Experience

First & Main Signage

• Project Manager, National Sign & Lighting Services

  • Jul 2019 - Present

  When I joined the First & Main team in July 2019, I brought with me a strong technical and customer service driven background, accompanied by knowledge and experience working with project management teams and software. As a Project Coordinator for First & Main Signage, I support the needs of our Director of Operations, Sales and Design team, and all Project Managers. These needs fluctuate between administrative and financial application and documentation support, as well as diverse technical and organizational needs. I attend to these requests with ease and have furnished related documentation and training to all First & Main staff. Our client base currently represents over 65 national and regional retail brands. In 2019’s third quarter, First & Main Signage began administering facility support services for its largest brand entities. My role was intermittently involved in facility support, primarily addressing requests for replacement wall covering graphics. With many projects put on hold during the COVID-19 pandemic, I had the opportunity to further familiarize myself with sign industry terminology, products, and technical demands. The First & Main team prioritized training and brand familiarization during this time. It was also at this time that I enrolled at Stark State College and began pursuing an Associate’s Degree. Facility support services was met with extraordinary growth and demand once the pandemic lock downs eased. During the first quarter of 2021, I became the sole Service Coordinator for all facility support services. • From 2021’s 1st quarter to the 4th quarter, Service sales increased by 37%. • Monthly, an average of 21.33 new requests were received and 21.92 projects were closed. • 5 Unique brand entities switched to our facility services. • Service capabilities were extended to include repair and maintenance of a wide range of exterior and interior commercial and custom lighting, vinyl graphics, awnings, and wall covering graphics.



DRB Systems, LLC

• Operations Administrative Assistant

  • Apr 2015 - Jul 2019

• Technical Support Representative

  • 2014 - 2016

  At DRB Systems I first served as a Technical Support phone representative. This required familiarity with a wide range of hardware, and DRB Systems software, to provide customers with solutions to technical issues and programming assistance. All Technical Support Representatives were encouraged to use troubleshooting resources, such as hands-on hardware references, troubleshooting help documentation, and peer Q&A. I found my strength was in understanding what resources existed or who within the company would be able to provide further guidance when needed. I was recommended by my peers to advance into an administrative role within the Support department. I was encouraged to mold this position into a hybrid role where I continued to utilize my technical knowledge and customer service skills to support both customers and the Support department. Through organizational growth, my position developed into an Operations Administrative role which provided aid to the Support, Service, Installation, and Shipping departments. I professionally and socially thrived in this role, gaining many long-term friendships and professional relationships. My drive and dedication to my personal health and fitness goals, received recognition and an invitation serve on the company’s HealthWatch committee. As a committee member I helped to purchase and maintain onsite fitness equipment; organized after hours fitness classes; and created employee incentive programs and campaigns, which helped to maintain health insurance discounts for all staff members. I was also invited to serve on the Operations Party and Incentive Program Planning committee. I helped to organize and execute themed potlucks, games, and prizes. This committee's plans took into consideration the high-volume call center and wide range of demographics within the Operations department. I always enjoyed opportunities to provide a morale boost and to make a lasting, positive impression on new Support recruits.



TMI Hospitality

• Hospitality
• 200 - 300 Employee

• Front Desk Agent and Part-Time Maintenance Personnel

  • Feb 2013 - Aug 2014

  At Fairfield Inn & Suites I was welcomed by a professionally enthusiastic, supportive team. I initially started as a Housekeeper who looked forward to quietly and efficiently cleaning rooms each day. The management of this hotel property made the workplace somewhere I looked forward to returning to each day. The majority of the staff agreed and had a genuine interest in exceeding guest expectations. Fairfield Inn’s training focused on the value of empathy and personalized customer service. Transitioning into a Front Desk Agent role, provided me with an opportunity to practice these values while gradually building my exposure to the demands of the hospitality and tourism industry. I continued to cross train in all available departments and found I had a knack for rallying employee morale. I was encouraged to create employee incentive programs and even had the opportunity to remodel the employee break room. I included chalk board painted walls in this remodel, which I updated weekly so that all employees knew of local events and restaurant specials which could be shared with guests.