Outlet Sales Coordinator

• Aug 2023 - Present

HANDS Administrative Assistant

• Aug 2022 - Present

Ensure state law compliance, review required billing documentation for data entry. Analyze all home visits per Medicaid reporting standards for accuracy in details.

HANDS Supervisor

• Feb 2021 - Aug 2022

Supervised a team of six home visitors in their role of supporting new and expecting parents. Met weekly with each worker and utilized strength-based approaches to support staff and worked together to navigate areas of growth. Completed and reviewed paperwork in accordance to state reporting deadlines. Collaborated with other supervisors to support team.

University Services Senior Specialist

• Feb 2023 - Aug 2023

Specializing in University Services, utilize multiple booking systems to assist university bookers in organizing accommodations for guests. Coordinate different billing methods to book in accordance to each university billing protocol.

Contact Center Specialist

• Aug 2022 - Feb 2023

Through driving sales for the company, facilitated fearlessly hospitable experiences for all guests while collaborating with team members.

Merchandiser

• Oct 2020 - Feb 2021

Learned how to follow safety, courtesy, show, and efficiency. Interacted with guests of all ages practicing 100% guest excellence, giving them an interaction each time rather than a transaction. Trained in various roles of Merchandise within stores such as Front of House, Floor Stock, Food Safety Procedures, Candy Making, Evacuation Procedures, Crowd Control as well as Opening and Closing procedures.

Entertainment

• Jan 2019 - Oct 2020

Developed skills in customer service in an environment of Hospitality and Tourism. Kept up show quality within my role in Entertainment by maintaining character integrity. Consistently met locations Guest Carry Targets while giving quality interactions and evenly dividing time between families. Interacted with various guests and learned how to problem-solve with different situations while staying calm and polite.

Merchandiser

• Sep 2018 - Dec 2018

- High level of guest interaction and assisting guests in selecting and purchasing merchandise- Discovered guest recovery methods with efficiency and courtesy- Worked with other cast members to create positive and lasting memories for guests

Intern

• Aug 2017 - May 2018

- Assisted guidance specialist with responsibilities related to counseling, standardized testing, and therapy - Worked with students ages 5-10 to create plans for success in school and life - Met with teachers, parents, and administrators to effectively create the best plans for students - Assisted guidance specialist with responsibilities related to counseling, standardized testing, and therapy - Worked with students ages 5-10 to create plans for success in school and life - Met with teachers, parents, and administrators to effectively create the best plans for students

Intern and Paraprofessional Assistant

• Aug 2016 - May 2017

- Paraprofessional assistant for the Jessamine Early Learning Village - Assisted and helped teachers with challenges they had with some students - Problem solving skills including filling the role of the teacher when they were unable - Anticipated needs and feelings of students - Adaptability to new situations and challenges each day - Paraprofessional assistant for the Jessamine Early Learning Village - Assisted and helped teachers with challenges they had with some students - Problem solving skills including filling the role of the teacher when they were unable - Anticipated needs and feelings of students - Adaptability to new situations and challenges each day

Development Intern

• Jan 2017 - Feb 2017

- Worked with the Development Specialist to create ideas for fundraising and communicating with Wish families - Communicated information to Wish families about the Walk For Wishes event - Short time in internship due to a full time job offer - Worked with the Development Specialist to create ideas for fundraising and communicating with Wish families - Communicated information to Wish families about the Walk For Wishes event - Short time in internship due to a full time job offer