Experience

Spar Gourmet Donnybrook Fair

• Deli Assistant

  • Sep 2016 - Present

  Providing exceptional service to customers, preparing and serving drinks and food in accordance with health and safety standards, while simultaneously maintaining Deli cleanliness at all times. + Driving sales using different upselling techniques. Promoting certain food items in order to increase the average transaction per customer. Building relationships with regular customers in order to tailor suggestions and encourage them to try new items. + Overseen new employees and provided training in order to increase their efficiency and help them achieve higher service standards. + Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures in accordance to health and safety regulations (HACCP). Show less



Post Office Vitez

• Manager

  • Jan 2012 - Jul 2016

  Managed a busy Postal Office with 12 employees, overlooked postal service, operations and postal retail department. Ensured financial, operational policies and other procedures are followed, ensuring an effective, efficient and safe environment. + Increased revenue of the Post Office, decreased costs and recovered liquidity. Created a plan in order to improve financial operations that included increasing revenue, cutting cost and recovering relationships with suppliers. + Increased revenue by introducing sales of "non-postal" items such as books, mobile phones, gift items, + Trained and hired new staff. End-to-end recruitment process from writing the ad, posting to the website, sending the ad to popular job search portals, paying the ad fee, reviewing applications, holding interviews and assessments. + Provided flawless management of customer relationships by successfully resolving complex and sensitive administrative issues and disputes and by providing exemplary customer care daily. + Utilised interpersonal and communication skills while providing exceptional customer service. Engaged with customers to tailor advice and recommendation. Show less



Hotel Central

• Bosnia and Herzegovina
• Hotels and Motels

• Front Office Manager

  • Jan 2009 - Jan 2012

  Brought in by the director to lead sales, marketing and execute growth strategy, hotel capacity 70 beds. Took charge of building capability, driving business development and improving staff productivity, sales performance and over all guest experience. + Raised brand awareness and changed the culture. Repositioned brand, redefined key messages, generated collateral and engaged marketing channels. Started promoting hotel at Booking.com to target young international travellers. + Increased revenue generation by 20%. Recruited effective inside sales team and marketing personnel and conducted quantitative and qualitative market research, trend analysis and customer segmentation. Identified, qualified and capitalised on growth opportunities and devised and deployed first-ever B2C go-to-market strategy. + Resolved hotel’s liquidity issues, paid off debts and improved finances. Created the first-ever financial plan with the focus of proper management of hotel's resources, cut cost and increased revenue generation. + Transformed housekeeping department efficiency. Managed all functions of the Housekeeping department, conducted audits on a regular basis, auditing and reviewing housekeeping standards, ensuring general cleaning plans are in place and functioning. + Introduced employee engagement survey. Organised interviews to gain an understanding of staff capabilities, ambitions and satisfaction. Facilitated first-ever department-training modules with help of Human Resources. Show less



Dotlo Promet

• Executive Assistant

  • Jun 2005 - Dec 2009

  Provided exceptional administrative support to the Director, organised the office and designed a system to enhance office efficiency. Orchestrated all operation functions including but not limited to award ceremonies, team buildings, executive meetings. + Coordinated schedules for meetings, arranged appointments, scheduled visitors, maintained calendars and planned travel arrangements. + Worked closely with the HR department on the recruitment of new staff. Created the ad outlines and briefed HR on departments requirements, participated in interviews and assessments. Assisted with sourcing the best candidates and delivered briefs to the Managers to make a final decision. + Mentored new staff in the company and provided initial training documents, sharing knowledge, resources and good case practices. + Served as a point of contact for internal and external stakeholders, dealing with a diverse group of important external and internal contacts at all levels of the organization. Show less