Account Supervisor

• Mar 2023 - Present

Manager, Senior Account Executive

• Dec 2021 - Mar 2023

- Strategically direct large destination and travel brand accounts to reach and exceed client KPIs- Manage efforts with internal agency departments, including creative, paid media and search, social media, strategy and analytics, and production, for all phases of integrated marketing campaigns- Maintain consistent daily client communication to facilitate deliverables and support client and agency growth- Facilitate and monitor all client media plans, ad production and fulfillment- Have thorough understanding of client MSAs, scopes and estimates, and resource allocations- Develop internal and client-facing meeting decks, and present client deliverables, including marketing plans, project scopes of work, creative and annual summaries- Identify opportunities for organic growth and actively propose incremental work in support of client goals- Prepare for and lead team meetings, including all internal and client weekly status calls- Support direct reports in their growth and development Show less

Manager, Account Executive

• Jul 2021 - Dec 2021

- Lead the execution of integrated marketing campaigns for numerous destination and hospitality accounts through multiple channels including interactive technology, social media, email, search engine marketing, public relations, and digital media. - Develop and cultivate meaningful client relationships by building trust and respect through leadership, organization, and insight. - Coordinate/manage efforts with all internal agency departments and responsible for facilitating agency deliverables against deadlines and keeping all relevant parties apprised of status. Show less

Account Executive

• Feb 2021 - Jul 2021

Communications Partner

• May 2020 - Feb 2021

Member Marketing Services | Workforce Health ServicesSalesforce Certified Marketing Cloud Email Specialist - Created & executed client communications strategy through collaboration, competitive research, platform determination, benchmarking, messaging and audience identification- Collaborated with leaders and peers to gain an understanding of solutions, business strategy and healthcare industry to create content for assigned projects- Created and curated communications from concept to completion including white papers, articles, web pages, social media, presentations and other marketing collateral- Maintained and optimized communications within and across platforms and venues to increase the visibility of the company or an individual’s content- Moderated user-generated content by monitoring submissions and determining appropriateness in accordance with the moderation policy for each community- Evaluated new communications trends and platforms and create approaches to positively leverage them or address emerging risks- Measured and presented results of communication efforts- JIRA experienced- Salesforce Certified Marketing Cloud Email Specialist - certification earned September 2020 Show less

Experience Partner

• Dec 2018 - May 2020

Client Experience | Client Engagement Strategy and Planning- Curated and facilitated strategic client events with purposeful agendas, hands-on experiences and customized content that improved the client relationship (“100% of event hosts surveyed say that a visit to the briefing center has improved the client relationship”)- Provided consultation on engagement strategy and approach by examining business plans, communications, and business priorities against target audience needs, preferences and trends across client segments and roles- Leveraged Adobe Creative Cloud to design marketing and content and collateral that supported client engagement strategy and sales initiatives- Delivered operational imperatives including analyzing and interpreting organizational reporting, developing and enhancing team processes, and managing marketing programs- Managed internal and external communication streams, researched and implemented innovative best practices for client engagements and utilize client satisfaction reporting to provide strategy recommendations Show less

Learning Consultant

• Apr 2017 - Dec 2018

Population Health Services | Implementation, Technology and Training Services- Facilitated the onboarding and training program for 42 clients consisting of over 250 associates for various clinical services, solutions and workflows; supported the implementation and training strategy for 3 on-site health centers- Provided consulting support for the development of training and onboarding programs and resources - Managed a bi-weekly training curriculum for new associates and created relevant training materials- Created an interactive client roadmap tool used to facilitate client sales and strategy conversations - Created various slide decks and one-pagers for sales, client, and operational meetings and presentations Show less

Business Consultant

• Feb 2017 - Apr 2017

Ops Academy

Clinical Trials Data Management

• Nov 2014 - Dec 2016

- Analyzed and entered data for the multitude of cancer studies performed at and within the Cancer Center - Input data into Microsoft Word, Excel, and several University of Iowa online medical databases - Organized and helps manage database information including medical research and clinical trial data - Assisted in processing new protocol submissions, and creating trial documentation for Oncore-SIP and the UI Clinical Research database which is referenced by faculty, staff, and made available to the public Show less

Client Leadership Intern

• May 2016 - Aug 2016

- Led team of 9 members formed to develop an integrated marketing strategy for an international client on a fictitious $200,000 budget - Focused on building our client's brand, increasing international tourism, and driving business results - Acted as the liaison between the client and team while coordinating and managing efforts with all internal agency departments - Led team of 9 members formed to develop an integrated marketing strategy for an international client on a fictitious $200,000 budget - Focused on building our client's brand, increasing international tourism, and driving business results - Acted as the liaison between the client and team while coordinating and managing efforts with all internal agency departments

Executive Team Lead Intern

• Jun 2015 - Jan 2016

- Assisted Executive Team Leaders with daily tasks and projects- Worked closely with senior leadership group- Offered innovative ideas to deliver results while inspiring a team of employees- Gained significant knowledge and training about the company and learned ways to improve store operations

Campus Recruiting Assistant

• Sep 2015 - Sep 2015

- Assisted senior management in recruiting potential interns at the University of Iowa’s campus wide career fair- Communicated with over 200 potential interns at multiple recruiting events- Facilitated the interview process by greeting and managing the applications of over 50 interviewees

Home Theater Specialist

• Aug 2010 - May 2012

- Engaged customers using selling skills to build complex, connected solutions - Created a fast-paced, dynamic environment where customers felt supported and left delighted - Sold products and services while working closely with other members of the sales team - Engaged customers using selling skills to build complex, connected solutions - Created a fast-paced, dynamic environment where customers felt supported and left delighted - Sold products and services while working closely with other members of the sales team