Miraal S.
Operations Manager at JetClass.com- Claim this Profile
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Bio
Credentials
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Customer Experience: Journey Mapping
LinkedInJan, 2022- Oct, 2024 -
Marketing Communications
LinkedInJan, 2022- Oct, 2024 -
UX Research: Journey Mapping
LinkedInJan, 2022- Oct, 2024 -
Writing Ad Copy
LinkedInJan, 2022- Oct, 2024 -
Critical Thinking
LinkedInDec, 2021- Oct, 2024 -
Data Science: Set Your Project up for Success
IATA TrainingDec, 2021- Oct, 2024 -
Fundamentals of Digital marketing
Google Digital GarageOct, 2021- Oct, 2024 -
Learning Data Analytics
LinkedInOct, 2021- Oct, 2024 -
Leading Yourself (2017)
LinkedInSep, 2021- Oct, 2024
Experience
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JetClass.com
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Austria
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Airlines and Aviation
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1 - 100 Employee
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Operations Manager
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Jul 2019 - Present
For JC Mobility Group: JetClass and Charterscanner - Route development: Analyzed global travel trends and interpreted data through the use of various reports and digital marketing tools, such as Google Analytics, AdWords and Facebook to formulate weekly reports including recommendations for improvement. - Assist with day-to-day operations and performed charter flights – from initial sale and scheduling to post-flight. - Collect performance data from internal and external sources, including web analytics and PPC data, and compile findings into relevant reports for internal stakeholders, including business unit heads and senior leadership. - Provide professional business analysis on various companies’ market offerings, identifying trends, pricing/business models, sales and methods of operation. - Oversee all social media campaigns, including daily creation of content, and ad hoc projects as needed. - Implement customer retention initiatives through various methods alongside Business Development and Marketing - Full charter flight management - Providing comprehensive support to all departments & project management Show less
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Charterscanner
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United Arab Emirates
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Aviation and Aerospace Component Manufacturing
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Operations Manager
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Jan 2021 - Dec 2022
- Social media management, social media content writing and curated online marketing campaigns with the Marketing team catering to the UHNWI market - Social media management, social media content writing and curated online marketing campaigns with the Marketing team catering to the UHNWI market
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Peacock Concierge
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Kuwait
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Consumer Services
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1 - 100 Employee
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Lifestyle Manager
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Sep 2017 - Jun 2018
Lifestyle Specialist (September 2017 – June 2018) Dubai, UAE Assisted with day-to-day requirements and demands from high end clientele Arranged travel and reservations for holidays, social activities, restaurants, and more Researched the latest trends that will benefit each client’s profile Found resources to help clients meet their social goals Active complaint handling in regards to any issues related to their membership services Interacted with various suppliers from various industries (ranges from hospitality, events, shipping, tickets, real estate etc.) Created and executed contracts with suppliers and customers Implemented various pricing strategies to assist the growth of the company Co-ordinated with the team on achieving the best level of customer service and Quality Assurance Worked with Microsoft Excel on a daily basis (daily reports, trend reports, customer feedback) Show less
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Address Hotels + Resorts
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United Arab Emirates
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Hospitality
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700 & Above Employee
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Cluster Reservations Advisor
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Feb 2016 - Sep 2017
The Address Hotels + Resorts, Vida Hotels and Resorts Reservations Advisor (February 2016 – September 2017) Dubai, UAE Worked in the Central Reservations Department: Represents the company by applying the standards and by following the standard operating procedures. Proactively sell, up-sell, and cross sells all products and services within the Emaar Hospitality Group portfolio in a friendly, professional and efficient manner. Proactively engaging with guests. Always focus on maximizing sales, as well as assisting guests’ internal/external and future customers by offering the highest level of customer service. Perform all related tasks such as: filing of correspondence in a timely manner processes direct, leisure and corporate reservations via phone-call and e-mail handling customer complaints checking and updating of related reports handling traces of the day handling consolidated contracts, rate validation, market segment check, business leads for the business segment Obtain excellent knowledge of OPERA, Microsoft Word, Excel, Powerpoint Show less
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Sofitel Dubai Downtown
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United Arab Emirates
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Hospitality
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200 - 300 Employee
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Reservations Officer
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Apr 2014 - Feb 2016
Sofitel Dubai Downtown Reservation Officer (April 2014 – February 2016) Dubai, UAE Worked in the Reservations Department: Participated in the pre-opening period – Handled internal, external calls and manual reservations Processed corporate, group, leisure (online travel agencies) and individual reservations via telephone, RESAweb and Opera (CRS) Responding to reservation inquiries regarding rooms and hotel facilities Monitoring advance deposit requirements and credit facilities Corresponding with potential clients for particular seasons Assisting with the development of room revenue and occupancy forecasts Handling hotel rate configuration on Opera Excellent understanding of Front Office procedures and assisting reception duties when required Active decision making on a daily basis regarding rooms, rates and guest situations Communicating with guests on a business and personal level Obtained and learned upselling qualities Providing in depth training of all reservation procedures and tasks to newcomers Show less
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Management Trainee
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Nov 2012 - Jan 2013
Intercontinental Hotel Yorkville Management Trainee (November/December 2012) Toronto, ON Trained in the Housekeeping Department: Learned the basics of the housekeeping operation – scheduling, staffing, budgeting, productivity standards and cleaning Inspected guest rooms and public areas Communicated with other departments continually Desk opening and closing procedures Intercontinental Hotel Yorkville Management Trainee (November/December 2012) Toronto, ON Trained in the Housekeeping Department: Learned the basics of the housekeeping operation – scheduling, staffing, budgeting, productivity standards and cleaning Inspected guest rooms and public areas Communicated with other departments continually Desk opening and closing procedures
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Management Trainee
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May 2012 - Jul 2012
Trained in 5 hotel outlets a part of the F&B Department: Banqueting - Learned about the universal table setups, the importance of function sheets, type of venues, attended management briefings and function meetings Al Dana – It offers a great variety of international buffets for breakfast and lunch and themed dinner nights at set prices every day. Worked with the MICROS system, greeted guests, collected guest feedback and was trained in Al Dana table etiquettes Al Fresco – From starters to main courses to desserts, this restaurant presents its Italian roots. Acquired knowledge about Italian delicacies and service etiquette, how to deal with personnel issues and financial planning attached to the Restaurant Manager as a shadow. Café Barbera – An Italian café with the best Italian coffee served cold or hot along with delicious pastries. Prepared coffee for guests, learned how to operate machinery, gained knowledge of different types of Italian coffee beans (e.g. Mago, Europa), learned the importance of requisition forms. Wagamama – A major restaurant chain that serves Japanese style dishes. bar management, budgeting and all about Wagamama service etiquette. Trained in 7 outlets a part of the Front Office Department: Operator Handling internal and external calls, incoming and outgoing faxes and emergency situations Business Center Internet/E-mail facilities, maintenance of different business directories and tariff rates Transport Meet and greet guests at the airport & hotel, handling car check ins and handling group check ins/outs Concierge Providing full city information, checking in and escorting guests VIP Club Floor VIP arrivals and handling guest requests Reception Check ins/outs, payment methods (3rd party payments), PMS Opera, Vicas and Vision knowledge, handling guest complaints and what actions must be taken Guest Relations Importance of being hotel ambassadors, understanding of priority club rewards and Holidex transactions Show less
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Education
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2011 - 2013
George Brown College
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2006 - 2011
Emirates International School
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