Experience

LMP Group

• United Kingdom
• E-learning
• 1 - 100 Employee

• AEB tutor

  • Aug 2023 - Present



Acacia Training

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Employability tutor

  • Feb 2022 - Aug 2023



Remit Training

• United Kingdom
• Professional Training and Coaching
• 200 - 300 Employee

• Development coach

  • Jun 2019 - Feb 2022



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• Cafe operation manager

  • Feb 2017 - Apr 2019

  London, United Kingdom •Responsible for the P&L of over 325 cafes •Leads key projects to ensure delivery of an exceptional service & product for all customers which delivered simplicity, operational excellence & support •Manages the relationships with 3rd party suppliers to improve service, drive sales and manage effiency •Leads numerous trials with retail colleagues to deliver industry leading trends for food and service which resulted in enhancing café sales •Project manages a digital solution to… Show more •Responsible for the P&L of over 325 cafes •Leads key projects to ensure delivery of an exceptional service & product for all customers which delivered simplicity, operational excellence & support •Manages the relationships with 3rd party suppliers to improve service, drive sales and manage effiency •Leads numerous trials with retail colleagues to deliver industry leading trends for food and service which resulted in enhancing café sales •Project manages a digital solution to deliver operational excellence linking into a new labour model with improved effiency whilst also providing high quality support for the Learning and Development Team to produce focussed workshops to improve quality and service •Supports the rollout of a new coffee equipment and training solution whilst tracking performance and delivering improved business efficiency. •Led a project for underperforming sites and embedded improved standards and reassignment of labour which delivered a volume growth Show less



Sainsburys

• Regional Business Support Manager - Food Service

  • Mar 2006 - Jan 2017

  Field based •Delivered business support to stores across 3 regions with over 70 Cafes •Planned, updated direct tasks to ensure successful completion of all operations •Prioritised workload to improve company standards and fulfil compliance/operational needs. Including delivering a café refurbishment programme, •Provided high quality coaching, direction and subject matter expertise to develop the abilities of store, deputy and department managers •Identified the need for skills improvement… Show more •Delivered business support to stores across 3 regions with over 70 Cafes •Planned, updated direct tasks to ensure successful completion of all operations •Prioritised workload to improve company standards and fulfil compliance/operational needs. Including delivering a café refurbishment programme, •Provided high quality coaching, direction and subject matter expertise to develop the abilities of store, deputy and department managers •Identified the need for skills improvement develop and conduct trainings sessions which resulted in improving colleagues’ knowledge •Devised best practices and executed a business approach to improve operational standards that resulted in enhancing café sales with a double digit YOY growth. •Tracked performance and improved business efficiency by building solid rapport with regional, category, support centre and teams and forwarding accurate information to senior managers •Led a project team to implement a substantial training programme for 150 managers before a successful rollout to the rest of the company •Managed 9 area managers whilst developing tactical actions plans, directed initiatives to meet regional and store targets in conjunction with senior stakeholders. Show less



Sainsbury's

• Deputy manager

  • Aug 2001 - Jan 2006

  Supported store manager in managing a team of colleagues - responsible for safe and legal .sales and waste budgets and labour planning