Lead Implementation Manager

• Apr 2022 - Present

Director, Service Delivery

• Aug 2019 - Apr 2022

Consulting Manager

• Sep 2018 - Aug 2019

Senior Project Manager, Premium Team

• Jun 2015 - Aug 2018

Senior Project Manager, Premium Implementation Team

Project Manager, Government

• Jul 2013 - Jun 2015

• Serves as the Project Manager for the CGE Implementation of 4 government agencies, spanning service levels A, B, and D.• Manages implementation teams to ensure project tasks and milestones are met on time and to the customers satisfaction. Serves as the liaison between customers and implementation team.• Maintains all project documentation and deliverables, including but not limited to the Project Plan, Project Status, Issues Log, agendas, meeting minutes, and all other formal communications.• Manages implementation activities, including but not limited to: leading project calls, understanding and analyzing client business requirements, providing guidance on options to meet client needs, managing third-party and Concur integrations, and preparing for deployment of service to employees within the defined schedule.• Cultivate strong working relationships with customers and provide exceptional service based on experience and trust. Works closely with PMO members working towards the best interest of the GSA and customers.• Successfully manage multiple/simultaneous implementations by continually communicating and working with clients, ensuring project timelines are met, and client and partner issues are addressed.• Proactively provide status updates to client team, including Executive Sponsors, to ensure successful and timely implementation. Reports to the PMO on a weekly basis regarding project status.• Communicate client status to Implementation Services Manager on a weekly basis, or more frequently if needed.• Meet or exceed expectations for the Project Plan and Forecasting requirements.• Escalate issues to designated team contacts and/or cross-functional teams in a timely manner to ensure implementation issues are addressed early.• Contribute to special projects as needed to ensure successful service deployments, improved internal processes and methodologies and on-going retention and satisfaction of the client base. Show less

Project Manager/Analyst

• Aug 2010 - Jul 2013

• Served as the Project Manager/Lead Analyst on eleven software releases to date for six custom IT applications for government, military, and contractor use. Served as back-up Analyst for four other custom IT applications. • Served as the liaison between DoD (federal government and military) customers and the Software Solutions team. • Provided requirements gathering, facilitation, and traceability of custom IT applications; maintain unified schema, perform process analysis, develop and test secure and robust IT applications per customer requirements, and maintain development documentation; implement and manage the updates of six customized applications. • Executed the Statement of Work; establish, use, and continuously improve processes that are defined, repeatable, and make sense for the team and environment to deliver and maintain software solutions that satisfy the business needs of the customers. • Established and maintain a positive and active relationship of respect and trust with the owners, including domestic and international military personnel, of a specific software solution or application, in order to attain mutual benefit. Deliver software solutions that fulfill the customer’s expectations of quality. • Proficient with assigned application’s purpose, sponsors, users, life cycles for defects, changes, and new development. Conduct User Acceptance Testing, troubleshoot application issues and answer customer inquiries on functionality, maintain tracker of software change requests, implement procedures for deploying the application to QA and to Production, and capture lessons learned. • Led the Analysis of Alternatives (AoA) effort for a COTS tool to be customized to the customer’s specifications. • Managed External Portal accounts, and troubleshoot with users when connectivity issues arise. • Presented projects to the Chief Information Officer (CIO) for review and approval. Show less

Marketing Analyst

• Nov 2006 - Aug 2010

• Provided analytical support and data to Senior Corporate Management of a company specializing in educational and leadership programs for students through the coordination of customer surveys and executive marketing reports. • Conducted independent analysis of ongoing marketing operations. • Utilized demographic data to strategically target and segment customer leads for direct marketing efforts. • Coordinated the procurement of customer data and data compliance services. • Designated as a key member of the corporate rebranding team, providing market research. • Served as the project administrator on a $1.6 million systems replacement project; managing over 30 internal team members, served as corporate liaison to outside consulting team members, planned training sessions and served as Envision EMI’s subject matter expert for reporting and end user acceptance testing. Show less

Deputy Director, Marketing Development

• 2006 - 2009

• Assisted national marketing managers to identify and research prospective companies for economic outreach missions to attract national corporate entities to stimulate job creation and build the commercial tax base in Fairfax County, VA. Targeted companies interested in expanding and relocating businesses to Fairfax County. • Managed the marketing mission database. • Oversaw the planning and execution of national marketing missions. • Served as the liaison between contracted companies and FCEDA’s marketing team. • Conducted comparative demographic research for each of the authority’s target markets. Show less

Research Manager, National Marketing

• Feb 2005 - Nov 2006

Performed demographic research of marketing areas for National Marketers prior to their marketing missions. Researched companies and potential leads. Managed/maintained the marketing database. Served a the liaison with contracted companies. Oversaw the division intern.

Research Assistant, Market Research & Real Estate

• Feb 2005 - Jul 2005

Assisted in Market Research projects, assisted in EDA publications, general market reseach and real estate support. Promoted to National Marketing devision after 5 months.