Manager Yield, Demand & Account Management Team

• May 2020 - Present

Team Leader - Account Management Team

• Jun 2018 - Present

Senior Account Manager

• Sep 2017 - May 2018

Account Manager

• Mar 2015 - Aug 2017

Main responsibilities:- Operating as the lead point of contact for any kind of assistance needed from our customers. - Building and maintaining long-lasting business relationships between our customers and PubGalaxy.- Ensuring the timely and successful execution of our services according to customers' requirements.- Formal English communication with customers via Skype/ e-mail/ phone.- Forecasting and tracking key trends in the dynamic environment of online advertising.- Identifying and growing opportunities while working with publishers from all around the world.- Collaborate with Sales/ Yield/ AdOps Departments in order to provide a service with the highest possible quality.- Preparing reports.- Attending weekly meetings.- Working in a dynamic environment with often changes in the work procedures. Show less

Corporate Sales Representative

• May 2013 - Mar 2015

I actually started working there as an ordinary Operations Trainee in May 2013. Three months later I was promoted to a Sales Representative responsible for new customers and for the accounts of all Corporate Customers in my department. This included the following duties: - Receiving/answering phone calls from new and existing customers. - Formal English communication with customers and partners via e-mail. - Answering customers'​ requests when having in mind a dynamic schedule. - Navigating our employees in London, UK. - Arranging viewings and official meetings in London,UK. - Maintaining and updating the company's database. - Preparing reports. - Analyzing trends and customers'​ behavior. - Accomplishing daily/weekly/monthly targets. - Coordinating the schedule for the services that we provide. - Working in a dynamic environment with often changes in the work procedures. After my first year as a Corporate Sales Representative I was promoted to a Chief Trainer of the Regular Department, responsible for the training process of all interns in my department. This included the following duties: - Preparing tests, training programs, training videos for our training program. - Evaluating each trainee's results and helping them find what is the thing they are best in. - Motivating the people I was responsible for and developing their teamwork and sales skills. - Taking decisions based on test results and overall performance of the intern. - Attending weekly/monthly meetings and working closely with our HR Department on a program for Distant Training of people from all around the world. - Created a universal training & evaluating system for distant training in my department. - Created universal video training for all departments in the whole company. Show less

Information Officer

• May 2012 - Sep 2012

Responsible for answering all types of questions that passengers or their relatives might have - on sight, over the phone and online. Responsible for announcing each flight arrival/departure to the audience via the use of loud speaker system, while updating the data online as well. Responsible for managing and maintaining databases. Being the crucial connection between the ordinary passenger and the airlines. Responsible for answering all types of questions that passengers or their relatives might have - on sight, over the phone and online. Responsible for announcing each flight arrival/departure to the audience via the use of loud speaker system, while updating the data online as well. Responsible for managing and maintaining databases. Being the crucial connection between the ordinary passenger and the airlines.

Information Officer

• May 2011 - Oct 2011

Responsible for answering all types of questions that passengers or their relatives might have - on sight, over the phone and online. Responsible for announcing each flight arrival/departure to the audience via the use of loud speaker system, while updating the data online as well. Responsible for managing and maintaining databases. Being the crucial connection between the ordinary passenger and the airlines. Responsible for answering all types of questions that passengers or their relatives might have - on sight, over the phone and online. Responsible for announcing each flight arrival/departure to the audience via the use of loud speaker system, while updating the data online as well. Responsible for managing and maintaining databases. Being the crucial connection between the ordinary passenger and the airlines.