Experience

United Commercial Bank Limited

• Bangladesh
• Banking
• 700 & Above Employee

• Assistant Cash Officer

  • Jan 2022 - Present



InfoSapex Limited

• Bangladesh
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service & Operation Executive

  • Jan 2019 - Jun 2020

  Negotiate between hotels, other parties for agreement for better business opportunities. Initiate customer pricing changes in PMS system. Prepare and mail invoices to customers, processed payments and documented account updates. Manage online booking & transport inquiries and assisted guests and travel partners with questions throughout the entire booking cycle. Accept payment by credit card, offered self-serve payment solutions and explained charges on customer bills. Passing leads to the sales team and following up on progress. Provide company information and policies to customers upon inquiry and answered questions via phone, email or online chat. Arrange for group hotel bookings with sales department for special events.



Globe Pharmaceutical Group of Companies Ltd

• United States
• Manufacturing
• 100 - 200 Employee

• Junior Executive

  • May 2018 - Jan 2019

  Prepare all sorts of Field Force, distributor Incentive & Commission. Prepare damage payments for the distributors based on damage report. Organized promotional events and interacted with the community to increase sales volume. Supervise gift program & distribution. Collect monthly attendance reports of field force & prepare TA/DA sheet. Audit Memo, Scratch Card, QPS Card with the audit team. Acting as info-hub for providing administration related information and supervising activities like general admin, verification stationary stock etc.



Prisma Digital Ltd.

• Dhaka

• Customer Service Executive

  • Jan 2017 - May 2018

  Attracts potential customers by answering service questions; suggesting information about our services. Resolves service problems by clarifying the customer's complaint determining the cause of the problem. Forward upselling and cross-selling opportunities to the sales team lead the service team & follow up the customer. Maintained accurate and current customer account data with manual forms processing and digital information updates. Provided basic troubleshooting and product set-up support for customers.