Miracle Nnadi
IT Business Analyst at TraciFy- Claim this Profile
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English Full professional proficiency
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Igbo Native or bilingual proficiency
Topline Score
Bio
Esther Ofuru
Miracle is a great personality who's quick to action. In a world where there's so much laxity, I find her as a rare breed. She's determined and consistent in whatever she does. She's diligent and delivers timely in any project she's given to. I recommend her for anybody who's looking for a serious employee because she's a serious and passionate person. One great attribute she has is, you don't need to monitor her before she gets her work done.
Peter Alex
I highly recommend Miracle as she has always demonstrated the ability to manage a team of employees with effective communication skills and improved accounting systems to maximize operational success. Notwithstanding are her demonstrated strong IT literacy. Additionally, her multitasking skills and research abilities are one a team would need in order to handle day-to-day needs and special projects. I am confident that Miracle will continue to excel with her expertise in business analysis, customer service, data analysis, project management, and lead generation. She will definitely be an asset to any team she joins now and in the future.
Esther Ofuru
Miracle is a great personality who's quick to action. In a world where there's so much laxity, I find her as a rare breed. She's determined and consistent in whatever she does. She's diligent and delivers timely in any project she's given to. I recommend her for anybody who's looking for a serious employee because she's a serious and passionate person. One great attribute she has is, you don't need to monitor her before she gets her work done.
Peter Alex
I highly recommend Miracle as she has always demonstrated the ability to manage a team of employees with effective communication skills and improved accounting systems to maximize operational success. Notwithstanding are her demonstrated strong IT literacy. Additionally, her multitasking skills and research abilities are one a team would need in order to handle day-to-day needs and special projects. I am confident that Miracle will continue to excel with her expertise in business analysis, customer service, data analysis, project management, and lead generation. She will definitely be an asset to any team she joins now and in the future.
Esther Ofuru
Miracle is a great personality who's quick to action. In a world where there's so much laxity, I find her as a rare breed. She's determined and consistent in whatever she does. She's diligent and delivers timely in any project she's given to. I recommend her for anybody who's looking for a serious employee because she's a serious and passionate person. One great attribute she has is, you don't need to monitor her before she gets her work done.
Peter Alex
I highly recommend Miracle as she has always demonstrated the ability to manage a team of employees with effective communication skills and improved accounting systems to maximize operational success. Notwithstanding are her demonstrated strong IT literacy. Additionally, her multitasking skills and research abilities are one a team would need in order to handle day-to-day needs and special projects. I am confident that Miracle will continue to excel with her expertise in business analysis, customer service, data analysis, project management, and lead generation. She will definitely be an asset to any team she joins now and in the future.
Esther Ofuru
Miracle is a great personality who's quick to action. In a world where there's so much laxity, I find her as a rare breed. She's determined and consistent in whatever she does. She's diligent and delivers timely in any project she's given to. I recommend her for anybody who's looking for a serious employee because she's a serious and passionate person. One great attribute she has is, you don't need to monitor her before she gets her work done.
Peter Alex
I highly recommend Miracle as she has always demonstrated the ability to manage a team of employees with effective communication skills and improved accounting systems to maximize operational success. Notwithstanding are her demonstrated strong IT literacy. Additionally, her multitasking skills and research abilities are one a team would need in order to handle day-to-day needs and special projects. I am confident that Miracle will continue to excel with her expertise in business analysis, customer service, data analysis, project management, and lead generation. She will definitely be an asset to any team she joins now and in the future.
Credentials
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Foundations of Project Management
CourseraApr, 2023- Oct, 2024 -
Introduction to Business Analysis Using Spreadsheets: Basics
CourseraFeb, 2023- Oct, 2024 -
Introduction to Business Intelligence
Corporate Finance Institute® (CFI)Feb, 2023- Oct, 2024 -
Virtual Assistant Training, a Complete Guide: Work From Home
UdemyJan, 2023- Oct, 2024 -
Nnadi, Miracle O
Business Analysis SchoolDec, 2022- Oct, 2024 -
Business Analysis and Process Management
CourseraNov, 2022- Oct, 2024 -
Introduction to Data Analysis Using Microsoft Excel
CourseraNov, 2022- Oct, 2024 -
Customer Service: Problem Solving and Troubleshooting
LinkedInOct, 2022- Oct, 2024 -
Editing and Proofreading Made Simple
LinkedInOct, 2022- Oct, 2024 -
Customer Service: Serving Customers Through Chat and Text
LinkedInSep, 2022- Oct, 2024 -
IT Help Desk for Beginners
LinkedInSep, 2022- Oct, 2024 -
Data Entry Academy Certificate
CertifyMeMar, 2023- Oct, 2024 -
Data Entry Academy Certificate
CertifyMeMar, 2023- Oct, 2024
Experience
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TraciFy
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France
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IT Services and IT Consulting
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1 - 100 Employee
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IT Business Analyst
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Mar 2023 - Present
* Documenting the existing systems, developed (10) IT requirements and documenting 95% of IT requirements, functional specifications, and use cases * Documenting new user requirements and system improvements and conducting user acceptance testing (UAT) to validate the implemented solutions, Developing UAT test cases, and Identifying and reporting a numerous number of defects or issues during UAT. * Communicating to clients and Tracify management on all matters relating to new requirements, conducting detailed requirements gathering sessions with many stakeholders to understand their business needs and objectives * Prepare and make presentations on the status of ongoing improvement projects, conducting a cost-benefit analysis for our clients to evaluate potential solutions and make recommendations to management * Acting as a liaison between business users and I8T teams to resolve issues and ensure 100% successful project delivery, addressing 95% per cent number of issues or challenges by bridging the communication gap between business users and IT teams. * Creating process flow diagrams, data models, and other visual representations to document current and future states developing the number of process flow diagrams and data models. *Conducting training sessions for 10 end-users on new IT systems. Created training materials and documentation for IT systems. Offered post-implementation support to 10 end-users for IT solutions. Show less
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Upwork
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United States
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IT Services and IT Consulting
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300 - 400 Employee
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Virtual Assistant
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Aug 2022 - Nov 2022
* Contributed to weekly meetings for project work and supervised the project to guarantee 100 per cent project satisfaction * Ordered 10 per cent of office supplies to meet functional needs and day-to-day running of the business * Proofread everyday business documents to check spelling, grammar, and compliance with office policies, * Generated daily routine and one-off presentations agenda and generated everyday reports * Helped to improve IT literacy by training 10 colleagues on computer equipment and software * Searched multiple sources to locate desired 100 per cent accurate information for executives and small businesses for the growth of the company, managed emails, scheduled appointments and organised calendars. * Maintained a detailed delivery calendar to coordinate schedules and appointments for the 90% increase in revenue * Worked closely with clients to understand their needs and resolve 95% of customer's consigns, Provided customer support for an e-commerce company, resolving an average of 30 inquiries per day through phone, email, and chat. * Upgraded email templates using graphics, personalization, and advanced features, Arranged travel itineraries for executives, including booking flights, accommodations, and transportation, for over 20 business trips. * Successfully entered and organized over 5,000 records into databases, ensuring accuracy and efficient retrieval of information. * Managed social media accounts for two clients, consistently increasing followers by 10% monthly through engaging content and timely responses. Show less
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Customer Service/ Virtual Assistant
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Sep 2021 - Sep 2022
* Maintained error-free account information, and updated account information to maintain customer records. * Delivered exceptional customer service to every customer by leveraging extensive knowledge of the company's services and creating welcoming and positive experiences. * Responded to customer requests and inquiries, suggested effective solutions and resolved issues to increase customer satisfaction by 100%. * Achieved a 90% first-call resolution rate, thus minimizing the need for further follow-up. * Assisted in onboarding 15 new customers, ensuring a smooth transition and reducing onboarding time by 20%. * Maintained a comprehensive knowledge base, including 50 FAQs and troubleshooting guides, reducing support requests by 30%. * Conducted follow-up calls and emails, resulting in a 90% customer satisfaction rate for post-support interactions. * Assisted in testing and quality assurance of software updates, identifying and resolving 15 critical issues prior to release. Show less
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GUO TRANSPORT LTD
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1 - 100 Employee
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Account Manager And Site Controller
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Oct 2019 - Jun 2022
* Managed a portfolio of 15 key client accounts, overseeing their financial activities and ensuring a 95% customer satisfaction rate.* Developed and maintained strong relationships with clients, resulting in a 20% increase in repeat business and a 15% growth in revenue from existing accounts.* Prepared and presented monthly financial reports, including profit and loss statements, balance sheets, and cash flow statements, to clients and senior management, resulting in informed decision-making and improved financial performance.* Conducted financial analysis and performance reviews for client accounts, identifying cost-saving opportunities and implementing strategies that resulted in an average of 10% increase in profitability per client.* Successfully coordinated and executed client projects with cross-functional teams, resulting in an on-time delivery rate of 98% and a 15% increase in project success rate.*Managed the billing and invoicing process, ensuring 100% accuracy and timeliness, resulting in a 20% reduction in payment discrepancies and improved cash flow management.Identified and closed upselling and cross-selling opportunities within existing client accounts, contributing to a 10% increase in annual revenue.* Supervised Customer Service Representatives (CSR), and advised on performance improvement strategies resulting in increased patronage, retention, and referrals.* Prepared everyday schedules and manifests for the company drivers.* Managed daily financial functions, reconciled accounts, and monitored expenses, ensuring the inflow and outflow of the company are well detailed * Set up and improved accounting systems and processes to meet business needs and maximize 100% operational success * Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help the company evolve and grow. Show less
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Customer Service Representative
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Oct 2018 - Sep 2019
* Worked in a matrix management environment overseeing workers, operations, finance, human resources, safety and compliance.* Managed a team of 15+ employees. Maximized performance by monitoring daily activities and discharging assigned responsibilities.* Handled an average of 25 customer inquiries per day via phone, email, and live chat and achieved 90% desirable results.* Achieved a customer satisfaction rating of 95% based on customer feedback surveys.* Resolved complex complaints, resulting in a 20% reduction in escalations to senior management.*Cross-sold/up-sold additional services, generating $10,000 in additional revenue per month.* Maintained a high level of fast efficiency in handling Social Media Posts and comments.* Updated customer information and documented interactions accurately in the CRM system for future use.* Actively participated in ongoing training programs, completing 40 hours of training annually.* Collaborated with 10 customer service representatives to improve overall service delivery and streamline processes.* Supervised Customer Service Representatives (CSR), and advised on performance improvement strategies resulting in increased patronage, retention and referrals. Show less
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BLAZON GROUP
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Myanmar
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Retail
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1 - 100 Employee
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Customer Service Specialist
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Mar 2017 - Sep 2018
* Optimized email campaign through automation, and continually provided feedback on issues spotted through QA Process. * Assisted the sales team with 100 per cent email best practices and content creation for outbound email sequences relating to marketing campaigns. * Effectively addressed customer complaints, achieving a resolution rate of 80% and maintaining a positive customer retention rate. Analyzed performance and prepared actionable recommendations to improve engagement and conversion rates. * Demonstrated in-depth knowledge of the company's products, resulting in a 20% increase in cross-selling and upselling opportunities. Collaborated with senior management marketing and IT teams to execute 100 per cent successful Email Marketing campaigns. * Worked collaboratively with business managers to support new and existing locations in marketing efforts. Processed an average of 100 orders per day, ensuring accuracy and timely delivery of products. * Helped to integrate promotional and branding information into the company's print and digital footprints. * Handled an average of 50 customer inquiries per day, providing accurate and timely information about products and services. Balanced the firm's objectives against customer trends when developing successful pricing plans. * Utilized downtime to perform routine tasks, preventing 100 per cent service delays. * Handled phone and email communications with customers through phone, email, and live chat, maintaining an average customer satisfaction rating of 4.8 out of 5. * Reviewed customer histories, reconciled account discrepancies, and handled disputes to retain 95% of the company's customers. Kept detailed and accurate records of all calls and customer complaints. Show less
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Account Manager
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Jan 2013 - Dec 2013
* Prepared and analyzed financial statements for a publicly traded company with $10 million in annual revenue, ensuring compliance with accounting standards and regulations. Improved data collection, financial analysis, and financial modelling to optimize practices and retain customers * Managed accounts payable and accounts receivable for a small business, processing an average of 100 invoices and payments per month. Reviewed accounting structures and procedures regularly to identify areas in need of improvement. * Developed and monitored an annual budget of $5 million for a nonprofit organization, tracking expenses and providing monthly variance analysis reports. Maintained accurate and comprehensive documentation of daily accounting processes to drive financial accuracy. * Repaired and filed tax returns for 50 individuals and 10 small businesses, resulting in an average of $5,000 in tax savings through deductions and credits. Reconciled and corrected issues with financial records. * Assisted in the completion of a financial audit for a manufacturing company, providing necessary documentation and explanations, resulting in a clean audit opinion. Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation, and disbursements. * Conducted financial analysis for a retail company, identifying cost-saving opportunities that led to a 10% reduction in operational expenses. * Implemented cost control measures for a construction company, resulting in a 15% decrease in project costs without compromising quality. * Utilized QuickBooks software to manage financial transactions and generate reports for multiple clients, ensuring data accuracy and streamlining processes. Show less
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Education
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2022 - 2022
Business Analysis School
Business Analysis -
2022 - 2022
Dahel Techies
Data Analytics -
2022 - 2022
Coursera
Business Analysis -
2013 - 2017
National Open University of Nigeria
BA(Ed) English, English Language and Literature/Letters and Education
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