanthropic Fundraising Services
• 1 - 100 Employee

• AVP of Administration

  • Sep 2019 - Present

  United States • Analyze and solve complex problems, and develop data solutions to drive strategic business decisions • Lead the design and implementation of operational policies, objectives, program initiatives, compliance, and process improvement strategies. • Serve as key corporate liaison with various teams and internal/external stakeholders to obtain operational excellence. • Review financial reports and reconcile accounts in CRM to keep information current and accurate. • Prepare or present… Show more • Analyze and solve complex problems, and develop data solutions to drive strategic business decisions • Lead the design and implementation of operational policies, objectives, program initiatives, compliance, and process improvement strategies. • Serve as key corporate liaison with various teams and internal/external stakeholders to obtain operational excellence. • Review financial reports and reconcile accounts in CRM to keep information current and accurate. • Prepare or present reports concerning budget, employee performance, program metrics, and other KPIs • Facilitate HR operations, including strategic workforce planning, performance management, training and development, and benefits administration. • Serve as department lead providing support, guidance, leadership, and motivation to promote maximum performance.

• Senior Director of Administration

  • Jul 2018 - Sep 2019

  • Liaison between corporate departments, including HR, IT, Finance, and Engineering, coordinates operations and eliminates impediments to interdepartmental collaboration. • Analyzed performance metrics in collaboration with department representatives to understand organizational trends and develop strategic initiatives to maximize growth. • Managed development and implementation of the operating budget, presenting summary to leadership based on newest revenue and expenditure data. • I… Show more • Liaison between corporate departments, including HR, IT, Finance, and Engineering, coordinates operations and eliminates impediments to interdepartmental collaboration. • Analyzed performance metrics in collaboration with department representatives to understand organizational trends and develop strategic initiatives to maximize growth. • Managed development and implementation of the operating budget, presenting summary to leadership based on newest revenue and expenditure data. • I compiled and analyzed detailed feedback reports to improve the collection process. • Collaborated with leadership to devise strategies to improve processes and risk controls and implement new systems and best practice guidelines. • Closely monitored donor tracking system for accuracy and effectiveness. • Planned and executed compliance audits to check company policies, procedures, and controls. • Assessed all aspects of facility operations and employee activities to enforce and ensure adherence to workplace safety regulations. • Monitored and recorded metrics related to finances and operations to conduct quarterly analyses of associated costs and performance.

• Director of Operations

  • Oct 2016 - Jul 2018

  • Defined project plans and timelines, managed workflow and personnel, and achieved completion deadlines on or before schedule. • Planned daily operational strategies, including team resources, personnel, and workflow reviews. • Generated reports detailing project information and predictions. • Planned and executed compliance audits to check company policies, procedures, and controls, including Blackbaud products. • Lead and managed various department staff to effectively carry out… Show more • Defined project plans and timelines, managed workflow and personnel, and achieved completion deadlines on or before schedule. • Planned daily operational strategies, including team resources, personnel, and workflow reviews. • Generated reports detailing project information and predictions. • Planned and executed compliance audits to check company policies, procedures, and controls, including Blackbaud products. • Lead and managed various department staff to effectively carry out account receivable, prospect research, and advancement service functions. • Served as the development, finance, operation, and IT dept. liaison

• Manager of Development Operation

  • Oct 2014 - Sep 2016

  • Provided management support to various programs and initiatives • Followed detailed end-of-month accounting procedures to verify proper balancing of all accounts and readiness for the new month. • Reviewed purchase documents and company receipts for reconciliation with statements. • Lead account receivable collections efforts. Processed customer payments and set up a payment plan. • Monitor user compliance and day-to-day operations of Blackbaud products.

• Database and Prospect Research Manager

  • Oct 2012 - Sep 2014

  Miami • Assisted Fundraising Development staff in locating potential donors and strategizing an educated solicitation in order to further fundraising efforts • Maintained the integrity of CRM • Created dashboards and reports for financial analysis • Developed skill-specific training programs to promote employee success. • Reviewed information and elements regularly on websites and pages for accuracy and user-friendly functionality.



Jackson Memorial Foundation

• United States
• Civic and Social Organizations

• Events Coordinator

  • Oct 2010 - Sep 2012

  • Organized venues, guest lists, and event timelines. • Selected event materials that aligned with the organization's vision. • Built robust vendor network to secure cost-effective, high-quality products. • Prepared, monitored, and maintained event budgets. • Assessed event success and uncovered room for improvement through client feedback

• Database Administrator and IKF Finance Assistant

  • Oct 2007 - Sep 2010

  • Managed process improvements to enhance overall data quality. • Managed and implemented security initiatives to protect important company data. • Determined recurring business needs and maintained necessary inventory levels. • Organized files for data merging and reporting

• Data Entry / Office Clerk

  • Jan 2006 - Sep 2007

  • Maintained account receivables and payable files • Entry donor biological and donation financial information into CRM • Process bank deposits and maintain account receivable and payable files