Experience

Recognyte

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Product Manager

  • Aug 2022 - Present

  •Demonstrated expertise in directing all phases of the product development lifecycle for ActiveEstate, a cloud-based portfolio management platform, successfully onboarding several large real estate funds across Southern Europe. •Partnered with a specialised cross-functional team of engineers, product designers, and sales representatives to define and align the product roadmap, prioritise requirements, and deliver product features on time. •Executed market research, user interviews, and competitor analysis as a means to identify and assess customer pain points. •Created and launched a detailed, integrated dashboard which presented KPIs to clients, such as assets managed in the portfolio, Capital Expenditures (CAPEX) rate, Operating Expense Ratio, and Capital (CAP) rate, ultimately increasing annual revenue by 30%. •Played a key role in qualifying leads by leveraging product expertise to identify prospects which would most benefit from the product while overseeing the sales pipeline to ensure efficient lead conversion and continual growth. •Participated in the development and execution of innovative marketing campaigns tailored to specific geographies and sectors. •Liaised with the UX team to study, evaluate, and completely redesign the user interface, resulting in a 10% decrease in user friction and a 25% increase in user engagement. •Assessed product performance by analysing sales data and customer feedback to deliver actionable insights and expected business value to stakeholders. •Drove product launches by working with marketing team, executives, customer success and chief product officer. •Evaluated promotional plans to ensure that they were consistent with product roadmap and product strategy and that the message was effectively conveyed. Show less



Modulr

• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Associate Product Manager

  • Apr 2022 - Aug 2022

  •Served as the sole Product Manager with accountability for driving the BDRP project which enabled Modulr to operate payment services in the Netherlands. •Presided over all aspects of data analytics utilising Domo dashboards to extract relevant data for tokenisation reporting on Apple and Google Pay. •Developed and compiled effective solution designs and pitches for strategic opportunities in collaboration with sales and customer success teams. •Adjusted the roadmap specifically for card products, ensuring key stakeholders contributed and requirements were addressed and fulfilled. •Detected, investigated, and fully resolved product usability issues, such as payments being declined due to incorrect information being pulled, reducing customer support tickets by 20%. Show less



Snyk

• United States
• Computer and Network Security
• 700 & Above Employee

• Product Manager Intern

  • Jan 2022 - Mar 2022

  •Engaged with users and potential customers to determine and assess their needs and gather feedback to build and validate solutions, leveraging those insights to define a product strategy and evaluate competitor offerings. •Ascertained user impact by analysing incidents reported by users for the new single tenant product offering alongside product managers, engineers, and designers. •Applied data visualisation models in Amplitude to understand and track KPIs and delivered results to the product team. •Contributed extensively to market research aimed at identifying user needs, pain points, and market opportunities. •Established key metrics for the Site Reliability Engineering team and compiled and analysed data regarding usage and business performance. Show less



JAK

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Analyst

  • Sep 2017 - Oct 2020

  •Directed the inventory management system implementation as well as a B2B interface which dramatically amplified efficiency and an enriched customer experience. •Realised a time savings of up to 20% across numerous roles and enabled informed decisions based on an increased volume of high-quality data. •Assumed a leadership role in the Buyer Insights Post Covid initiative, contributing to 17% of the total revenue within a span of 12 months and producing £1.2 million in fresh sales for a client who acted upon the discoveries. •Established business metrics and interactive dashboards using Tableau and BigQuery, providing data-driven insights for internal use. Show less