Mirela Alic
Director, Business Development – North America at Remacro Machinery & Technology (Wujiang) Co.,Ltd.- Claim this Profile
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Bio
Arnold Berney
Mirela was a real workhorse and she worked in an organized and smart way. She is able to see the big picture but is also very detail oriented. She developed very good interpersonal relationships with co-workers, supervisors and most importantly with customers around the world. Under very difficult conditions working with other countries-including China, she was always able to make customers feel comfortable and bring some calm to emotional situations. Most importantly, I could always count on her to get the job done. Arnold Berney
Andrea Hilgenberg
I was very lucky to have Mirela as my manager, coworker, and mentor. She is infallibly supportive to her coworkers and organization in helping both to reach their goals. Very hard working and dedicated. Excellent at making connections with customers and understanding their goals and needs. She has a great ability to get to the heart of a matter and get results, whether it is understanding market trends, negotiating sales, or providing after-sale support. She excels at navigating different cultures and the ever changing environment of international business. As a member of her team, I was impressed by her business and emotional intelligence, professionalism, and consistent commitment to a high ethical standard. Mirela is a confident and trusted professional that I can recommend unreservedly for any position requiring experienced leadership or a talented collaborator.
Arnold Berney
Mirela was a real workhorse and she worked in an organized and smart way. She is able to see the big picture but is also very detail oriented. She developed very good interpersonal relationships with co-workers, supervisors and most importantly with customers around the world. Under very difficult conditions working with other countries-including China, she was always able to make customers feel comfortable and bring some calm to emotional situations. Most importantly, I could always count on her to get the job done. Arnold Berney
Andrea Hilgenberg
I was very lucky to have Mirela as my manager, coworker, and mentor. She is infallibly supportive to her coworkers and organization in helping both to reach their goals. Very hard working and dedicated. Excellent at making connections with customers and understanding their goals and needs. She has a great ability to get to the heart of a matter and get results, whether it is understanding market trends, negotiating sales, or providing after-sale support. She excels at navigating different cultures and the ever changing environment of international business. As a member of her team, I was impressed by her business and emotional intelligence, professionalism, and consistent commitment to a high ethical standard. Mirela is a confident and trusted professional that I can recommend unreservedly for any position requiring experienced leadership or a talented collaborator.
Arnold Berney
Mirela was a real workhorse and she worked in an organized and smart way. She is able to see the big picture but is also very detail oriented. She developed very good interpersonal relationships with co-workers, supervisors and most importantly with customers around the world. Under very difficult conditions working with other countries-including China, she was always able to make customers feel comfortable and bring some calm to emotional situations. Most importantly, I could always count on her to get the job done. Arnold Berney
Andrea Hilgenberg
I was very lucky to have Mirela as my manager, coworker, and mentor. She is infallibly supportive to her coworkers and organization in helping both to reach their goals. Very hard working and dedicated. Excellent at making connections with customers and understanding their goals and needs. She has a great ability to get to the heart of a matter and get results, whether it is understanding market trends, negotiating sales, or providing after-sale support. She excels at navigating different cultures and the ever changing environment of international business. As a member of her team, I was impressed by her business and emotional intelligence, professionalism, and consistent commitment to a high ethical standard. Mirela is a confident and trusted professional that I can recommend unreservedly for any position requiring experienced leadership or a talented collaborator.
Arnold Berney
Mirela was a real workhorse and she worked in an organized and smart way. She is able to see the big picture but is also very detail oriented. She developed very good interpersonal relationships with co-workers, supervisors and most importantly with customers around the world. Under very difficult conditions working with other countries-including China, she was always able to make customers feel comfortable and bring some calm to emotional situations. Most importantly, I could always count on her to get the job done. Arnold Berney
Andrea Hilgenberg
I was very lucky to have Mirela as my manager, coworker, and mentor. She is infallibly supportive to her coworkers and organization in helping both to reach their goals. Very hard working and dedicated. Excellent at making connections with customers and understanding their goals and needs. She has a great ability to get to the heart of a matter and get results, whether it is understanding market trends, negotiating sales, or providing after-sale support. She excels at navigating different cultures and the ever changing environment of international business. As a member of her team, I was impressed by her business and emotional intelligence, professionalism, and consistent commitment to a high ethical standard. Mirela is a confident and trusted professional that I can recommend unreservedly for any position requiring experienced leadership or a talented collaborator.
Experience
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Remacro Machinery & Technology (Wujiang) Co.,Ltd.
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China
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Furniture
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1 - 100 Employee
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Director, Business Development – North America
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Sep 2018 - Present
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Director, International Customer Services
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Dec 2013 - Jul 2018
• Responsible for leading the global, post and presale customer experience, ensuring that quality of service continues to be a differentiator• Have executive ownership of new customer implementations, ongoing customer training, support/customer service, and custom account management• Manage global process improvement efforts• Global pricing management and strategy• Credit and collection management• Manage operations for the Furniture Division International Services -both personnel and budget• Work directly with industry, trade partners and Company leaders to negotiate agreement and contract details –terms, conditions, pricing and SOWs• Propose, set up and maintain financial, logistical and compliance aspects of the various trade contracts• Work with Senior Leadership to enhance and improve the performance of the Customer Services Staff through global training, collaboration and exchange of ideas• Resolve business issues related to support process and quality enhancements and define policies and procedures• Global order fulfillment strategy and management• Continual development of additional documents and tools needed to enable successful support of sales teams on a global basis• Develop, implement, and track plans and measurable goals for international sales activities and order fulfillment process• Manage domestic and international customer service teams (over 30 employees).• Represent the Home Furniture Division on international fairs and industry gatherings, serve as a liaison to other divisional offices and Company businesses units• Plan and travel on both domestic and international trips multiple times per year• Major responsibility in coordinating international activities for the Division around the world• Hosting of domestic and international trade visitors, clients and colleagues• Global sales Show less
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International Customer Service Manager
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Dec 2007 - Dec 2013
• Identify process improvements and develop solutions for business improvements through both internal and external contacts and research• Resolve business issues related to support process and quality enhancements and define policies and procedures .• Facilitate global customer direct and Intercompany order process with all operation centers as needed• Identify, build, and maintain internal and external international relationships• Global trade compliance• Create and manage global training resource guides• Manage worldwide distributor network• Contract review and negotiation• Manage global customer service representatives Show less
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Leggett & Platt
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United States
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Furniture and Home Furnishings Manufacturing
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700 & Above Employee
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International Sales Analyst
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May 2001 - Dec 2007
• Officially formed and further developed the office for International Customer Services • Develop, implement, and track planned goals for all international activities relating to sales and support • Familiarize, collect and use as needed all relevant research, information materials, and other marketing information • Officially formed and further developed the office for International Customer Services • Develop, implement, and track planned goals for all international activities relating to sales and support • Familiarize, collect and use as needed all relevant research, information materials, and other marketing information
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Education
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2003 - 2005
Missouri State University
Master of Business Administration (MBA), International Business -
College of the Ozarks
Bachelor of Business Administration, International Business -
Yonsei University
International Business
Community
