Experience

Sequence-ERP

• Switzerland
• Business Content
• 1 - 100 Employee

• Product Owner

  • Jul 2023 - Present

  As the Product Owner, my mission is clear: to envision, define, and drive the product roadmap for the Sequence ERP, ensuring it aligns perfectly with our company's vision and, more importantly, with the unique needs of our valued customers. -Collaborate closely with stakeholders (customers, sales, marketing, and development teams) to identify key features for enhanced customer satisfaction and ERP success. -Create a solid foundation for agile development through meticulous requirement gathering and documentation, including product specifications, use cases, and user stories. -Embrace Agile methodologies as the customer advocate during development, ensuring a seamless product delivery process during sprint planning, reviews, and retrospectives. -Maintain a sharp focus on quality assurance and testing, consistently exceeding specified requirements and quality standards. Show less



Verse Technologies Inc

• United States

• Product manager

  • Jan 2022 - Jul 2023

  -In charge of executing and improving internal tools and processes to optimize efficiency. (agile methodology).-Ownership end-to-end for external tools & software programs used, contact & negotiations with providers. -Measure success of processes and changes implemented. -Coordinator between User Happiness and product regarding the changes implemented -Ownership of the APP release process. -Collaboration on other projects such as payments improvements (Money in & money out), legal changes (minors onboarding) or cards payments (as issuers) improvements. Show less

• Operations - Payments associate

  • Jan 2020 - Jan 2022

  Some of the projects i've been involved: -Migration of the money out flow after acquiring the EMI license-Migration of POS from visa to ADYEN-Fraud identification, chargeback reporting and fraud pattern identification for the bases of our fraud model-Ownership end-to-end Card Product, assure the reliability of the plastic card delivery process & optimisation and improvement of success rate.. -Becoming issuers of a card with Mastercard-Implementation of apple pay on both ends (to deposit money on the app and to use it with our card)-Measuring acceptance, fraud, disruptions in the authorisation, clearing, and settlement flows of money in-KPI definition and measuring on all changes and implementations-3ds implementation (both on money in -deposits with card- and payments with our debit card-Improvement & automatisation of money out flows (SEPA INST)-KYC new onboarding & implementation with a partner (Alice) Show less

• Operations - customer care and fraud Analyst

  • Mar 2019 - Jan 2020

  Some of the tasks I was responsible of: -Handleling incoming requests via phone, email and chat.-Give technical support related to tech specifications of a mobile application.-Capture and identify customer feedback on areas of improvement for the product and relay it to the product team.-Support the product team for translations of website/apps -Automatation of responses via mail (with zendesk)-Definition of processes for the User Happiness department (such as how to act when the app is down, when a user has an issue, how to respond, what to communicate to the user)-Improvement of the internal escalation process-Fraud identification patterns and reporting Show less



Hosco

• Spain
• Hospitality
• 1 - 100 Employee

• Marketing Internship

  • Sep 2018 - Mar 2019

  -Planning, logistic, and organization of key local events - Attend international career fairs and events to register new students and professionals on the Hosco network. - Take part in the creative and production process of our new merchandising and street marketing strategies (goodies, flyers, etc.)- Help in the development and execution of worldwide B2B awards and B2C competitions. - Other projects to support the marketing team (Social media management support, Wordpress, events support-organisation, sponsorship propositions) Show less



Parc d'Atraccions Tibidabo, SAU

• Spain
• Travel Arrangements
• 1 - 100 Employee

• Customer service and ticket selling

  • Jun 2017 - Nov 2017

  Ticket selling, information and customer service. Ticket selling, information and customer service.



Escapada Rural

• Spain
• Travel Arrangements
• 1 - 100 Employee

• Customer Service Department

  • Dec 2016 - Jun 2017

  Telephone support for customer service. Telephone support for customer service.