Customer Advocacy Assistant Manager

• Aug 2021 - Present

National Vice President

• Jan 2020 - Aug 2021

National Vice President overseeing Communications and Marketing for JCI USA

Program Manager

• Jan 2019 - Jan 2020

Program manager for the shoot for success national program

JCI Mississippi President

• Jan 2018 - Jan 2019

State President for the Mississippi Junior Chamber

Group Fitness Instructor

• Jan 2011 - Aug 2021

Group Fitness certified through ACE, Specialty license for Zumba Fitness and Aqua HIIT Group Fitness certified through ACE, Specialty license for Zumba Fitness and Aqua HIIT

911 Dispatcher

• Nov 2002 - Aug 2021

• Collected caller information, reported problem, and input into the computer aided dispatching system (C.A.D).• Responsible for accurate entry from paper forms to the National Crime Information Center (NCIC) database.• Management and maintenances of warrants, orders of protection, stolen property, missing persons, runaway juveniles,• Responsible for dispatching Police, Fire, and EMS calls for the entire city of Murfreesboro. Provide accurate details to officials with emergency information and details of locations and situations.• Maintained high levels of confidentiality and security of sensitive data.• Responsible for training new hires to the communications department. Mentoring and guiding new employees and ensuring

Public Information Officer

• May 2014 - Sep 2020

Responsible for creating and enabling communication between the government organization and both the news media and the general public. I also, write grants, budgeting, payroll and coordinate the Shop With A Cop Program• Coordinate Shop With A Cop Program• Supervisor of the Communications Divisions.• Budget preparation and management.• Secured yearly grants for department needs, including a $75,000.00 grant for a Live Scan Digital Fingerprint Machine.• Served as the Department’s spokesperson for media interviews and manage all social media platforms.

Police Dispatcher

• Jun 2007 - Oct 2012

• Collected caller information, reported problem, and input into the computer aided dispatching system (C.A.D).• Responsible for accurate entry from paper forms to the National Crime Information Center (NCIC) database.• Management and maintenances of warrants, orders of protection, stolen property, missing persons, runaway juveniles,• Responsible for dispatching Police, Fire, and EMS calls for the entire city of Murfreesboro. Provide accurate details to officials with emergency information and details of locations and situations.• Maintained high levels of confidentiality and security of sensitive data.• Responsible for training new hires to the communications department. Mentoring and guiding new employees and ensuring

cashier

• 1999 - 2000

customer service customer service