Chief Operations Officer

• Jan 2018 - Present

Project Manager

• Jul 2013 - Present

o Project rescue services - project analysis, setting -up, rescheduling and rescoping to deliver business values o Consultancy for different clients all over the world: project set-up and documentation development, value-added analysis of risks and opportunities, detailed project schedule development, resource management, overall management of projects, vendors’ analysis, project management methodology and processes establishmento Proposals development for diverse EU funded projects: developed business case, measurable objectives, project scope, detailed schedule and budget o EU funded projects management for medium enterprises and volunteering in “Lifelong listening” project related to the integration of disadvantaged children in the regular education system

Project Manager

• Jan 2016 - Jun 2017

•ERP implementation:- managed development and implementation of a new ERP system (scope, schedule, risks/issues, daily operations, prioritization, reporting); organized migration efforts while enabling the continuation and enhancements of processes; coordinate stakeholders and development team from US, Lithuania, China, Australia ensuring they are all on the same page• Multilevel Marketing Project- project management (day-to-day operations, issue/risks, scope and schedule management) ; business analysis ( requirement gathering, prioritisation, specification development); diverse team members and stakeholders coordination (from Russia, Armenia, US, Australia) ensuring that all requirements are unbiased and well understood and customers’ benefits are the utmost priority• ITIL framework implementation- developed and implemented appropriate ITIL processes (Change and Release Management, Access Management, Incident and Problem management) to achieve smooth transition, recognize priorities and speed up incidents resolution

Mentor

• Feb 2011 - Jul 2013

Mentoring project managers of large-scale corporate IT projects:• Supervision and mentoring during project preparation and initiation, business analysis and business requirements development, procurement and contracting process, detailed project planning, project team structuring and resources recruitment – improved overall project success by 27% (measuring customer’s satisfaction and test results)• Supervision of project progress• Risk management – evaluated and mitigate risks for Data Cantre migration project (successfully finished with no issues)• Budget control• design, development and implementation of IT processes based on ITIL v3, particularly Access, Incident, Problem and Event management processes

PMO (Project Management Office) Manager

• Sep 2007 - Feb 2011

• Project Portfolio Management on corporate level – introduced methodology to evaluate business benefits• Coordination and control of 30+ large-scale, multi-million dollar projects (progress, budget, scope)• Design and implementation of central system for project management – achieved transparency, collaboration and up-to-date reporting• Development and implementation of Corporate Project Management Methodology – unification of projects, improved project success by 32%• Design, development and implementation of IT processes based on ITIL v2 and v3, particularly Change, Release and Service Level management processes – introduced measures for demands and changes

Mentor

• Jan 2006 - Sep 2007

• Mentoring project managers of large- scale corporate IT projects• Supervision and mentoring during project preparation and initiation, business analysis and business requirements development, procurement and contracting process, detailed project planning, project team structuring and resources recruitment;• Supervision of project progress• Risk management• Budget control

CRM Program Coordinator

• Jan 2003 - Jan 2006

Program implemented central CRM and service provisioning system enabling significant company transformation: integration and automation of all core customer faced processes, 2000+ employees trained and migrated to new environment• Performed business analysis and defined project scope for the program and related projects• Coordinated and harmonized all activities, negotiated contracts• Directed, supervised, supported and coordinated the project staff• Communicated extensively with business side, sub-contractors and vendors to establish effective working relationship• Planned implementation and migration strategy• Managed the operational, financial and technological aspects of projects

Central Billing Project manager

• Jan 2000 - Jan 2003

Central Billing and A/R system introduction project• project introduced new, central Billing and Accounts receivable system and replaced existing 15 systems in subsidiaries • oversee 100+ team members• Performed business analysis and business processes remodelling, defined project scope and feasibility study• managed procurement and contracting• Planned implementation and migration strategy – migration finished with no issues and invoice errors• Coordinated internal and external project teams and vendors• Managed and controlled all project phases• Developed QA procedures

Y2000 compliance project

• Sep 1998 - Jan 2000

Project initiated to resolve possible Y2000 issues in the enterprise• Performed business analysis and coordinated overall IT assets scan desktop equipment, network and system infrastructure and business support systems• Led and managed procurement process and negotiated contracts• Developed and implemented QA procedures• Monitored and controlled all project phases• Managed diverse technical and business teams