Mirela Saračević Trogrlić

CX Consultant & Trainer at CX by Design
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Contact Information
us****@****om
(386) 825-5501
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Credentials

  • Customer Focused Management
    GLOMACS Training Solutions
  • Enterprise Design Thinking
    IBM
  • NLP Practitioner
    Budi svoj d.o.o.
  • Neuroscience based Emotional Intelligence Leadership
    SIY Global
  • POINTS OF YOU® Practitioner
    Points of You®
  • Practitioner Diploma in Executive Coaching
    AoEC - The Academy of Executive Coaching
  • Professional Scrum Master
    Scrum.org
  • TA 101
    EATA - European Association for Transactional Analysis
  • The Art of Hosting
    The Art of Participatory Leadership Croatia
  • UX Designer
    Algebra University College

Experience

  • CX by Design
    • Croatia
    • Business Consulting and Services
    • 1 - 100 Employee
    • CX Consultant & Trainer
      • Jan 2022 - Present

  • PRIMA grupa
    • Croatia
    • Furniture and Home Furnishings Manufacturing
    • 1 - 100 Employee
    • Head of Customer Experience
      • May 2021 - Nov 2021

  • A1 Hrvatska d.o.o.
    • Croatia
    • Telecommunications
    • 700 & Above Employee
    • Senior Digital Customer Experience Consultant
      • Mar 2015 - Jul 2020

    • Complaint and Customer Experience Manager
      • Jun 2010 - Feb 2015

    • SOHO/SME Segment Support and Retention Manager
      • Feb 2009 - May 2010

    • Senior Program Manager
      • Jul 2005 - Jan 2009

      Market Development and Program Management

    • Vodafone Relationship Manager
      • Jul 2003 - Jun 2005

      Program Management Supported CEO in all matters related to Vodafone Partnership Program & Activities.

  • Metropolis Media d.o.o. | Metropolis Advertising Group LLC
    • Head of International Operations
      • Jan 2002 - Jun 2003

      Responsible for operations in Croatia, Slovenia, Bosnia and Serbia Supporting implementation of goals and objectives on operational level Implementing organizational development & changes Tracking key operational developments and results Developing and implementing unified operational systems and processes Group wide Responsible for operations in Croatia, Slovenia, Bosnia and Serbia Supporting implementation of goals and objectives on operational level Implementing organizational development & changes Tracking key operational developments and results Developing and implementing unified operational systems and processes Group wide

  • A1 Hrvatska d.o.o.
    • Croatia
    • Telecommunications
    • 700 & Above Employee
    • Program Manager
      • Mar 1999 - Dec 2001

      Part of Cluster Consulting team (Diamond Cluster International, Barcelona). Responsible for coordination of overall VIPnet GSM Start-up Program: Program Management, Taskforce Management, Support of cross-functional work, Progress information/reports to top management and shareholders. Part of Cluster Consulting team (Diamond Cluster International, Barcelona). Responsible for coordination of overall VIPnet GSM Start-up Program: Program Management, Taskforce Management, Support of cross-functional work, Progress information/reports to top management and shareholders.

  • Bank Austria Creditanstalt S.A.
    • Poland
    • 1 - 100 Employee
    • Head of Finance and Controlling | Creditanstalt Investment Bank, Zagreb
      • Sep 1996 - Feb 1999

      Risk Management & Compliance Controlling Reporting Risk Management & Compliance Controlling Reporting

Education

  • University of London
    BSc in Information Systems and Management
  • University of Zagreb
    BSc in Organisation and Management

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