Partnerships and Alliances Manager

• Mar 2021 - Present

Key Account Manager

• Jan 2020 - Mar 2021

This role takes a more targeted approach towards the Account manager position previously had. My coverage has been narrowed down to only 150 accounts (60%- white-space 40% - existing incubation accounts) . The role also extends the frequency and level with which I: - Utilize sales tools like LinkedIn, Data.com and Salesforce to uncover contacts and organizational structures within enterprise accounts. - Utilize modern selling and marketing techniques and tools to communicate effectively with key business decision makers. This includes leveraging digital communications phone, email and chat to build relationships with potential prospects to develop and close sales opportunities.

Opportunity Management Expert

• Feb 2019 - Mar 2021

Being an additional role to the Account Manager position, my Opportunity Management Expert function includes the following:- Creating and delivering the sales and technical trainings for Sales Account Managers;- Setting targets/KPIs for the sales team;- Training and coaching the newly hired Sales employees;- Managing and mentoring the Sales Account Managers to ensure they met KPI targets;- Providing trainings for the other departments/regions

Account Manager

• Jun 2016 - Jan 2020

- Generating new business by handling the sales cycle from the initial cold call to product implementation (with revenues in excess of $10k)- Orchestrating the backup and disaster recovery strategies for our customers : perpetual licenses, Cloud Connect, Baas, DRaas, subscription based availability, etc.- Pro-actively target new prospects (corporate and government)- Up-selling and cross-selling to existing customers- Investigate business opportunities, account mapping and territory planning to adjust to economic changes- Arrange and host meetings and product presentations, online and onsite- Monitoring and activity analysis of prospects- Analysis of existing IT infrastructure of clients- Identification of customer requirements- Cooperation with partners, distributors, inside and field sales teams- Providing support to qualified prospects and customers including follow up, product information, quotations and closures- Working on and coordinating responses to RFP's, RFQ's, RFI's and bids for Public / Governmentverticals

Sales Chat Supervisor

• Oct 2008 - May 2016

I am efficiently delivering stellar results in the following areas: • Sales: o Achieving constant growth through leveraging top performers, prioritization, developing inbound/outbound campaigns and efficient sales pipeline management.• Team: o Constantly providing fertile grounds for both professional and personal growth and reaching that goal through continuous coaching, training and feedback sessions. By adding tailored rewards programs, team buildings and buddy programs I think I came across a perfectly balanced solution for an environment where performance is thriving• Administrative: o Conducting periodic KPI reviews in order to efficiently sustain and attain growth o Proficiently maintaining a balance between the available workforce and work volume in order to avoid any negative business impact while keeping both a high level of employee satisfaction and a minimum employee attrition rate. o Effectively managing all shifts in order to prevent any potential crisis situation and provide appropriate and timely feedback o Actively identifying, initiating and implementing opportunities of improvement regarding internal processes and procedures.• Cross Departmental: o Successfully developing, implementing and managing projects in collaboration with the Web Marketing, Business Development and Software departments such as: Live Chat Platforms (Website Alive, Live Person and Olark), The Nobel Care Team, The Nobel Dialer Ro. App

Sales Agent

• May 2007 - Oct 2008

Increasing customer portfolio through lead generation, opportunity closing and account management.Corporate accounts creation and managementEnsuring customer lifetime value growth.

Customer Service Representative

• Feb 2007 - May 2007

Attracts potential customers by answering product and service inquiries; suggesting information about other products and services.Account creation.Maintains customer records by updating account information.Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.