Experience

Cheetah Digital

• United States
• Software Development
• 300 - 400 Employee

• Campaign Quality Engineer

  • 2018 - Present

  - Ensure optimal build, deployment, and monitoring processes for campaigns. - Execute manual testing plans. - Track/document findings, develop insights and identify positive and negative trends, as well as providing daily/weekly reports to assigned managers. - Provide feedback and assist managers in the decision making process related to improving the team's performance. - Review/update QA checklists with client's specific requirements and identified defect trends. - Interact with internal teams to resolve campaign issues, and client's questions and concerns. - Organize and prioritize multiple tasks and customer deadlines. Show less



Amazon

• United States
• Software Development
• 700 & Above Employee

• Customer Service Associate

  • Oct 2017 - Oct 2018

  - Provide effective solutions for complex issues, including but not limited to general information about products and services, technical issues, complaints, and billing questions. - Constantly reached excellent performance results. - Provide effective solutions for complex issues, including but not limited to general information about products and services, technical issues, complaints, and billing questions. - Constantly reached excellent performance results.



JetBox Costa Rica

• San José, Costa Rica

• Marketing Assistant

  • Apr 2015 - Sep 2017

  - Execute digital marketing campaigns, monitor their progress, and present results and insights to leadership. - Assist in the process of content/strategy creation for social media. - Provide customer support on social media platforms. - Execute digital marketing campaigns, monitor their progress, and present results and insights to leadership. - Assist in the process of content/strategy creation for social media. - Provide customer support on social media platforms.