Experience

Kahoots Feed & Pet

• United States
• Retail
• 1 - 100 Employee

• Supervisor

  • May 2018 - Present

  San Diego, California, United States • Uphold and enforce company policies, procedures, and corporate directives • Execute store opening and closing procedures and be highly responsible for the store keys and security measures • Serve as Manager on Duty when needed • Give basic coaching to Retail Associates as needed • Help build product-knowledge driven sales culture, sharing your knowledge of our industry, eco-initiatives, and high-quality product to Associates and Customers • Actively help and engage with… Show more • Uphold and enforce company policies, procedures, and corporate directives • Execute store opening and closing procedures and be highly responsible for the store keys and security measures • Serve as Manager on Duty when needed • Give basic coaching to Retail Associates as needed • Help build product-knowledge driven sales culture, sharing your knowledge of our industry, eco-initiatives, and high-quality product to Associates and Customers • Actively help and engage with customers’ wants and needs • Drive sales and build relationships with customers • Represent Kahoots brand with actions and knowledge of product • Bring your passion for Pets, into the store environment to connect and build relationships with customers • Complete customer transactions in a timely and accurate manner • Inform customers of current sales and promotions • Maintain floor appearance by receiving, checking, and shelving merchandise • Maintain store cleanliness by keeping areas organized and uncluttered • Collaborate with your team and delegate as needed to complete assigned tasks • Contribute to a fun, organized, efficient environment and lead by example • Perform other duties as assigned

• Creator & Admin for Facebook Media

  • Jun 2015 - Present

  San Diego, California, United States • Research industry-related topics • Prepare well-structured drafts using digital publishing platforms • Create and distribute marketing copy to advertise our company and products • Interview industry professionals and incorporate their views in blog posts • Edit and proofread written pieces before publication • Conduct keyword research to optimize content • Promote content on social networks and monitor engagement (e.g. comments and shares) • Identify customers’ needs and… Show more • Research industry-related topics • Prepare well-structured drafts using digital publishing platforms • Create and distribute marketing copy to advertise our company and products • Interview industry professionals and incorporate their views in blog posts • Edit and proofread written pieces before publication • Conduct keyword research to optimize content • Promote content on social networks and monitor engagement (e.g. comments and shares) • Identify customers’ needs and recommend new topics • Coordinate with marketing and design teams to illustrate articles • Measure web traffic to content (e.g. conversion and bounce rates) • Update our websites as needed

• Supervisor

  • Jun 2015 - May 2018

  San Diego, California, United States • Continually drive sales performance at store, by meeting or exceeding topline sales goals • Ensure that there is an emphasis of driving and understanding all store metrics and KPIs (Key Performance Indicators) • Seek efficient and controllable operational expenses (shipping, supplies, etc.) • Support management with ongoing tasks such as: training, developing, coaching, mediating and motivating team members • Ensure all company policies and procedures are adhered to including loss… Show more • Continually drive sales performance at store, by meeting or exceeding topline sales goals • Ensure that there is an emphasis of driving and understanding all store metrics and KPIs (Key Performance Indicators) • Seek efficient and controllable operational expenses (shipping, supplies, etc.) • Support management with ongoing tasks such as: training, developing, coaching, mediating and motivating team members • Ensure all company policies and procedures are adhered to including loss prevention measures • Responsible for all in store company assets including merchandise inventory, monetary assets, information and furniture/equipment • Manage assignments related to inventory including but not limited to transfers, markdowns, reconciliation and receiving stock • Support the operations team as necessary • Support the execution of all visual directives as set out by HQ, including floor sets, store windows and in-store collateral (signage, digital content) as directed by store manager • Maintain impeccable visual standards for all product in store, both on the sales floor and back of house • Ensure that a superior customer experience is delivered to every guest that encounters our brand, store and store team • Partner with peer stores and next level management to achieve company objectives • Responsibilities may change as deemed necessary in order to support brand initiatives



The Haunted Hotel Disturbance

• Assistant Manager

  • Sep 2021 - Oct 2021

  San Diego, California, United States • Accountable for the supervision and evaluation of all talent and administrative staff for the assigned venue(s) assuring that all administrative duties are completed in a timely, accurate manner including but not limited to: scheduling, payroll, daily flash, overtime summary and other budgetary functions for the assigned venue(s). • Monitor all performance and backstage areas for quality, safety, etc. • Responsible for effectively communicating necessary information which pertains to… Show more • Accountable for the supervision and evaluation of all talent and administrative staff for the assigned venue(s) assuring that all administrative duties are completed in a timely, accurate manner including but not limited to: scheduling, payroll, daily flash, overtime summary and other budgetary functions for the assigned venue(s). • Monitor all performance and backstage areas for quality, safety, etc. • Responsible for effectively communicating necessary information which pertains to the operation of the assigned entertainment venue(s), to both upper management and employees of the venue(s). • Accountable to administer all company policies & procedures as well as handle all employee relations issues pertaining to the assigned venue (s). • Understands and actively participates in Environmental, Health & Safety responsibilities by following established policy, procedures, training, and team member involvement activities. • Performs other duties as assigned. • Monitoring risk management as it pertains to the theatre, i.e., employee and patron safety, loss prevention, emergency situations, and the proper handling, reporting, and investigating of accidents. • The training, developing, coaching and supervising of non-management employees. Show less



The Haunted Hotel

• Scare Actor

  • Sep 2014 - Oct 2020

  San Diego, California, United States Safely scare guests while maintaining the setting and atmosphere of the zone or attraction • Consistently remain in character throughout the night, which could include using noises and changing posture and walk. • Interact with guests while performing in a professional and creative manner • Possibly use a variety of props or noise makers to enhance the scare experience • Maintain a clean and safe work environment • Complete any tasks as requested by Operations Supervisor or… Show more Safely scare guests while maintaining the setting and atmosphere of the zone or attraction • Consistently remain in character throughout the night, which could include using noises and changing posture and walk. • Interact with guests while performing in a professional and creative manner • Possibly use a variety of props or noise makers to enhance the scare experience • Maintain a clean and safe work environment • Complete any tasks as requested by Operations Supervisor or Management • Comply with all policies, procedures, and labor laws Show less



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Attractions Cast Member

  • Jan 2015 - May 2015

  Orlando, Florida, United States • Prolong standing and walking to various areas of the ride track to include including climbing several flights of stairs • Enforce policies and ride restrictions to include monitoring and measuring children at height station • Ensure safety of ride operation to include verifying that safety restraints and belts are correctly secured before the ride is set into motion • Provide safety and ride information spiels on a microphone • Proactively engage with Guest by address needs by… Show more • Prolong standing and walking to various areas of the ride track to include including climbing several flights of stairs • Enforce policies and ride restrictions to include monitoring and measuring children at height station • Ensure safety of ride operation to include verifying that safety restraints and belts are correctly secured before the ride is set into motion • Provide safety and ride information spiels on a microphone • Proactively engage with Guest by address needs by answering questions, giving directions and other information about the theme park or surrounding areas • Records hourly ride capacity and cycles • Prolong standing to perform and maintain crowd control during peak operational hours in outdoor settings during different weather conditions • Take ownership during emergencies situations Show less



Fallbrook Animal Lodge

• United States
• Veterinary Services

• Secretary

  • Nov 2012 - Jan 2015

  San Diego, California, United States • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. • Scheduling and confirming appointments. • Placing outbound calls for follow-ups and reaching out to prospective clients. • Presenting and explaining fees, including processing payments. • Recommending, selecting, and obtaining products and services, including prescriptions. • Answering questions regarding products and services, including educating… Show more • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. • Scheduling and confirming appointments. • Placing outbound calls for follow-ups and reaching out to prospective clients. • Presenting and explaining fees, including processing payments. • Recommending, selecting, and obtaining products and services, including prescriptions. • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). • Managing medical records, charts, reports and correspondence. • Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside

• Pet Groomer

  • Nov 2012 - Jan 2015

  San Diego, California, United States • Provide quick and courteous service to all pet parents • Professionally perform grooming services on animals as requested by pet parents and in accordance with company policy and procedure, ensuring the safety and well-being of each animal • This is to include; completing bath services, haircut services, walk in services I.E. nail trims • Interest in animal welfare • Must be able to move/lift animals and merchandise up to 30 pounds • Utilize grooming instruments including… Show more • Provide quick and courteous service to all pet parents • Professionally perform grooming services on animals as requested by pet parents and in accordance with company policy and procedure, ensuring the safety and well-being of each animal • This is to include; completing bath services, haircut services, walk in services I.E. nail trims • Interest in animal welfare • Must be able to move/lift animals and merchandise up to 30 pounds • Utilize grooming instruments including shears, clippers and dryers. • Perform grooming services per pet parent instructions, ensuring the safety and well-being of animals • Adhere to all Policies and Procedures. • Interact professionally and effectively through verbal and written communication with all professional contacts with emphasis on company interests • Providing and keeping a clean and safe environment for the pets in our care in the salon