Logistics Specialist

• Apr 2021 - Present

Retail Associate

• Jun 2018 - Sep 2020

Provide an exceptional customer service experience and create memorable moments by exceeding their expectations. Provide advise to customers on general information about product & brand heritage, features, warranties and trends developments in the luxury market, showing passion for luxury products. Maintains relationships wit customers by providing support, information, guidance; researching and providing recommendations whilst ensuring customer loyalty, retention and improve spend. Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business. Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales. Analyzing sales statistics and determining sales potential and inventory requirements. Capture accurate and meaningful customer data according to the company tools (CRM), for the purpose of the connecting with the customer, building relationships and personalizing future customer development opportunities. Show less

Retail Associate

• May 2016 - Jun 2017

Undertake direct clients of the brand. Ensure that all sales are processed in accordance with required procedures using the systems provided. Ensure that all merchandise in the boutique is displayed within the brand requirements. Assist with monthly stock takes and the tagging of merchandise. Assist clients with their returns and queries, ensuring that brand image is enhanced and client expectations are met. Having team meeting and sharing best practice ideas with colleagues. Analyzing sales statistics and determining sales potential and inventory requirements. Build client database by acquiring new customers as well as enhancing relationships with current clients. Build client database by acquiring new customers as well as enhancing relationships with current clients Show less

Sales Assistant

• Mar 2015 - Apr 2016

Respond to all sales and customer issues. In absence of Store Manager, provide coordination and monitoring of all sales and non-sales tasks, direction and motivation to store employee team to build a positive sales and service environment. Adhere to all operational policies put out by the company as well as market specic objectives. Ensure that all opening and closing procedures are followed to company policy. Create a very positive sales/buying experience for the customer. Identify customer needs and provide information about the benets of our service that can meet. Ensure the integrity of inventory and cash in the store environment at all times. Assist with all necessary sales reporting. Show less

Sales Consultant

• Jan 2014 - Feb 2015

Giving full information about the goods and items. General customer service by suggesting / assisting to provide information and solutions to the customers as per their enquires about the products related. Attending a customer in a friendly manner to convince them the promotional product launched which they would be happy to purchase. Organize and evaluate the presentation of product with good service and responsible for window dressing and replenishment. Updating the clients about new discounts during sales season. Offer excellent public relation skills, which help up sound and working relationship and promoting team work. Observe proper handling of cash, goods and premises. Keeping records and preparing reports Show less