Experience

Jackson Health Foundation

• United States
• Philanthropic Fundraising Services
• 1 - 100 Employee

• AVP of Administration

  • Sep 2019 - Present

  • Analyze and solve complex problems, and develop data solutions to drive strategic business decisions• Lead the design and implementation of operational policies, objectives, program initiatives, compliance, and process improvement strategies.• Serve as key corporate liaison with various teams and internal/external stakeholders to obtain operational excellence.• Review financial reports and reconcile accounts in CRM to keep information current and accurate.• Prepare or present reports concerning budget, employee performance, program metrics, and other KPIs• Facilitate HR operations, including strategic workforce planning, performance management, training and development, and benefits administration.• Serve as department lead providing support, guidance, leadership, and motivation to promote maximum performance.

• Senior Director of Administration

  • Jul 2018 - Sep 2019

  • Liaison between corporate departments, including HR, IT, Finance, and Engineering, coordinates operations and eliminates impediments to interdepartmental collaboration.• Analyzed performance metrics in collaboration with department representatives to understand organizational trends and develop strategic initiatives to maximize growth.• Managed development and implementation of the operating budget, presenting summary to leadership based on newest revenue and expenditure data.• I compiled and analyzed detailed feedback reports to improve the collection process.• Collaborated with leadership to devise strategies to improve processes and risk controls and implement new systems and best practice guidelines.• Closely monitored donor tracking system for accuracy and effectiveness.• Planned and executed compliance audits to check company policies, procedures, and controls.• Assessed all aspects of facility operations and employee activities to enforce and ensure adherence to workplace safety regulations.• Monitored and recorded metrics related to finances and operations to conduct quarterly analyses of associated costs and performance.

• Director of Operations

  • Oct 2016 - Jul 2018

  • Defined project plans and timelines, managed workflow and personnel, and achieved completion deadlines on or before schedule.• Planned daily operational strategies, including team resources, personnel, and workflow reviews.• Generated reports detailing project information and predictions.• Planned and executed compliance audits to check company policies, procedures, and controls, including Blackbaud products.• Lead and managed various department staff to effectively carry out account receivable, prospect research, and advancement service functions.• Served as the development, finance, operation, and IT dept. liaison

• Manager of Development Operation

  • Oct 2014 - Sep 2016

  • Provided management support to various programs and initiatives• Followed detailed end-of-month accounting procedures to verify proper balancing of all accounts and readiness for the new month.• Reviewed purchase documents and company receipts for reconciliation with statements.• Lead account receivable collections efforts. Processed customer payments and set up a payment plan.• Monitor user compliance and day-to-day operations of Blackbaud products.

• Database and Prospect Research Manager

  • Oct 2012 - Sep 2014

  • Assisted Fundraising Development staff in locating potential donors and strategizing an educated solicitation in order to further fundraising efforts• Maintained the integrity of CRM• Created dashboards and reports for financial analysis• Developed skill-specific training programs to promote employee success.• Reviewed information and elements regularly on websites and pages for accuracy and user-friendly functionality.



Jackson Memorial Foundation

• United States
• Civic and Social Organizations

• Events Coordinator

  • Oct 2010 - Sep 2012

  • Organized venues, guest lists, and event timelines.• Selected event materials that aligned with the organization's vision.• Built robust vendor network to secure cost-effective, high-quality products.• Prepared, monitored, and maintained event budgets.• Assessed event success and uncovered room for improvement through client feedback

• Database Administrator and IKF Finance Assistant

  • Oct 2007 - Sep 2010

  • Managed process improvements to enhance overall data quality.• Managed and implemented security initiatives to protect important company data.• Determined recurring business needs and maintained necessary inventory levels.• Organized files for data merging and reporting

• Data Entry / Office Clerk

  • Jan 2006 - Sep 2007

  • Maintained account receivables and payable files• Entry donor biological and donation financial information into CRM• Process bank deposits and maintain account receivable and payable files