Operations Manager

• Feb 2021 - Present

Responsibilities include Operations and Management of Head office and internal staff members. Management of stock, logistics and purchasing, stock control and ensuring the health and safety policies adhered. Management of all orders for International and domestic shipping and control. Discovery calls for new business development and oversee customer complaints and experience. Financial payroll for all PAYE staff and Freelancers as well as all domestic/International suppliers. Liaison with Accountant on corporation tax, quarterly VAT returns. Recruiting and training all staff members as well as overseeing administration of the customer experience.

General Manager

• Oct 2018 - Feb 2021

Effectively manage and oversee the performance of all departments of the London Jewellery School, and to proactively identify opportunities to grow the business and implement meeting the annual sales goal and profitability of the company. Responsibilities include management of school's day to day activities, financial budgetary, payroll, new business development, sales turnover and profitability, management of timetabling, logistics, stock control and ensuring health and safety policies. Management of customer care and training as well as recruiting. Allocating budget resources, formulating policies, coordinating business operations, monitoring and motivating staff, managing operational costs, ensuring good customer service, improving administration processes, engaging with suppliers, hiring employees and freelance staff, identifying business opportunities, and monitoring financial activities.

Sales Consultant

• Oct 2011 - Sep 2018

Prepare presentations, proposals and sales agreements. Establish and account manage current clients and potential client relationships. Coordinate Plantforce personnel to complete work required, delivery schedules and delivery of products and services. Project management and oversee all installations and completion of large orders. Prepare presentations, proposals and sales agreements. Establish and account manage current clients and potential client relationships. Coordinate Plantforce personnel to complete work required, delivery schedules and delivery of products and services. Project management and oversee all installations and completion of large orders.

Sales Consultant

• Dec 2010 - Sep 2011