Experience

Drake Medox College

• Canada
• Higher Education
• 1 - 100 Employee

• Administrative Services Coordinator

  • Jul 2021 - Present



ILSC Education Group

• Canada
• Education Administration Programs
• 300 - 400 Employee

• Test Day Supervisor

  • Nov 2020 - Present

  - Plan and prepare material for the IELTS exam for 3-4 different test venues on weekly basis and ensure that the centers are equipped with all the logistical requirements - Assign duties to the team of 4-5 invigilators while making sure that the responsibilities are distributed equally on each test day- Troubleshoot software issues and keep the systems up to date to maintain, access and, retrieve candidates’ data with ease- Train new invigilators by following the guidelines and procedures of the British Council to ensure the standards and integrity are met at all times- Make sure that the invigilators and examiners timesheets have been duly filled, submitted, and processed for each of their shifts- Convey latest correspondence from the British Council regarding IELTS exam and distribute resource material to invigilators and examiners- Evaluate and provide performance review of the new hires to the higher authority at regular intervals in written and verbal form.



London Drugs

• Canada
• Retail
• 700 & Above Employee

• Customer Service Specialist

  • Oct 2018 - Dec 2021

  - Assisting customers with questions, inquiries, complaints, or requests- Handling returns and exchanges, taking into account the policies and regulations for the different payment methods- Helping provide excellent customer service - Assisting customers with questions, inquiries, complaints, or requests- Handling returns and exchanges, taking into account the policies and regulations for the different payment methods- Helping provide excellent customer service



VGC International College

• Canada
• Education Administration Programs
• 1 - 100 Employee

• Student Services and Admissions Representative (Contract)

  • Feb 2021 - May 2021

  - Managed Student Services email account and responded in timely and professional manner- Provided student support as a first point of contact at the front desk- Made sure that the campus is open on time and all the facilities are up and running before student arrives- Responsible for maintaining students’ enrolment contracts, admission documents (Visa and Medical Insurance), attendance and assessment reports - Helped marketing team by generating invoices and letter of acceptance, and followed up for getting all the necessary documents before students start the program- Generate transcripts, and graduation certificates on a weekly basis



New York Institute of Technology - Vancouver

• Canada
• Higher Education
• 1 - 100 Employee

• Career Services Student Assistant

  • May 2019 - May 2020

  - Reported to the Associate Director for Student Affairs and Career Services, I was responsible for planning, promoting, and executing career development workshops and events- Managed career services email account and responded to students’ appointments requests for the Associate Director of Student Affairs & Career Services- Assisted students in using the university's career learning management tools including Handshake and CareerShift- Worked collaboratively with another student assistant to support the activities of the department- Co-facilitated online and in-person career education workshops such as resumes, cover letters, LinkedIn, and job search with average attendance of 25 students and 12 workshops per semester- Researched and shared career education resources for international graduate students



Nirma Vidyavihar

• Secondary School Teacher

  • Jun 2014 - Apr 2018

  - Designed annual English language curriculum plans for 480 students in Grades 6, 7, and 8 through collaboration with four-member language education teachers group- Created lesson plans and taught English as a Second Language (ESL) courses, including targeted instruction for students requiring extra support- Evaluated student learning through two summative and four formative rubric-based assessments - Designed annual English language curriculum plans for 480 students in Grades 6, 7, and 8 through collaboration with four-member language education teachers group- Created lesson plans and taught English as a Second Language (ESL) courses, including targeted instruction for students requiring extra support- Evaluated student learning through two summative and four formative rubric-based assessments