Mira H.

Client Enablement / Customer Success Specialist at Great Place to Work® Australia New Zealand
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Contact Information
us****@****om
(386) 825-5501
Location
AU

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Jacques Boulet

I have known Mira for about twenty years, initially as a student on placement and then for a time as a collaborator in the Borderlands Cooperative, a research, evaluation and community development organisation. I have thoroughly appreciated Mira's organisational, reflective and relational skills, a rare combinations in the social and community services area, unfortunately.

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Experience

    • Australia
    • Business Consulting and Services
    • 1 - 100 Employee
    • Client Enablement / Customer Success Specialist
      • May 2021 - Present

    • Compliance Coordinator
      • Feb 2020 - May 2021

    • Australia
    • Wholesale
    • 100 - 200 Employee
    • HR and Recruitment
      • Oct 2018 - May 2021

      • High volume recruitment for blue-collar and white-collar positions including phone screening, creating job ads, and responding to enquiries. • Conducting pre- employment checks and preparing employment contracts. • Generating candidate employment offers and providing support through the onboarding process. • Participating in HR day to day operational activities, including maintaining employee files and liaising with managers regarding contractual changes/amendments. Show less

    • Australia
    • Non-profit Organizations
    • 1 - 100 Employee
    • Independent Writing And Editing Professional
      • Jul 2020 - Dec 2020

    • Australia
    • Non-profit Organizations
    • 1 - 100 Employee
    • Acting Executive Assistant (maternity leave contract)
      • Jul 2019 - Dec 2019

      Provided high-level administrative support to the Chief Executive Officer of a long-standing not-for-profit organisation. • Processed information requests from internal and external stakeholders. • Coordinated effective meetings by collating meeting papers, minute taking, diary management and monitoring follow up actions. • Ensured document management and preparation of documents and reports, including a full policy review and creation of a volunteer manual. • Provided assistance with the recruitment of key organisational positions. Show less

    • Australia
    • Education Administration Programs
    • Consultant - Policy Development (contract work)
      • Mar 2019 - Jun 2019

      Updated policies to reflect changes in legislation and quality standards. • Desktop review and analysis of policies and Quality Improvement Plan. • Liaising with key stakeholders to ensure policy development represented organisational needs and requirements. Updated policies to reflect changes in legislation and quality standards. • Desktop review and analysis of policies and Quality Improvement Plan. • Liaising with key stakeholders to ensure policy development represented organisational needs and requirements.

  • Craig Family Centre
    • Melbourne, Australia
    • Consultant (contract work)
      • May 2017 - Nov 2017

      Various projects completed include: * Project management of the Afghan Women's Group's Kabul Kite Pop Up Cafe Event (with an emphasis on upskilling participants); * Volunteer Capacity Building Project (including harmonising policies, creating a multimedia induction program, developing and delivering training on an integrated multiplatform software package); * Kindergarten policy development Various projects completed include: * Project management of the Afghan Women's Group's Kabul Kite Pop Up Cafe Event (with an emphasis on upskilling participants); * Volunteer Capacity Building Project (including harmonising policies, creating a multimedia induction program, developing and delivering training on an integrated multiplatform software package); * Kindergarten policy development

  • Wavlink Inc.
    • Melbourne, Australia
    • Consultant (contract work)
      • Feb 2017 - Oct 2017

      Acted as a business consultant with particular attention to compliance and the client's capabilities to transition to the National Disability Insurance Scheme. • Audited and updated human resource management practices. • Developed and implemented systems for continuous improvement, information management, room hire and risk management. • Developed a policy and procedure manual. • Facilitated the completion of pending funding requirements. • Authored a report for the Board of Management on the implication of transitioning to NDIS and assisted with transitioning requirements Show less

    • Volunteer Alliance Coordinator (Locum)
      • Oct 2016 - Dec 2016

      Managed the Volunteer Alliance network of volunteers (consisting Samarinda Ashburton Aged Care; Alamein Neighbourhood and Learning Centre and ACCESS Health and Community, Ashburton) and facilitated program restructuring following a service merger. Managed the Volunteer Alliance network of volunteers (consisting Samarinda Ashburton Aged Care; Alamein Neighbourhood and Learning Centre and ACCESS Health and Community, Ashburton) and facilitated program restructuring following a service merger.

  • Craig Family Centre Inc.
    • Melbourne, Australia
    • Consultant (contract work)
      • Mar 2016 - Mar 2016

      Ensured food safety compliance during the Kabul Kite Pop Up Cafe Event. • Briefed event organisers and food-handlers (participants of the Afghan Men's and Women's Groups) on food safety regulations, legislation, policy and procedures. • Sourced training materials in Dari. • Maintained food safety records. Ensured food safety compliance during the Kabul Kite Pop Up Cafe Event. • Briefed event organisers and food-handlers (participants of the Afghan Men's and Women's Groups) on food safety regulations, legislation, policy and procedures. • Sourced training materials in Dari. • Maintained food safety records.

    • Australia
    • Non-profit Organizations
    • Volunteer Alliance Coordinator
      • Sep 2003 - May 2010

      (excluding April 2005-April 2007:maternity leave)Managed approximately 500 volunteers across the Volunteer Alliance network.• Created program and personnel policy.• Recruited, interviewed and screened potential applicants.• On-boarded volunteers and provided volunteer management support.• Developed and maintained databases, statistical and service records.

    • Consultant (contract work)
      • Sep 2006 - Jan 2007

      Facilitated compliance readiness in preparation for the then Department of Human Services (Home and Community Care) Quality Review Assessment.• Created policy documents to aid regulatory compliance.• Provided strategic advice and direction concerning high quality service delivery aligned to legislative and quality frameworks.• Implemented both self-assessment review and continuous improvement procedures

    • Policy Consultant
      • Nov 2006 - Mar 2007

      Developed a policy and procedures manual. • Developed comprehensive policy on all aspects of operational management. • Lead preparation and adherence to the quality review process. • Provided support and resources on governance and compliance requirements. Developed a policy and procedures manual. • Developed comprehensive policy on all aspects of operational management. • Lead preparation and adherence to the quality review process. • Provided support and resources on governance and compliance requirements.

    • Australia
    • Research Services
    • 1 - 100 Employee
    • Research Worker
      • Jan 2002 - Sep 2003

      Research worker on projects for a variety of organisations including: City of Port Phillip (Margins, Memories and Markers Project); Holy Family Parish, Mount Waverley (Inclusion Project); City of Whitehorse and World Vision Australia. • Co-authored publication: Borrell, J., Hartley, E., Haldun, M., & Boulet, J. (Borderlands Cooperative Inc) 2003,Whitehorse Gaming Impact Study. City of Whitehorse, Melbourne. • Engaged, on the World Vision Australia project, to research and develop a framework for understanding (and reducing) poverties. Show less

    • Australia
    • Government Administration
    • 700 & Above Employee
    • Project Worker
      • Jan 2002 - Jun 2002

      • Created policy for Hume City Council's Adult Community Activity Program and Older Persons' Social Group. • Authored Volunteers: Hume City Council Community Resource Manual (launched at the Hume Global Learning Centre). • Conducted and documented research on volunteer activity in the Hume district • Created policy for Hume City Council's Adult Community Activity Program and Older Persons' Social Group. • Authored Volunteers: Hume City Council Community Resource Manual (launched at the Hume Global Learning Centre). • Conducted and documented research on volunteer activity in the Hume district

Education

  • La Trobe University
    Graduate Certificate in Business Administration
    2021 - 2021
  • RMIT University
    Bachelor of Social Work, Social Work
    1998 - 2001
  • MacRobertson Girls’ High School
    VCE
    1994 - 1997

Community

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