Program Manager, Cloud One Formations

• Feb 2023 - Present

Race to Cloud One Lead

• Nov 2022 - Feb 2023

Program Manager

• Aug 2022 - Nov 2022

Cloud Engagement Project Lead

• Dec 2020 - Aug 2022

Directly supports clients in the migration of new and legacy applications and services to the Cloud One (C1) environment – including interviewing clients to understand application and infrastructure current state; leading client working sessions to identify, categorize, prioritize and analyze data and information to work into cloud migration action plans; and working with larger project teams to migrate legacy applications to their cloud platform. Supports operations and migration services to enable C1 to tailor the availability and delivery of cloud computing services based on business and technical requirements. Provides inputs to C1’s Onboarding and Operations to continuously improve the cloud program, technical, and operational framework to effectively and efficiently deliver and manage cloud-computing capabilities. Consults with C1 management to define the client’s strategic business information technology goals and advises in the reengineering of business processes to meet goals. Executes business and technical requirements analysis, business process modeling/mapping, methodology development, and process integration with security, architecture, budget and acquisitions. Show less

Site Lead

• May 2018 - Nov 2020

Responsible for drafting, implementing and maintaining the Knowledge Management (KM) program across the entire Air Force Special Operations Command (AFSOC). Directly supervises the Application Development and SharePoint teams; develops requirements specifications and oversees the management, performance of and delegation of projects to team members. Cultivates and monitors performance standards in the form of metrics and delivers weekly, monthly, and on demand reporting to AFSOC and our lead command, the United States Special Operations Command (USSOCOM). Serves as the initial point of contact for the communication and coordination of any AFSOC KM application issues/incidents, requests and questions from higher staff leadership to daily users. Confidently represents the team in a clear, devoted way and manages relationships, conflicts and communication with a high level of efficiency and clarity. Engineers the AFSOC Commanders Strategic Objectives Campaign Plan long-term timeline; organizes all data and provides presentation assistance for leadership. Successfully executed two AFSOC SharePoint migrations in accordance with the Air Force IT consolidation effort. Show less

Senior Business Analyst

• Nov 2017 - May 2018

Performs as the lead analyst for the Air Force Special Operations Command (AFSOC) in the implementation and ongoing support of the United States Special Operations Command (USSOCOM) Knowledge Management framework. Provides expert analytical advice to the government on matters relating to people, processes and technology by analyzing, assessing, and providing recommendations for improving or simplifying the Special Operations Forces (SOF) Enterprise Knowledge Management (KM) initiative. Applies analytical methods and techniques to evaluate the information exchange requirements for the command by using knowledge of SOF Enterprise operations. Delivers strategic guidance in the form of plans, policies, guidelines and standards; roles, accountabilities, training and incentives; processes and procedures; tools and platforms; and governance. Develops and implements quantitative and qualitative methods for measuring the impact of process improvement within the KM structure. Actively nurtures good relationships with people across the entire command, to include government leaders and stakeholders, to be able to quickly translate business needs into analytics and requirements to ensure successful delivery of end-user business process and KM solutions. Show less

System Analyst

• Apr 2017 - Oct 2017

Worked as the senior systems analyst, advisor, process analyst and project manager to incorporate defined IT systems into Customer Service and Support, Flight Operations, Flight Training, Finance, Manufacturing and Production. Planned, organized, coordinated, and managed acquisition of information technology (IT) assets. Prepared and managed the organization on proper policies, procedures, IT application objectives and design for the staff to eliminate work problems and gaps to implement quality improvements, reduce concerns with FAA regulatory compliance, and maintain the ICON A5 from cradle to grave. Lead engineer of Aeronet, ICON’s application to manage all aspects of the ICON A5 from customer delivery and ownership to support selected ICON Service Providers and ICON A5 Owners located all around the country. Performed as a senior technical advisor to functional users; advised all staff, including department VPs of policies, procedures, and directives to guide them in proper IT organizational decisions. Gathered and analyzed all requirements from every department of the entire organization to ensure proper IT and financial budgetary alignments. Show less

Technical Writer

• Jul 2016 - Sep 2016

Utilized best practices to design and write all forms of end-user documentation: user guides, online help, training materials, quick-reference guides for the Army Analytics Group in support of the Enterprise Internment Scheduling System (E-ISS). Provided support for business communications, compliance documentation, installation guides, standard operation procedures, policies, process guides, programmer reference, project communications, quick reference guides, service manuals, standards, system documentation, and test scripts. Supported program management in quality control reporting and quality control planning documentation, as well as other aspects of professional and polished program reporting. Provided formatted templates as frameworks for professional delivery and identified improvements to written and visual presentation methods. Show less

System Analyst

• Nov 2014 - Sep 2015

Determined operational objectives by analysis, planning, design, implementation, documentation, assessment, and management of information technology goals. Used SharePoint 2010/2013 to facilitate and improve business processes, knowledge share and promote Information Solutions achievements. Assisted in designing new computer programs by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications. Assisted Programmers and Business Relationship Managers by participating in application testing procedures; provided recommendations on programming reworks and final implementations. Improved systems by studying current practices; designing modifications. Designed, documented, developed, modified, tested and implemented business requirements from the customer for networked and software systems. Prepared and reviewed software test cases and reports for quality and defects. Assisted network administrator with application installation, upgrades and testing. Assisted Support Technicians with supporting the business processes through knowledge sharing and documentation. Troubleshot technical issues and identified modifications needed in existing applications to meet changing user requirements. Maintained system protocols by writing and updating procedures. Prepared technical and software test reports by collecting, analyzing, and summarizing information and trends. Planned and delivered customer support services, including installations, troubleshooting, customer assistance and training. Show less

Lead Business System Analyst

• Mar 2012 - Oct 2014

Served as the lead analyst to higher management to evaluate government programs and operations. Evaluated and produced monthly analysis and recommendations to leadership to make vital administrative decisions on operations management. Acted as a liaison between end-user stakeholders and application development team to turn complex problems into simplified solution specifications and designs. Identified, planned, developed, implemented, and facilitated process improvement initiatives to enhance business management integration efforts across the Air Force Special Operations Command; analyzed effectiveness and efficiency of processes to develop new technical strategies to improve operations. Collaborated in the planning, design, development and deployment of new application, and enhancements to existing applications. Expertly applied technical and business process analysis to develop and execute comprehensive and integrated Enterprise-level SharePoint programs. Show less

Knowledge Operations Manager - 710 Combat Operations Squadron

• Apr 2009 - Mar 2012

Led the SharePoint design implementation team; advised Commander’s staff and work center managers with implementation of knowledge management processes on NIPRNET & SIPRNET domains. Provided SharePoint user training and support to a 110+ member team. Responsible for management of data, information, and knowledge-sharing services in a traditional office and tactical military environment. Utilized Microsoft Publisher to manage and develop the Squadron Handbook; a creative focal point for unit processes, procedures, document management, collaboration, and workflows for the unit. Project Lead and Subject Matter Expert (SME) for overall data, information, and knowledge planning; used commercial and military applications, software, and technologies to capture, organize, and store collaborative knowledge. Project Officer for creation and validation of all unit travel orders; systems expert on the Air Force Reserve Order Writing System (AROWS-R) and Unit Training Assembly Participation System (UTAPS). Show less

Information Manager - 512 Maintenance Operations Flight

• Mar 2007 - Mar 2009

Provided Quality Assurance training and support for publications and forms to meet prescribed requirements. Operated and managed automated records information management system. Unit Database Manager and Records Management officer. Utilized various Microsoft Office tools to track and manage personnel records. Performed workgroup management information systems and technology support. Active Directory administration for Users and Computers on a unit wide domain. Accountable for identifying opportunities for continuous improvement in workflow processes and technological solutions. Show less