Experience

Ormonde Jayne Perfumery

• United Kingdom
• Retail
• 1 - 100 Employee

• Business Manager

  • Feb 2020 - Present



The Estée Lauder Companies Inc.

• United States
• Personal Care Product Manufacturing
• 700 & Above Employee

• Counter Manager

  • Jun 2019 - Feb 2020



Guerlain

• France
• Personal Care Product Manufacturing
• 700 & Above Employee

• Account Manager

  • Oct 2016 - Jun 2019

  • Management role within Luxury Fragrance, make up and skin care, with niche and premium French Brand. • Providing exceptional customer service, showcasing brand products catering fragrances, make up and skin care specifically targeted to clients. ensuring their return for repeat business. Since I took over the counter I have increased plus 15% YTD. • Working closely with head office teams and area manager to achieve maximum success. • Preparation of weekly and month end paper work (this involved weekly sales reports, midweek statements, including time and attendance) • Team management including time management, motivating staff, developing incentives and performing periodic appraisals • Preparing monthly rotas to service seasonal needs. • Weekly stock counts on 20 top lines to maintain accurate stock levels • Organising and running in-store events • Maintaining the counter and accurate levels of consumables • Merchandising the counter per the Guerlain guidelines. • Cash reconciliation of department tills



The Estée Lauder Companies Inc.

• United States
• Personal Care Product Manufacturing
• 700 & Above Employee

• Counter Manager

  • Jul 2015 - Oct 2016

  Exceptional customer service and increasing customers service. Star of the month whilst running the counter and numerous customers appraisals. Management of the team including time management, motivating staff, developing incentives and performing appraisals • Preparing monthly rotas in order to meet seasonal needs. • Weekly stock counts on 20 top lines. • Organising and running in-store events • Maintaining the counter and correct levels of consumables • Merchandising the counter according to the Estee Lauder guidelines. Preparation of end of week and end of month paper work (weekly sales reports, MBR and time and attendance).



Aveda

• Personal Care Product Manufacturing
• 700 & Above Employee

• Counter Manager

  • Jul 2014 - Jun 2015

  • Preparation of mid-week, end of week and end of month key performance indicators (KPI) reports. • Management of the team including time management, motivating staff, developing incentives and performing appraisals • Preparing monthly rotas in order to meet seasonal needs. • Monthly cycle counts on different categories • Organising and running in-store events • Maintaining the counter and correct levels of consumables • Merchandising the counter according to the Aveda guidelines



Molton Brown

• United Kingdom
• Personal Care Product Manufacturing
• 300 - 400 Employee

• assinstant manager

  • 2010 - Jun 2014

  • Preparation of Daily, Weekly and Monthly Sales reports for the Area Manager. Also Time and attendance records for Back Office. • Responsible for organising in-store incentives in order to motivate the team. Some examples that I have implemented are “Product Bingo” and rewards for most units sold. • Perform in-store training for new staff on Customer service, till operation, health and safety, Molton Brown policy, procedures and product knowledge. I acted in a mentoring capacity for all staff. • Stock Management and logistics for store deliveries. This included stocktake, stock recalls and distribution to other Molton Brown stores. • Planning and implementing merchandising and store displays based on campaign criteria. • Involved in the recruitment process and selecting new candidates. • Organisation of marketing initiatives such as events and raffles to promote awareness of Molton Brown. This involved cooperating and coordinating with other local businesses in the local area.