Senior Project Manager

• Nov 2021 - Present

-Project planning for concurrent or interdependent work -Ensuring execution and managing project changes -Working with multi-discipline teams including content strategists, information architects, user experience architects, business analysts, visual and interaction designers, developers, QA specialists and others -Maintaining healthy project economics, ensuring deliverables are produced in the allotted time and producing and analyzing detailed reports on project budgets -Project planning for concurrent or interdependent work -Ensuring execution and managing project changes -Working with multi-discipline teams including content strategists, information architects, user experience architects, business analysts, visual and interaction designers, developers, QA specialists and others -Maintaining healthy project economics, ensuring deliverables are produced in the allotted time and producing and analyzing detailed reports on project budgets

Digital Content Manager

• Dec 2019 - Nov 2021

-Leading digital strategy across multiple channels, using creative vision and leveraging data insights to deliver content that improves the performance of Rotary brand channels -Supporting overarching business objectives with brand copywriting and content development across all digital channels -Regularly reporting on content performance, with clear success metrics tied to driving engagement and brand awareness -Collaborating cross-functionally with partners across the company, to create, support, and execute content to support key initiatives -Consistently developing systems, processes and creative solutions to scale with the organization, proactively taking initiative to improve and reimagine content programs and processes -Managing a budget for the Digital Content team and ensuring projects are delivered within scope and on time -As a content strategist, partnering with internal stakeholders to update website content as necessary in keeping with brand standards -Championing the Rotary International brand, voice, and tone -Providing leadership, vision and support to the Digital Content team -Concepting, creating and editing video scripts, blog posts, infographics, feature stories, content series and more Show less

• Jul 2019 - Dec 2019

• Aug 2017 - Dec 2019

-Working with Strategy, Content, Analytics, Development and other internal teams to ensure seamless workflow across all projects-Helping define program and project scope with VP, Client Strategy and Manager of Client Pricing & Contracts-Scheduling programmatic deliverables across multiple departments to ensure omnichannel alignment -Managing timely progression of all projects-Holding teams accountable for project deliverables and providing solutions for any execution barriers that may arise-Warning, settling and evaluating major delays in any larger deliverables to both internal teams and clients-Preparing and maintaining clear communication and project documentation for internal and client meetings (program and project plans, status reports and tracking tools, change requests, billing)-Scheduling client calls, creating agendas and leading client status calls-Excel, Google apps, Basecamp, DivvyHQ Show less

• Mar 2016 - Jun 2017

-Ensuring projects are delivered on time or early-Monitoring project budget with an end goal of delivering the project on or under budget-Reviewing proposals for key components and understands project goals, scope and deliverables-Managing project workflow from sales transfer to site go-live-Collecting client assets and client approvals-Coordinating project milestone meetings, preparing for calls and organizing materials-Identifying resources needed, delegating responsibilities and communicating instructions-Proactively communicating status updates to AE and internal teams -Reviewing deliverables prepared by team before passing to the client, preparing for client reviews and quality assurance procedures-Closing out project and handing over to Director of Finance for accuracy of final billing-Managing maintenance task workflow from initiation to completion by researching, authoring and overseeing maintenance tickets in project management software-Interpreting maintenance requests to determine resources needed and next steps-Reviewing and performing random quality tests on completed tasks to ensure results are accurate-Communicating delays to clients and/or AE's when production teams are impacted-Alerting clients and/or AE's upon completion of work-Monitoring task requests and ticket due dates to encourage teams to meet deadlines-Tracking recurring client updates (i.e. specials and events) and proactively initiates tickets accordingly-Minimizing maintenance errors-JIRA, SmartSheets, Workamajig, WordPress, social media and email marketing platforms, Microsoft Office Show less

• May 2015 - Feb 2016

-Managing all social media deliverables within the marketing department-Ensuring projects are delivered on time or early-Monitoring project budget with an end goal of delivering the project on or under budget-Reviewing proposals for key components and understands project goals, scope and deliverables-Coordinating project milestone meetings, preparing for calls and organizing materials-Identifying resources needed, delegating responsibilities and communicating instructions-Proactively communicating status updates and delays to AE and internal teams -Alerting clients and/or AE's upon completion of work-Reviewing deliverables prepared by team before passing to the client, preparing for client reviews and quality assurance procedures-Closing out project and handing over to Director of Finance for accuracy of final billing-Interpreting maintenance requests to determine resources needed and next steps-Reviewing and performing random quality tests on completed tasks to ensure results are accurate-Copyediting-Minimizing maintenance errors-JIRA, SmartSheets, Workamajig, WordPress, social media and email marketing platforms, Microsoft Office Show less

• Jan 2012 - Apr 2015

-Developing and oversseeing Content Department-Brainstorming, directing and executing content creation strategies-Scheduling and maintaining workflow and content calendar-Exemplifying company voice and tone-Working closely with brands on building relationships-Developing promotions, giveaways and events-Spearheading Skate Warehouse Blog-Overseeing blog writers and developers-Social media and community management and social customer service -Collaborating with owners and buyers in content strategies-Working as voice between owners and buyers and content team-Lead generation, conversion tracking and audience targeting-Light product photography and graphic design-Research development-SEO Copywriting-Basecamp, Excel, Google Analytics, Photoshop, WordPress, social media Show less

• Jan 2011 - Jan 2012

-Writing product descriptions for online retail with an emphasis on SEO

Freelance Editor

• Oct 2010 - Jan 2011

Freelance Writer

• Mar 2010 - Aug 2010

Freelance Writer

• Mar 2010 - Jun 2010

Freelance Writer

• Mar 2009 - Mar 2010

Editorial and Media Intern

• Feb 2009 - May 2009

Editorial Intern

• Jan 2009 - Feb 2009

Editorial Intern

• Jun 2008 - Sep 2008

Editor

• Sep 2007 - May 2008

Editorial Intern

• Sep 2007 - Dec 2007