Experience

LivinLocal Furnished Accommodations Inc.

• United States
• Hospitality
• 1 - 100 Employee

• Director - Business Development Entertainment & Insurance

  • May 2022 - Present



The Sutton Place Hotels

• Canada
• Hospitality
• 100 - 200 Employee

• Entertainment Sales Coordinator

  • May 2016 - May 2022

  October 2018 - Attended Tour Connection Nashville December 2018 - Nominated for employee of the month-Liaison between The Sutton Place Hotel Vancouver and Production Coordinators booking both long and short term stays. -Working in the Entertainment Market with Television, Feature Films, and Touring Bands.-Working directly with and learning from the Senior Sales Manager.-Monitor pricing and accuracy.-Coordinating special requirements for guests with all departments internally.-Understanding the individual nature and urgency of each client.-Maintaining confidentiality and professionalism while delivering luxury service. -Looking for new opportunities for working relationships - Potential new entertainment relationships and business. Show less

• Sales Manager

  • Jul 2019 - Jan 2020

  Leave Coverage Contract (July 2019- January 2020) July 2019 - Nominated for employee of the month-Entertainment Sales (Film, Television and Touring Bands)



Isle of Eriska Hotel, Spa & Island

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Reception & Reservations

  • Sep 2015 - Apr 2016

  Isle of Eriska Hotel, Spa and Golf - Relais & Chateaux, Michelin Starred Restaurant Duties include: -Providing 5 star service naturally in every interaction with guests and colleagues -Handling all guest enquirers and reservations -Preparing monthly guest stat figures for the owner -Checking reservations 2 weeks in advance and preparing tailored concierge letters to ensure guest satisfaction and details are perfect prior to arrival -Checkouts and Check ins- adhering to 5 star standards -Monitor competitors and highlight opportunities -Respond to group requests and potential function bookings -Coordinate with travel agents -Balance cash at the end of the day for the Hotel, Restaurants and Spa -Update concierge materials and reach out to local companies Show less



Toronto 2015 Pan/Parapan American Games Organizing Committee

• Toronto, Canada Area

• Venue Manager - Catering, Cleaning & Waste

  • Jun 2015 - Aug 2015

  Duties included: Over seeing a smooth service of Catering Cleaning & Waste during the games time. Monitoring KPIs for caterers and cleaners and following up. Monitor set budgets and minimize not budgeted expenses. Liaise with contractors ensuring brand protection is adhered to. Duties included: Over seeing a smooth service of Catering Cleaning & Waste during the games time. Monitoring KPIs for caterers and cleaners and following up. Monitor set budgets and minimize not budgeted expenses. Liaise with contractors ensuring brand protection is adhered to.



The Airds Hotel - Relais & Chateaux

• Port Appin, Argyll and Bute, United Kingdom

• Hotel Manager

  • Sep 2014 - May 2015

  Overseeing daily operations front and back of house reporting directly to the General Manager. -Responsible for maintaining and exceeding Relais & Chateaux and AA 4 Red Star Standards. -Participated in building database for POS system from paper system. -Responsible for receiving and confirming reservations and selling late availability. -Facilitating site inspections of the hotel for weddings and sales familiarization trips. -Inspecting public spaces and guests rooms for cleanliness on a daily basis. -Updating invoice and invoicing guests. Show less



The Savoy

• United Kingdom
• Hospitality
• 200 - 300 Employee

• Event Operations Floor Manager

  • Jul 2013 - Sep 2014

  Acting as main point of contact for event organiser on the day of the event, ensuring the event runs smoothly and to a high standard. - Confirm all event information with Conference Sales Manager prior to the event and with the client on the day - Establish and maintain rapport with event organiser throughout the event - Running the event on the floor, ensuring all last minute requests are accommodated promptly and revisions to timings are communicated directly to the kitchen and other relevant departments - Responsible for training for all core casual and agency staff - Manage all core casual and agency staff working on the event and ensuring that labour costs are in line with budget and forecast - Events managed include awards dinners for 400 guests, a la carte dinner for 320 guests, 2 day conference for 1,500 guests including four outlets for lunch and refreshments, drinks receptions for 900 guests, afternoon tea for 120 guests Show less



Fairmont Pacific Rim

• Canada
• Hospitality
• 100 - 200 Employee

• Assistant Outlets Manager

  • Jul 2012 - Jul 2013

  Duties include: Scheduling, recruiting, coaching, performance management, labor management, colleague payroll, leaders payroll, department incentives, conflict management.

• Leadership Development Program

  • May 2011 - Jul 2012

  -Outlet Supervisor- Oru, Giovane, & In-Room Dining.-Banquet Captain-Daily schedule adjustments, payroll, managing functions from set up to break down.-Housekeeping Supervisor – Inspecting rooms, scheduling, performance management, daily shift briefings.

• In-Room Dining Captain

  • Sep 2010 - May 2011

  -Ability to successfully coordinate the department using time management & interpersonal skills. -Previous experience: In-Room Dining Server/ Cabana Bar-Working knowledge of Micros, Property Manager, Royal Service Manager and Microsoft applications. -Departmental Health & Safety representative.-Helped to create departmental documents, and manuals.

• In-Room Dining Server

  • Jan 2010 - Sep 2010



Fairmont Banff Springs

• Canada
• Hospitality
• 200 - 300 Employee

• Server

  • Dec 2006 - Aug 2007

  Participated in two work experience programs while completing Hospitality Diploma. Participated in two work experience programs while completing Hospitality Diploma.